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All properties in Madrid, Community of Madrid, Spain

Relais & Châteaux Heritage Madrid

Luxury hotel with restaurant, near Santiago Bernabeu Stadium

  • Free WiFi

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Junior Suite - Balcony
  • Junior Suite - Balcony
  • Terrace/Patio
Terrace/Patio. Image 1 of 119.
1 / 119Terrace/Patio
9.6.Exceptional.
  • Very well maintained property with excellent staff and service. Charming decoration and…

    Feb 13, 2020

  • Great service, Very nice Hotel in a good location for the City.

    Feb 13, 2020

See all 151 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Quiet
Convenient
Dining options
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 46 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Airport shuttle
  • Terrace

For families

  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Salamanca
  • Santiago Bernabeu Stadium - 32-min walk
  • Gran Via Street - 35-min walk
  • Prado Museum - 38-min walk
  • Puerta del Sol - 42-min walk
  • Plaza Mayor - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Double Room
  • Classic Triple Room
  • Superior Double Room
  • Junior Suite
  • Family Room, Connecting Rooms
  • Deluxe Double Room
  • Double Room, Accessible
  • Family Room, Connecting Rooms (Deluxe)
  • Classic Double Room (Interior)

Location

  • In Salamanca
  • Santiago Bernabeu Stadium - 32-min walk
  • Gran Via Street - 35-min walk

What’s around

Landmarks

  • In Salamanca
  • Santiago Bernabeu Stadium - 32-min walk
  • Gran Via Street - 35-min walk
  • Prado Museum - 38-min walk
  • Puerta del Sol - 42-min walk
  • Plaza Mayor - 2.5 mi / 4 km
  • Royal Palace of Madrid - 2.5 mi / 4.1 km
  • Estadio Wanda Metropolitano - 5.8 mi / 9.3 km
  • IFEMA - 7.3 mi / 11.8 km
  • Casa de Campo - 10.1 mi / 16.2 km

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 11-min drive
  • Madrid Recoletos Station 25-min walk
  • Nuevos Ministerios Station 25-min walk
  • Calanas Station 5-min drive
  • Diego de Leon Station 4-min walk
  • Avenida de America Station 6-min walk
  • Nunez de Balboa Station 7-min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 46 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 15 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built – 2017
  • Lift
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Awards and affiliations

The property is a member of Relais & Chateaux.

Small print

Also known as

  • Relais Châteaux Heritage Madrid
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais Châteaux Heritage Madrid

Optional extras

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Pets are allowed for an extra charge of EUR 30 per pet, per night

Airport shuttle service is offered for an extra charge of EUR 65 per vehicle (one-way)

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests must contact this property in advance to reserve cots/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Relais & Châteaux Heritage Madrid does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from 2 December 2020 to 25 August 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no on-site parking at Relais & Châteaux Heritage Madrid.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 7 kg per pet. There's a charge of EUR 30 per pet, per night.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, there's an on-site restaurant that offers international cuisine. Nearby restaurants include Cazorla (3-min walk), Surtopía (4-min walk) and Madrid Centro Juan Bravo 25 (4-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 65 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Casino de Madrid (4-min drive) and Casino Gran Via (5-min drive) are both nearby.
  • Recommended spots to visit include Santiago Bernabeu Stadium (1.7 mi) and Gran Via Street (1.8 mi), along with Prado Museum (2 mi) and Puerta del Sol (2.2 mi).
9.6.Exceptional.
  • 10.0.Exceptional

    A wonderful two days in Madrid and the Heritage was excellent. Delicious breakfasts arrived and fabulous sheets and towels. The welcome I received when I arrived was lovely. Madrid rocks.

    2 night business trip, Dec 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Joining rooms were excellent with balcony with lovely view and very comfortable, spacious, clean rooms.

    1 night family trip, Aug 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Just perfect!

    1 night trip, Aug 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Charming in every way

    Amazing. We rounded off our honeymoon here, stopping in for a couple of nights on our way back from Cuba. It was utterly delightful in every way. Friendly, helpful and generally lovely staff, beautiful surroundings, ridiculously comfortable bed and definitely one of the very best breakfasts I’ve ever had at a hotel - even had a choice of great coffee! We will definitely be back, hopefully very soon.

    Mona, 2 night romance trip, May 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Enjoyable Hotel Accommodations in Madrid

    The staff was extremely helpful and kind. From the very first step we took out of our taxi, there was someone helping with the luggage. We were greeted with a warm welcome and a bottle of water. There was no wait to get our keys and room. A staff member escorted us to our room and showed us all the amenities. Service was excellent. The staff, as well spoke several languages which they used to make the guests feel more comfortable.

    Karla, 3 night romance trip, Dec 6, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I always stay here whenever I can. Friendly and helpful staff, excellent rooms with quality furnishings. I couldn’t recommend more!

    Oliver, 1 night business trip, Nov 28, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel was very nice and the staff were friendly and helpful from start.

    3 night trip, Nov 14, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Brand New Hotel

    Located in the Salamanca Area of Madrid which is a classy residential area. But don't be fooled the traffic in Madrid is horrendous The hotel is brand new and was opened 6 months ago, everything was good, the staff were very friendly, the rooms were well appointed, we had the superior double which was relatively small in comparison to other European hotels we have stayed in. The double glazing was a god send as it eliminated most of the road noise. Breakfast was good

    3 night trip, Oct 16, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay

    Great location. Great customer service

    5 night business trip, Sep 23, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent hotel in a lovely area of Madrid.

    This was our first visit to Madrid. Staying in the Heritage Hotel added to our very enjoyable visit. The staff were very friendly and extremely helpful. They were able to provide advice and suggestions which enhanced our stay. We will definitely when returning to Madrid stay at this hotel.

    Beverley, 4 night trip, Jul 16, 2018

    Verified Expedia guest review

See all 151 reviews