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Wash and Wills Hotel

Photo gallery for Wash and Wills Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Outdoor pool, pool umbrellas, lifeguards on site
Outdoor pool, pool umbrellas, lifeguards on site
Outdoor pool, pool umbrellas, lifeguards on site
Standard Double Room | View from room

Overview of Wash and Wills Hotel

Wash and Wills Hotel

3.5-star property
Family-friendly hotel in Mbale with outdoor pool and restaurant

6.4/10 Good

12 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Plot 37, Mbiro Road, Malukhu, Mbale

Room options

About this area

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Retail Shop - 5 min walk
  • Hotel palm - 8 min walk
  • Nuralis Restaurant - 19 min walk
  • Thatch gardens - 4 min drive
  • Country Inn Hotel - 4 min drive

About this property

Wash and Wills Hotel

A great choice for a stay in Mbale, Wash and Wills Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 150.00 per vehicle. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include a poolside bar and a garden. Fellow travellers say good things about the breakfast and location.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), COVID-19 Guidelines (CDC) and SGS (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 4 floors


  • Check-in time starts at 9 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Supervised childcare*


  • Pets stay for free (1 per room)
  • Service animals welcome


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free secured on-site self-parking
  • Free secured on-site valet parking
  • Free secured on-site extended parking
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*


  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Supervised childcare (surcharge)
  • Lifeguard on site

Working away

  • 24-hour business centre
  • Meeting room


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool umbrellas


  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Adjacent to a golf course
  • An outdoor pool


  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Sign language-capable staff
  • Handrails in stairwells
  • Well-lit path to entrance


  • English

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 150.00 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)
  • SGS (third-party expert - Global)
  • WELL Health-Safety Rating (IWBI)
  • COVID-19 Guidelines (WHO)
  • Intertek Cristal (third-party expert - Global)
  • CovidClean (Safehotels - global expert)


Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Wash Wills Hotel Mbale
Wash Wills Hotel
Wash Wills Mbale
Wash Wills
Wash and Wills Hotel Hotel
Wash and Wills Hotel Mbale
Wash and Wills Hotel Hotel Mbale

Frequently asked questions

Does Wash and Wills Hotel offer free cancellation for a full refund?
Yes, Wash and Wills Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Wash and Wills Hotel?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Wash and Wills Hotel on 29 Jan 2023 start from £81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Wash and Wills Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Wash and Wills Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Wash and Wills Hotel?
Yes, pets stay free, with a limit of 1 per room.
Is parking offered on site at Wash and Wills Hotel?
Yes, there's free self, valet and extended parking.
Is an airport shuttle service offered by Wash and Wills Hotel?
Yes, an airport shuttle is available. The charge is USD 150.00 per vehicle one way.
What are the check-in and check-out times at Wash and Wills Hotel?
You can check in starting at 9 AM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Wash and Wills Hotel and nearby?
Wash and Wills Hotel has an outdoor pool and a garden.
Are there restaurants at or near Wash and Wills Hotel?
Yes, there's an on-site restaurant that offers local and international cuisine and poolside dining. Nearby restaurants include Retail Shop (5-min walk), hotel palm (8-min walk) and thatch gardens (2.1 mi).
Does Wash and Wills Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.







Staff & service




Property conditions & facilities




2/10 Poor

William, 1-night business trip
Verified guest review

8/10 Very good

Pleasantly Satisfying
The Staff made this two-week stay exceptional. My wife and I tend to be "relational" toward other people we encounter, and encounters with the staff were satisfying in this regard. Not intrusive nor invasive, but genuinely supportive and engaginging, the Staff (plus the cleanliness and overall pleasantness of the facility itself) made our stay at Wash & Wills enjoyable.
Mark, 13-night trip
Verified guest review

6/10 Good

Hotel itself was clean, staff could do with some training but very friendly, music was too loud by the pool and breakfast was poor, unless your from Africa and like chicken and potatoes for breakfast but there was eggs and toast so didn’t go without, good hotels are hard to find in this area so all in all it was ok
5-night romance trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review

4/10 Fair

There wasn't much to like about W&W, it had good bones but is run down. Pool was green. Staff are friendly but need better training.
3-night business trip
Verified Expedia guest review

8/10 Very good

Beautiful hotel and very clean. Bed was too hard for us. Music was loud but ended at a reasonable time.
J, 2-night trip
Verified Expedia guest review

8/10 Very good

Great room in Mbale
Everyone at Wash and Wills was very sweet and helpful with everything I needed.
Heather, 2-night business trip
Verified guest review

10/10 Exceptional

Nice and quiet location
It was Excellent services and quite ,safe place for travellers to stay
Michael , 3-night trip
Verified Orbitz guest review

6/10 Good

masayuki, 1-night business trip
Verified guest review

4/10 Fair

Hotel is not bad. But there are many mosquites. No information from Expedia, I have requested to pay.
1-night trip
Verified Expedia guest review