Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

Relais & Châteaux Heritage Madrid

5-star5 stars
Calle Diego de León, 43, Madrid, 28006, Spain

Luxury hotel with restaurant, near Santiago Bernabeu Stadium
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Very well maintained property with excellent staff and service. Charming decoration and…Feb 19, 2020
  • Great service, Very nice Hotel in a good location for the City. Feb 17, 2020

Relais & Châteaux Heritage Madrid

  • Classic Double Room
  • Classic Triple Room
  • Superior Double Room
  • Junior Suite
  • Family Room, Connecting Rooms
  • Deluxe Double Room
  • Double Room, Accessible
  • Family Room, Connecting Rooms (Deluxe)
  • Classic Double Room (Interior)

What’s around Relais & Châteaux Heritage Madrid

Landmarks

  • In Salamanca
  • Santiago Bernabeu Stadium - 32-min walk
  • Gran Via Street - 35-min walk
  • Prado Museum - 38-min walk
  • Puerta del Sol - 42-min walk
  • Plaza Mayor - 2.5 mi / 4 km
  • Royal Palace of Madrid - 2.5 mi / 4.1 km
  • Estadio Wanda Metropolitano - 5.8 mi / 9.3 km

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 16-min drive
  • Madrid Recoletos Station 25-min walk
  • Nuevos Ministerios Station 25-min walk
  • Atocha Cercanías Station 5-min drive
  • Diego de Leon Station 4-min walk
  • Avenida de America Station 6-min walk
  • Nunez de Balboa Station 7-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 46 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 15 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Year Built – 2017
  • Lift
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Relais & Châteaux Heritage Madrid’s small print

Also known as

  • Relais Châteaux Heritage Madrid
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais Châteaux Heritage Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Guests must contact this property in advance to reserve cots/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

Optional extras

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Pets are allowed for an extra charge of EUR 30 per pet, per night

Airport shuttle service is offered for an extra charge of EUR 65 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Relais & Châteaux Heritage Madrid

  • Does Relais & Châteaux Heritage Madrid offer free cancellation for a full refund?
    Yes, Relais & Châteaux Heritage Madrid does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Relais & Châteaux Heritage Madrid?
    Sorry, there's no parking at Relais & Châteaux Heritage Madrid.
  • Are pets allowed at Relais & Châteaux Heritage Madrid?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 7 kg per pet. There's a charge of EUR 30 per pet, per night.
  • What are the check-in and check-out times at Relais & Châteaux Heritage Madrid?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Relais & Châteaux Heritage Madrid?
    Yes, there's an on-site restaurant that serves international cuisine. Nearby restaurants include Cazorla (3-min walk), Surtopía (4-min walk) and Madrid Centro Juan Bravo 25 (4-min walk).
  • Is an airport shuttle service offered by Relais & Châteaux Heritage Madrid?
    Yes, an airport shuttle is available. The charge is EUR 65 per vehicle one-way.
  • What is there to do near Relais & Châteaux Heritage Madrid?
    Recommended spots to visit include Santiago Bernabeu Stadium (1.7 mi) and Gran Via Street (1.8 mi), along with Prado Museum (2 mi) and Puerta del Sol (2.2 mi).

Recent reviews

Exceptional 9.6 From 176 reviews

Exceptional 10.0
Just perfect!
gb1 night trip
Exceptional 10.0
Charming in every way
Amazing. We rounded off our honeymoon here, stopping in for a couple of nights on our way back from Cuba. It was utterly delightful in every way. Friendly, helpful and generally lovely staff, beautiful surroundings, ridiculously comfortable bed and definitely one of the very best breakfasts I’ve ever had at a hotel - even had a choice of great coffee! We will definitely be back, hopefully very soon.
Mona, gb2 night romance trip
Exceptional 10.0
Enjoyable Hotel Accommodations in Madrid
The staff was extremely helpful and kind. From the very first step we took out of our taxi, there was someone helping with the luggage. We were greeted with a warm welcome and a bottle of water. There was no wait to get our keys and room. A staff member escorted us to our room and showed us all the amenities. Service was excellent. The staff, as well spoke several languages which they used to make the guests feel more comfortable.
Karla, gb3 night romance trip
Exceptional 10.0
I always stay here whenever I can. Friendly and helpful staff, excellent rooms with quality furnishings. I couldn’t recommend more!
Oliver, gb1 night business trip
Exceptional 10.0
Great stay
Great location. Great customer service
gb5 night business trip
Very good 8.0
Beautiful hotel with a lovely terrace area. Staff were polite, professional and helpful.
gb1 night family trip
Very good 8.0
Very Nice Hotel
The hotel is very nice. It's not a big hotel, and my room was reasonable small but it was very nice. No complaints at all. Staff were very nice and professional and although not really central it was only a 5/10 minute taxi ride or 20/30 minute walk to anywhere I wanted to go. Food was lovely too so I'd recommend the hotel and would go back again.
Paul, gbBusiness trip
Exceptional 10.0
Absolutely magnificent hotel and great staff.
Eli, us2 night family trip
Exceptional 10.0
The hotel is a small quaint place, with a wonderful warm and helpful staff. The rooms are impeccably clean and comfortable. Highly recommend it.
Joseph, us1 night trip
Exceptional 10.0
Great hotel
Great hotel... Even though we had a small incident in the room with a piece of furniture they where extremely helpful and compensated us for the damage.... It is always appreciated when a hotel goes out of their way to help 👍👍
David, us2 night romance trip

Relais & Châteaux Heritage Madrid

Is the description of this property not correct? Tell us