City Stay Serviced Apartments

I didn't really like the fact that I had to send a photocopy of my driving license by text message to a man that phoned me asking for confirmation of my identity in order to be provided with the key collection details, but overall everything was fine and this is probably the only criticism I can make, especially in light of the price. I was texted the property details and given very clear instructions about how to collect the keys, which I was able to do very easily, and check-out instructions. Finding the property was easy enough using Google Maps, being only a 15 minute walk from Canary Wharf tube station. The property itself was a small studio flat, which suited what I needed and was spotlessly clean (save the bed's headboard which is old with the material badly damaged- definitely needs replacing). There were teabags and coffee provided, but nothing else (not that I expected anything to be honest - I took my own breakfast). There was one double bed and a camp bed in the living area. You could not sleep four in here as the advert suggested, in fact three would really be a squeeze. A one-night business trip was my purpose and it suited that. I could perhaps stay a week if needed.

Very Poor. Initially they couldn't find my booking and pretty uninteretsed, but redeemd the situation The double bed was broken on one side, the frame has come apart. Luckily it was just me. But the biggest issue was the front door. It coudl not be locked from the outside wwhen i left the aartment. So in effect, the apartment was left open - just push the door. Totally insecure. I could not leave anything in the apartment. Won't be going back

Very good place clean and very good customer service

We were told that we didn’t have a booking at the apartments by the concierge. After calling many numbers we were told to retrieve the keys from a nearby restaurant. When we got there the people at the restaurant didn’t have us the keys saying there was no name on them. Still trying to get a refund

Lovely location, nice clean flat, could do with a new shower as it was pretty poor.