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The Metcalfe Hotel

3.5-star hotel with indoor pool, near National Arts Centre

  • Free WiFi

Property renovations and closures

  • This property is closed from September 16 2021 to March 31 2022 (dates subject to change).

Image gallery

  • Pool
  • Pool
  • Pool
  • Executive Room, 1 King Bed, Corner - Bathroom Shower
  • Pool
Pool. Image 1 of 26.
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123 Metcalfe Street, Ottawa, K1P 5L9, ON, Canada
9.2.Superb.
  • Admin very well organised. Bedroom was very comfortable. The only thing I didn't…

    Dec 26, 2019

  • Great location friendly and safe Good place to explore the many city sights

    Nov 25, 2019

See all 526 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Safe
Dining options
Quiet
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 106 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 1 indoor pool
  • Breakfast available
  • 24-hour fitness centre

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Downtown Ottawa
  • National Arts Centre - 5-min walk
  • Confederation Park - 5-min walk
  • National War Memorial - 7-min walk
  • Ottawa City Hall - 7-min walk
  • Parliament Hill - 7-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 King Bed (Metcalfe King Suite)
  • Room, 1 Queen Bed
  • Executive Room, 1 King Bed, Corner
  • Room, 2 Queen Beds
  • Room, 1 King Bed

What’s around

Landmarks

  • In Downtown Ottawa
  • National Arts Centre - 5-min walk
  • Confederation Park - 5-min walk
  • National War Memorial - 7-min walk
  • Ottawa City Hall - 7-min walk
  • Parliament Hill - 7-min walk
  • Rideau Centre - 8-min walk
  • Confederation Square - 6-min walk

Getting around

  • Ottawa International Airport (YOW) 15-min drive
  • Ottawa, ON (XDS-Ottawa Train Station) 6-min drive
  • Ottawa Station 6-min drive
  • Ottawa Fallowfield Station 17-min drive
map
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123 Metcalfe Street, Ottawa, K1P 5L9, ON, Canada

At a glance

Hotel size

  • This hotel has 106 rooms

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (CAD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Number of indoor pools - 1
  • 24-hour fitness facilities

Working away

  • 24-hour business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Lift
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Breakfast costs between CAD 12.00 and CAD 20.00 for adults, and CAD 10.00 and CAD 20.00 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for CAD 15.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of CAD 75 per accommodation, per stay
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs CAD 25 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless checkout is available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

  • The Metcalfe Hotel Hotel
  • The Metcalfe Hotel Ottawa
  • The Metcalfe Hotel Hotel Ottawa
  • Ottawa Hotel Indigo
  • The Metcalfe Hotel Hotel
  • The Metcalfe Hotel Ottawa
  • The Metcalfe Hotel Hotel Ottawa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Metcalfe Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from 16 September 2021 to 31 March 2022 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs CAD 25 per night. Parking spaces may be limited.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome. There's a charge of CAD 75 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an on-site restaurant. Nearby restaurants include Grounded Kitchen (3-min walk), Thali (3-min walk) and Beckta 2.0 (3-min walk).
  • No, this hotel doesn't have a casino, but Casino du Lac Leamy (7-min drive) and Rideau Carleton Raceway (19-min drive) are both nearby.
  • The Metcalfe Hotel has an indoor pool and a 24-hour fitness centre.
9.2.Superb.
  • 10.0.Exceptional

    Well situated for city centre. Lovely hotel. No complaints.

    2 night trip, Sep 23, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location. Everything within reasonable walking distance. Helpful friendly staff.

    4 night romance trip, Sep 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Top Choice

    Amazing Hotel!

    Nick, 2 night trip, Sep 11, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Absolutely loved the decor and spaciousness of the room!

    2 night romance trip, Aug 8, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Superior hotel, great location, very comfortable bed and helpful reception staff. Amongst the best We have stayed in anywhere.

    Mark, 4 night trip, Jul 19, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Handy hotel.

    This is a pleasant hotel to stay in, very welcoming reception staff. When you first walk in to the foyer you get a feeling that your stay will be very pleasant, which it turned out to be. The corridors to the rooms are a bit dark, that,s probably the only thing that I didn,t like, looking down into the open atrium from the interior balcony/walkway gives a very nice open feeling to the hotel. Note, Hotels.com advertise these rooms with a safe, they haven,t, you can use one at reception though. The food we had in the restaurant was very nice. The car park is accessed via the adjoining hotel and a bit up and down stairs, the check in staff recommend taking your luggage to your room first, before parking your car, good advice. The hotel is just a few minutes walk from Parliament Hill and some nice bars and restaurants, lots of the visitor attractions are within walking distance, and I recommend the hop on/off bus for others.

    Stefan, 5 night trip, Jul 14, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Canada Day 2019

    We visited Ottawa for the Canada Day celebrations- the hotel was very convenient and a great place to stay. The only disappointment was the restaurant delivered the main course before we had finished the starter and appeared understaffed. Otherwise a good experience

    David, 3 night family trip, Jun 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The ambience is unique and very comfortable. The views from the rooms are usually below average, but I don't go for the view! Staff are consistently very good.

    1 night business trip, Mar 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I highly recommend The Metcalfe

    The concierge team was exceptional! Adrian and the entire crew were friendly and helpful, going above and beyond.

    Kimberly, 4 night business trip, Mar 3, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Restaurant and bar closes early and menu is very limited Food quality not very high.

    5 night romance trip, Mar 2, 2020

    Verified Expedia guest review

See all 526 reviews