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The Coal Exchange Hotel

3.5 star property
Hotel with restaurant, near Cardiff Bay

Choose dates to view prices

Cardiff Bay is at your doorstep when you stay at The Coal Exchange Hotel. Enjoy the hotel's vibrant atmosphere, savor a meal in the restaurant or unwind with a drink at the bar, all while staying connected with in-room WiFi and benefiting from multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (9)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front desk safe
  • Multilingual staff
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Free toiletries
The current price is £74
includes taxes & fees
25 May - 26 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.6 out of 10
Good
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for King Room

King Room | In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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8.4 out of 10, Very good, 3,132 reviews
The price is £53
includes taxes & fees
31 May - 1 Jun
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About the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Coal Exchange building - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff International Airport (CWL) - 28 min drive
  • Bristol International Airport (BRS) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Cardiff Central Station - 23 min walk
  • Cardiff (CFW-Cardiff Train Station) - 23 min walk

Restaurants

  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪Coffee Mania - ‬4 min walk
  • ‪The Sultan - ‬5 min walk
  • ‪The Dock - ‬5 min walk
  • ‪PizzaExpress - ‬6 min walk

About this property

The Coal Exchange Hotel

  • At The Coal Exchange Hotel, you'll be within a 10-minute drive of Cardiff Bay and Cardiff Castle. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, this hotel is within a short drive of Principality Stadium. The helpful staff and overall property condition get good marks from fellow travellers.

At a glance

DONE

Hotel size

    • 55 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 1:00 AM
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch LCD TV
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Exchange Hotel Cardiff

Exchange Hotel

Exchange Cardiff

The Exchange Hotel Cardiff

The Exchange Hotel

The Coal Exchange Hotel Hotel

The Coal Exchange Hotel Cardiff

The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Does The Coal Exchange Hotel offer free cancellation for a full refund?

Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Coal Exchange Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Coal Exchange Hotel?

Sorry, there's no on-site parking at The Coal Exchange Hotel.

What are the check-in and check-out times at The Coal Exchange Hotel?

Check-in start time: 3 PM; check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an on-site casino at The Coal Exchange Hotel?

No, this hotel doesn't have a casino, but Les Croupiers Casino (6-min drive) is nearby.

Are there restaurants at or near The Coal Exchange Hotel?

Yes, there's an on-site restaurant.

What's the area around The Coal Exchange Hotel like?

The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 14 minutes' walk from Cardiff Bay.

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Reviews

The Coal Exchange Hotel Reviews

8.4

Very good

8.4

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as great, excellent, delicious, and superb by multiple guests. (35 reviews)
  • The spa bath was a highlight for many guests, with many describing it as amazing, incredible, and a massive bonus. (24 reviews)
  • The jacuzzi bath was a lovely bonus in the spacious and clean bathrooms. (22 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Building
Location
Bathroom
Lobby
Food
Restaurant
Bed

Reviews

Verified

10/10 Exceptional

Staff was friendly and knowledgeable. Enjoyed our stay very much.
Marc, 2-night trip
Verified

8/10 Very good

staff very friendly . Nice stay for 1 night . Breakfast was nice
Elaine, 1-night trip
Verified

4/10 Fair

Firstly can I say the staff were fabulous and very accommodating! It was the hotel itself that’s in need of some tlc. I paid extra for a nicer room, my friend had booked the more basic room so was interesting to see that both our rooms were identical except for the decor. Our room (142) had a horrendous smell of sewerage coming from the bathroom. The hotel must be aware of this as there was a plug in air freshener to disguise the smell in our room but not in our friends room where one wasn’t required. The tv in our room didn’t work. It would switch on but nothing else would happen. I didn’t inform staff as we were out most the day and only stayed one night. Also the shower in our room was scolding hot. I went to wash my hair and eventually gave up as I couldn’t stick the heat. Obviously turned the tap to cold and this made zero difference. Again I didn’t mention as we only stayed the one night. Shame as it had potential to be a lovely stay. Beds were comfy!
Rebecca, 1-night trip
Verified

8/10 Very good

Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Alexandra, 1-night trip
Verified

10/10 Exceptional

The staff were amazing - really helpful and friendly
Sara-Jane, 1-night trip
Verified

10/10 Exceptional

Great historical building with lots of character and really friendly staff.
Mr John, 1-night trip
Verified

8/10 Very good

Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Caroline, 1-night trip
Verified

10/10 Exceptional

Amazing stay

Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Amanda, 1-night trip
Verified

8/10 Very good

Great hotel

Lovely and quirky hotel. Spacious rooms and comfortable beds.
Rosaleen, 1-night trip
Verified

8/10 Very good

Fascinating building with a lot of history, comfortable room and bed, good breakfast. Would definitely stay again.
Lesley, 1-night trip
Verified

10/10 Exceptional

Enormous rooms, convenient location and friendly staff.
Nicholas, 1-night trip
Verified

10/10 Exceptional

Ideal location.

Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Sharon, 1-night trip
Verified

10/10 Exceptional

Amazing hotel staff, you’re visiting a piece of history.
Apeksha, 1-night trip
Verified

10/10 Exceptional

brilliant staff ..rooms good and clean ,the spa bath is amazing!
Steven, 1-night trip
Verified

10/10 Exceptional

Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Bruce, 1-night trip
Verified

10/10 Exceptional

The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Kristin, 1-night trip
Verified

10/10 Exceptional

Good hotel

Lovely comfortable stay. Very convenient for restaurants and theatre.
Karen, 1-night trip
Verified

8/10 Very good

Nice stay

Excellent stay, nice and quiet. Would recommend.
Joanne, 1-night trip
Verified

10/10 Exceptional

Stunning building in great location
Sarah, 1-night trip
Verified

10/10 Exceptional

Excellent staff food rooms and service
elizabeth, 1-night trip
Verified

10/10 Exceptional

Staff was helpful and welcoming
Dale, 3-night trip
Verified

10/10 Exceptional

Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Rich, 1-night trip
Verified

10/10 Exceptional

Great hotel, great staff. Rooms nice and big.
Ryan, 1-night trip
Verified

8/10 Very good

We had a lovely stay overnight, the room was spacious and well thought out, however for a suite it would have been nice to have a few extras such as bathrobes. The room and bathroom were both clean, and the jacuzzi bath is a lovely bonus. Breakfast in the morning was delicious and offered plenty of choice. Would happily stay again, great hotel for strolling around Cardiff Bay.
Amy, 1-night trip
Verified

10/10 Exceptional

Great stay. Reception guy was lovely so friendly. Fab jacquzzi bath. Bed not the best… king size room but just 2 singles pushed together.
catherine, 1-night trip