Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Encantada Tulum

4-star resort with 2 restaurants, near Tulum Beach

  • Free continental breakfast, free WiFi and free parking
From
£317

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Carretera Tulum-Boca Paila Km 8.7, Tulum, 77780, QROO, Mexico
9.8.Exceptional.
  • A little paradise in the jungle

    Mar 8, 2021

  • total heaven. its a very small hotel, but the rooms are gorgeous and the beach is the…

    Mar 3, 2021

See all 46 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Safe
Quiet
Shopping
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 8 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and 2 bars/lounges
  • Beach umbrellas
  • Spa services

What’s around

  • On a private beach
  • Tulum Beach - 1-minute walk
  • Sian Ka'an Biosphere Reserve - 13-minute walk
  • Playa Akun - 2.3 mi / 3.8 km
  • Tulum National Park - 3.7 mi / 6 km
  • Playa Paraiso - 5 mi / 8.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Beach Front Upper
  • Beach Front Lower
  • Ocean View
  • Garden View

Location

Carretera Tulum-Boca Paila Km 8.7, Tulum, 77780, QROO, Mexico
  • On a private beach
  • Tulum Beach - 1-minute walk
  • Sian Ka'an Biosphere Reserve - 13-minute walk

What’s around

Landmarks

  • On a private beach
  • Tulum Beach - 1-minute walk
  • Sian Ka'an Biosphere Reserve - 13-minute walk
  • Playa Akun - 2.3 mi / 3.8 km
  • Tulum National Park - 3.7 mi / 6 km
  • Playa Paraiso - 5 mi / 8.1 km
  • Las Palmas Public Beach - 4.5 mi / 7.2 km
  • Tulum Mayan Ruins - 7.4 mi / 12 km
  • Gran Cenote - 8.1 mi / 13 km
  • SFER IK - 3.2 mi / 5.1 km
  • Dos Aguas Park - 6.2 mi / 10.1 km

Getting around

  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 8 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 5:30 AM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (12 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • On private beach
  • Beach sunloungers
  • Spa services on site
  • Bicycle rentals on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Beach umbrellas
  • Beach towels

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes

Sleep well

  • Premium bedding

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and facials.

Dining

Encantada Restaurant – This restaurant specialises in regional cuisine.

NÜ Tulum – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Small print

Also known as

  • Encantada Tulum Tulum
  • Encantada Tulum Resort
  • Encantada Tulum Resort Tulum
  • Encantada Tulum Tulum
  • Encantada Tulum Resort
  • Encantada Tulum Resort Tulum

Optional extras

Local area shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Encantada Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, there are 2 on-site restaurants, featuring regional cuisine. Nearby restaurants include Casa Banana (15-min walk), Juanita Diavola (2 mi) and posada margherita (2.1 mi).
  • Have fun with on-site activities such as snorkelling and surfing. Additional recreation nearby includes cave exploring and ecotours. Enjoy amenities such as 2 bars, a private beach and spa services.
9.8.Exceptional.
  • 10.0.Exceptional

    VERY LOVELY WELCOMING & HELPFUL STAFF SADLY AS IN MOST OF THE AREA - SEAWEED EVERYWHERE ALONG THE BEACH SO AVOIDED SWIMMING ONLY SUGGESTION FOR THE HOTEL IF THEY DO NOT PROVIDE KETTLE & TEA / COFFEE IN THE ROOMS THEN AS IN OTHER PLACES TO HAVE THE FACILITY OF BEING ABLE TO MAKE DRINKS RATHER THAN PAYING NEARLY £ 4 FOR A CUP OF TEA

    PAT, 15 night romance trip, Jul 27, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely home away from home

    Alwasy a pleasure even when they are busy. Front of house and management particularly worthy of high praise. Will alway return. Beach service was a bit slow. Security and cleaning high end. Great wifi Thank you

    1 night trip, Apr 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing location, rooms and service!

    3 night romance trip, Apr 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Stay!

    Encantada is an amazing place to stay. The only downside is that there is some sort of club close by that plays loud music day and night.

    6 night trip, Mar 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best in Tulum

    I’ve stayed at many hotels in Tulum but this is my favorite. Comfortable beds, attentive/helpful staff and great food! As in typical Tulum fashion, you can barely tell where the jungle ends in the hotel begins. Encantada is further down the main road, past the party/loud area but it’s a close enough walk to get there if that’s your thing. Itzik restaurant across the street was very good.

    Finn, 6 night trip, Mar 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Encantada exceeded our expectations. The staff, location and experience were above and beyond. We have been fortunate enough to travel extensively and consider this one of our best and favorites. We are steps from the beach and can walk, shop and eat in town. The location is perfect for access to everything that Tulum has to offer, yet completely tranquil. The food at the hotel was fresh, healthy and delicious. Loved all of the local fare as well. Everything from sexy beautiful restaurants to a local food courts. The staff was exceptional and not only treated us like family, they seemed to anticipate our needs as well. Truly a once in a lifetime experience. We booked out next visit before we left. From riding bikes to town, to all day excursions and amazing massages on the beach. Don’t miss this gem of a hotel, amazing staff in the sexy, bohemian town of Tulum. You will not regret your time at Encantada.

    8 night trip with friends, Feb 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Little Gem

    Beautiful property in a great location.

    Stacy, 1 night trip, Jan 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stunning! The property was beautiful and felt very secluded. There was never more than a few other couples on the beach so we felt like we had the place to our selves! Looks just like the pictures, if not better - paradise.

    Loren, 5 night romance trip, Sep 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This place is magical! My husband and I enjoyed the place and we will certainly be coming back. The staff was very attentive and nice! The only downside was the construction going on next door. It made it a little difficult to relax while they were working with loud machinery tools. Honestly besides that everything was amazing!

    Erika, 4 night romance trip, Sep 23, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Este hotel, es de aquellos al cual le toman fotos espectaculares y llegas y la realidad es otra. Tiene buena ubicación, las habitaciones son limpias y amplias pero no es lo que Encatada parece ser en Instagram.

    Mara, 2 night trip, Aug 24, 2020

    Verified Hotels.com guest review

See all 46 reviews