Shirafune Grand Hotel

Photo gallery for Shirafune Grand Hotel

Primary image
Pool
Flat-screen TV
Japanese-Style Room | In-room safe, free WiFi
Basic Twin Room | In-room safe, free WiFi

Overview of Shirafune Grand Hotel

Shirafune Grand Hotel

3.5 star property
3.5-star Matsumoto hotel with bar/lounge

9.4/10 Exceptional

12 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Laundry facilities
Map
4203 Azumi, Shirahone Onsen, Matsumoto, Nagano, 390-1515
Main amenities
  • Hot springs
  • Bar/lounge
  • Air conditioning
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Luggage storage
  • Limited hour front desk
For families
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Television
  • Garden
  • Laundry facilities

Choose dates to view prices

About this area

Getting around

  • Shin Shimashima Station - 41 min drive
  • Shiojiri Station - 43 min drive
  • Narai Station - 45 min drive

About this property

Shirafune Grand Hotel

3.5-star hotel
You can look forward to an indoor mineral hot spring (onsen), a garden and laundry facilities at Shirafune Grand Hotel. In addition to a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Hot springs on site, luggage storage and karaoke
  • A front desk safe
Room features
All guest rooms at Shirafune Grand Hotel have comforts, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 6 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9 AM - 9 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Property amenities

Food and drink

  • Bar/lounge

What to do

  • Hot springs
  • Karaoke

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • Fridge

More

  • In-room safe

Special features

Spa

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). The ryokan bathing area is open from 3:00 PM to 10:00 AM.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property accepts credit cards. Cash is not accepted.

Also known as

Shirafune Grand Hotel Matsumoto
Shirafune Grand Matsumoto
Shirafune Grand
Shirafune Grand Hotel Hotel
Shirafune Grand Hotel Matsumoto
Shirafune Grand Hotel Hotel Matsumoto

Frequently asked questions

Does Shirafune Grand Hotel offer free cancellation for a full refund?
Yes, Shirafune Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shirafune Grand Hotel?
As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at Shirafune Grand Hotel on 2 Oct 2022 start from £280, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shirafune Grand Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Shirafune Grand Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Shirafune Grand Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Shirafune Grand Hotel?
You can check in from 3 PM - 6 PM. Check-out time is 10 AM.
What is there to do at Shirafune Grand Hotel and nearby?
On-site recreation at Shirafune Grand Hotel includes hot springs. Shirafune Grand Hotel also has a garden.
Are there restaurants at or near Shirafune Grand Hotel?
Yes. Nearby restaurants include Oasis (5.2 mi), Maple (5.4 mi) and Sambondaki Rest House (5.4 mi).

Overall score and ratings

9.4

Exceptional

9.1/10

Cleanliness

8.7/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

very mysterious
Marnelie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

ホッコリ癒され宿
白骨温泉は何度か訪れていますが、こちらの宿は初めて宿泊しました。 高級温泉宿とは違いますが、お部屋もお食事も、悪くなかったです。お盆のハイシーズンでしたが、値段相応と言った感じでしょうか。 それからお食事の時の女性の方が、お話が面白くて、とてもホッコリ癒されました。お元気で頑張ってくださいね。
1-night trip
Verified Hotels.com guest review

6/10 Good

女性スタッフたちの対応は大変よかったが、出迎えの男性スタッフたちはこちらは車椅子なのに荷物を持ってはくれなかった。
masayuki, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

KIYOMI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

また行きたい。
親切な対応で気持ちよかったです。
YOSHIAKI, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

KAZUHIRO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Naoki, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

家族4人で宿泊させていただきました。 館内及び部屋は非常に清潔で、従業員の方々対応も丁寧で、心地よく過ごさせて頂きました。 温泉は内湯、露天風呂とも大きくはありませんが、とても気持ちよく快適でした。
1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

泉質は言うまでもなく、良かったです。中学生の子供がサウナ好きなので、サウナがありよかったです。 お部屋も清潔で、入った瞬間に抹茶のような、畳の井草のようないい匂いがし非常に満足です。
1-night family trip
Verified Expedia guest review