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Krystal Urban Cancun Centro

Photo gallery for Krystal Urban Cancun Centro

Front of property – evening/night
Outdoor pool, pool umbrellas, pool loungers
Altitude Room (Free Beach Club Access) | View from room
Altitude Room (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains
Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains

Overview of Krystal Urban Cancun Centro

VIP Access

Krystal Urban Cancun Centro

3.5 star property
Beach hotel in Downtown Cancun with free beach shuttle, outdoor pool

7.6/10 Good

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Gym
  • Non-smoking
  • Air conditioning
  • Restaurant
Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • Fitness centre
  • Self parking
  • Pool bar
  • Room service
  • Business centre
  • 9 meeting rooms
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Dry cleaning/laundry service

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 1 min drive
  • Dubai Palace Casino - 2 min drive
  • Puerto Cancun Marina Town Center - 3 min drive
  • Ultramar Ferry Puerto Juárez - 6 min drive
  • Langosta Beach - 10 min drive
  • Tortuga Beach - 12 min drive
  • Turtle Beach - 7 min drive
  • Cancun Mall - 17 min drive
  • Forum Beach - 16 min drive
  • Cancun Convention Center - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Free beach shuttle

Restaurants

  • Sushi San - 3 min walk
  • Healthysh Kioskito - 3 min walk
  • La Guadalupana - 2 min walk
  • Eat Green Express - 2 min walk
  • Botanero Nacional - 1 min walk

About this property

Krystal Urban Cancun Centro

Krystal Urban Cancun Centro puts you 4.5 mi (7.2 km) from Tortuga Beach. After visiting the fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar and a beach shuttle. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR COVID-19 testing is available for a MXN 2100 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 246 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Parking

  • On-site self-parking (MXN 30 per day)
  • Wheelchair-accessible parking on site

Off-site

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Free beach shuttle
  • Private beach nearby

Working away

  • Business centre
  • 9 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurante Aquamarina – On-site restaurant.
Lobby y Sushi Bar – This bar specialises in sushi. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 299 for adults and MXN 150 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self-parking costs MXN 30 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 2100 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Hotel
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun Centro Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun Centro offer free cancellation for a full refund?
Yes, Krystal Urban Cancun Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Krystal Urban Cancun Centro?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Krystal Urban Cancun Centro?
Yes, there's an outdoor pool.
Are pets allowed at Krystal Urban Cancun Centro?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Urban Cancun Centro?
Yes. Self-parking costs MXN 30 per day.
What are the check-in and check-out times at Krystal Urban Cancun Centro?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Krystal Urban Cancun Centro?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are both nearby.
What is there to do at Krystal Urban Cancun Centro and nearby?
Krystal Urban Cancun Centro has an outdoor pool and a fitness centre.
Are there restaurants at or near Krystal Urban Cancun Centro?
Yes, Restaurante Aquamarina offers sushi.
Does Krystal Urban Cancun Centro have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Krystal Urban Cancun Centro like?
Krystal Urban Cancun Centro is in Downtown Cancun, a short 5-minute walk from Plaza Las Americas and 16 minutes' walk from Dubai Palace Casino. Travellers love the hotel's prime location.

Reviews

7.6

Good

8.1/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Poor

Andrea, 1-night trip
Verified Hotels.com guest review

8/10 Very good

David Lamont, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Nice location. Sloooow check in, I do appreciate staff double checking ID’s for the guests adding some security, however they do take a while doing this and if you’re weary and tired you just want to get to your room as soon as possible. AC a little noisy and walls & doors are slim, so everyone can hear everyone and everything. Overall ok. 7/10
1-night trip
Verified Hotels.com guest review

4/10 Fair

Not great for sleep
Not a great hotel, more for stag parties than business loud music outside, lots of loud bars
Edmond, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Edmond, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mykhailo, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Stewart, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

lathaniel, 3-night trip
Verified Hotels.com guest review

2/10 Poor

When I got my room card to enter in my room it was dirty toilet paper was on the floor by the beds like someone was still sleeping in there floors dirty. Bathroom was dirty someone open up the soap and left it on the sink . I called the front desk to let them know . The lady at the front desk moved me to another room on the 11th floor. And when I call and asked for hand towels to wash my face no one wouldn’t provide it to me. I was so embarrassed to wash my face with a hard big towel to dry off with. I never experienced this type of service in my life. The money I spent at this hotel for 5 days I was not satisfied at all.
Crystal, 5-night family trip
Verified Hotels.com guest review