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All properties in Rio Quente, Goias (state), Brazil
1 room, 2 adults

Rio Quente Resorts - Cristal Resort

3.5-star3.5 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Arcade/game room
  • Dry cleaning/laundry service
Fazenda Água Quente, Zona Rural, Rio Quente, GO, 75695-000, Brazil

3.5-star beach resort with free water park, near Hot Park
  • Free buffet breakfast and free WiFi
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Arcade/game room
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • o local é maravilhoso, mas o atendimento no hotel é precário, tudo em nome de segurança…Sep 11, 2020
  • Very family friendly and welcoming. The food was pretty good for a buffet dinner.Sep 26, 2019

Rio Quente Resorts - Cristal Resort

from £209
  • Luxury Apartment

What’s around Rio Quente Resorts - Cristal Resort

Landmarks

  • Hot Park - 8-minute walk
  • Serra de Caldas State Park - 1-minute walk
  • Parque das Fontes - 11-minute walk
  • Acqua Park diRoma - 16.5 mi / 26.5 km
  • SESC Institute (Social Service of Commerce) - 16.7 mi / 26.8 km
  • Diocesan Sanctuary of Our Lady of Salette - 16.1 mi / 26 km
  • Japanese Gardens - 16.2 mi / 26 km
  • Monumento das Águas Quentes - 16.3 mi / 26.2 km

Getting around

  • Caldas Novas (CLV-Nelson Ribeiro Guimaraes) 38-min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 104 rooms

Arriving/leaving

  • Check-in time starts at noon
  • Check-out time is 10 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The water park is closed on Thursdays for maintenance.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID*

  • No cots (infant beds)

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No on-site parking

  • Free off-site parking nearby

  • Street parking available

Offsite

  • Free area shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 8 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 4
  • Full-service spa
  • Steam room
  • Basketball on site
  • Playground on site
  • Free water park access
  • Swim-up bar
  • Arcade/game room
Working away
  • Business centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Portuguese

In the room

Home comforts
  • Air conditioning
  • Minibar
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages and body treatments.

Dining

Pizzaria Oliva – This restaurant specialises in pizza.

Marolo Cafe – This coffee shop specialises in local and international cuisine. Open daily.

Stella Artois Lounge – This brewpub specialises in Belgian cuisine. Open daily.

Bar dos Ventos – This cocktail bar specialises in local and international cuisine. Open daily.

Restaurante Giardino – This restaurant specialises in Italian cuisine. Open daily.

Rio Quente Resorts - Cristal Resort’s small print

Also known as

  • Rio Quente Resorts Cristal
  • Rio Quente Resorts - Cristal Resort Resort
  • Rio Quente Resorts - Cristal Resort Rio Quente
  • Rio Quente Resorts - Cristal Resort Resort Rio Quente
  • Rio Quente Resorts Cristal
  • Rio Quente Resorts - Cristal Resort Resort
  • Rio Quente Resorts - Cristal Resort Rio Quente
  • Rio Quente Resorts - Cristal Resort Resort Rio Quente

Policies

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at check-in. For international travels from Brazil, if just one of the parents is travelling with the child, he/she must present – in addition to the child's birth certificate and identity card with photo – a letter authorising the trip signed by the other parent with a notarised certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Guests can rest easy knowing that there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Service fee: 12 per cent

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Rio Quente Resorts - Cristal Resort

  • Does Rio Quente Resorts - Cristal Resort offer free cancellation for a full refund?
    Yes, Rio Quente Resorts - Cristal Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Rio Quente Resorts - Cristal Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Rio Quente Resorts - Cristal Resort?
    No, unfortunately, but there's free parking nearby.
  • Is there a pool at Rio Quente Resorts - Cristal Resort?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Rio Quente Resorts - Cristal Resort?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Rio Quente Resorts - Cristal Resort?
    You can check in starting at noon. Check-out time is 10 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Rio Quente Resorts - Cristal Resort?
    Yes, there are 8 on-site restaurants, featuring pizza.
  • What is there to do at Rio Quente Resorts - Cristal Resort and nearby?
    Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes basketball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Rio Quente Resorts - Cristal Resort also has 4 bars and a steam room, as well as an arcade and a garden.

Recent reviews

Very good 8.0 From 47 reviews

Very good 8.0
Service not good in check in and check out. Didn’t have activities in the hotel
us4 night family trip
Very good 8.0
Newest hotel in Rio Quente
We had a great time here. If you don’t like to do a bit of walking hills to get to the natural pools, then try staying at the Pousada. It is the closest hotel to the activities.
us2 night trip
Good 6.0
Hotel Cristal sem luxo nenhum
A comida e o serviço é pessimo. Comida completamente sem tempero, não fazem limpeza do quarto e até suas malas em um hotel de alto padrão você precisa carregar sozinho
Ana Gabriela, br2 night family trip
Very good 8.0
Hotel Cristal - Rio Quente Resorts
O Hotel Cristal fica dentro do complexo do Rio Quente, sendo o mais distante dos três hotéis internos (Pousada, Turismo e Cristal), cujo acesso é feito por meio de ônibus que passa de 15 em 15 minutos até as 23h (após as 23h é de 30 em 30 minutos e, salvo engano, após as 2h há uma van para levar os hóspedes). Em que pese tenha havido uma confusão na confirmação da reserva com a recepção do hotel, após contato telefônico com a funcionária Luciana tudo foi resolvido de forma satisfatória, a qual, inclusive, juntamente com a supervisora Débora, me auxiliaram a organizar um pedido surpresa de noivado que ficou perfeito. Ficamos muito contente com o atendimento. Em relação ao Restaurante da Mata (café da manhã e almoço inclusos), tudo foi bastante satisfatório, principalmente o atendimento do funcionário João Paulo, bastante prestativo e agradável. No entanto, apesar da comida ser muito boa, pelo custo e nível da hospedagem, poderia ter mais variedades tanto no café da manhã quanto no almoço, além de cervejas puro malte (são servidas somente Antártica e Brahma). Destaco, ainda, que as medidas adotadas em razão da pandemia da COVID-19 são satisfatoriamente cumpridas, gerando maior segurança na alimentação. Os quartos e banheiros são bons e amplos. O Hotel conta com uma piscina de borda infinita bem bonita, mas que acabamos utilizando pouco em razão do acesso ao hotpark, praia do cerrado e parque das fontes.
Eduardo H, br2 night trip
Very good 8.0
Melhor que o Hotel Pousada
Nossa estadia foi muito boa, atendimento bom, quartos espacosos e desjejum e almoco bons. So o preco da comida nas piscinas foi exorbitante. Nao precisa explorar o cliente dessa maneira.
Adriana, br5 night trip
Exceptional 10.0
otimo
otimo
fernando, br5 night trip with friends
Poor 2.0
Dinheiro no lixo. Uma decepção. Apesar de estarmos em plena pandemia e termos escolhido o Hotel
Carl Olav, br3 night family trip
Very good 8.0
Excelente, com exceção da comida do restaurante.
Excelente parque aquático, design! E atendimento muito simpático por parte dos funcionários!! Mas o que não é bom é culinária, que ao condiz com o alto valor das diárias. As opções de pratos de almoço parecem da mesma qualidade de restaurantes mais simples por quilo de bairros. E não era efeito das restrições da pandemia, aos quais todos entendemos. O problema era que a comida era a mesma que poderíamos comer em restaurantes realmente bem baratos, sem muito cuidado ou esmero ou criatividade, condizente com o alto valor da diária do hotel. Também senti falta de comidas típicas de Goiás! Somente uma vez, no café da manhã, seviram algo de Goiás: pamonhas!!! Que estavam muito boas, por sinal. Mas, ao longo dos dias que estivemos lá, não houve nada mais típico de Goiás. Por outro lado, a seleção de sobremesas era excelente! Ou seja, as boas lembranças do restaurante serão da simpatia do atendimento dos funcionários e da qualidade das sobremesas. Outro ponto que falta pouco para ficar excelente é a possibilidade de sermos levados para os demais parques com carona dos carrinhos elétricos. Eles só vão até à praia do Cerrado. Para os demais lugares, somente com o ônibus interno, que passa de 15 em 15 minutos. De qualquer jeito, achamos muito bom o transporte oferecido do jeito que está!
Sergio, br3 night family trip
Fair 4.0
Gostei da possibilidade de ir as piscinas hot park e fontes. Porém, diária cara, quarto térreo com frigobar sem funcionar, o ar condicionado também (trocaram o controle). Solicitei a troca do quarto e negaram ignorando o desejo do cliente. Produtos caros. Almoço com variedade, porém, de baixa qualidade, é nítido o quanto economizam na qualidade dos produtos, motivo pelo qual há muito desperdício pelos hóspedes. Café da manhã é muito bom, porém também pecam na qualidade. Não volto. Não recomendo. Melhor ficar em outro local mais em conta e pagar entrada dos parques.
br1 night romance trip
Exceptional 10.0
Hospedagem incrível, serviço de primeira qualidade, funcionários atenciosos.
John, br3 night trip

Rio Quente Resorts - Cristal Resort