Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Coco Hacienda Tulum

3.5-star hotel in Tulum City Center with restaurant and bar/lounge

  • Free WiFi
From
£83

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 85.
1 / 85Outdoor Pool
Av. Tulum Mza. 39, Lote 2, Tulum, 77760, QROO, Mexico
9.2.Superb.
  • Positive: good discounts and overall value; two pools; very green setting; friendly staff…

    Jan 19, 2021

  • Our stay at Coco Hacienda was awesome! The gardens are lush and heavenly. They have 2…

    Aug 18, 2021

See all 86 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Dining options
Convenient
Quiet
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 17 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Spa services

For families

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

What’s around

  • In Tulum City Center
  • Tulum National Park - 38-min walk
  • Gran Cenote - 3 mi / 4.8 km
  • Tulum Mayan Ruins - 3 mi / 4.9 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Tulum Monkey Sanctuary - 4.6 mi / 7.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, Garden View
  • Deluxe Suite, Patio
  • Room, Garden View, Poolside
  • Deluxe Suite, Terrace
  • Classic Room, Terrace
  • Deluxe Suite, Balcony, Mezzanine
  • Deluxe Bungalow, 2 Bedrooms, Garden View
  • Classic Cabin, Pool View
  • Deluxe Suite, Patio
  • Deluxe Suite, Balcony, Mezzanine

What’s around

Landmarks

  • In Tulum City Center
  • Tulum National Park - 38-min walk
  • Gran Cenote - 3 mi / 4.8 km
  • Tulum Mayan Ruins - 3 mi / 4.9 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Tulum Monkey Sanctuary - 4.6 mi / 7.4 km
  • Cenote Manatí - 7.4 mi / 11.9 km
  • Cenotes Sac Actun - 15 mi / 24.2 km

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Av. Tulum Mza. 39, Lote 2, Tulum, 77760, QROO, Mexico

At a glance

Hotel size

  • This hotel has 17 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 2
  • Spa services on site

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2017
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Bathtub or shower
  • Hair dryer (on request)

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Dining

Ardea – This restaurant specialises in international cuisine and serves breakfast and lunch.

Fees & policies

Optional extras

  • Breakfast costs between MXN 180 and MXN 250 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 4059 per vehicle (roundtrip)
  • Local area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

For transfers, guests must contact the property 24 hours prior to arrival on the number on the booking confirmation.

This property accepts Visa and Mastercard. Cash is not accepted. 

Also known as

  • Coco Hacienda Tulum Hotel
  • Coco Hacienda Tulum Hotel Tulum
  • Coco Hacienda Tulum Tulum
  • Coco Hacienda Tulum Hotel Tulum
  • Coco Hacienda Tulum Hotel
  • Coco Hacienda Tulum Tulum

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Coco Hacienda Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in is available.
  • Yes, Ardea offers international cuisine. Nearby restaurants include La Barracuda (6-min walk), Burrito Amor (6-min walk) and Antojitos la Chiapaneca (8-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 4059 per vehicle roundtrip.
  • Coco Hacienda Tulum has 2 outdoor pools and spa services, as well as a garden.
9.2.Superb.
  • 10.0.Exceptional

    It was a beautiful property and well kept. The staff eas very attentive to our needs and directed us to wonderful places to visit in Tulum. This was my first visit and definitely will be back.

    2 night romance trip, Jun 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was a great stay for our honeymoon. Only issue was that the hot water would run out fairly quickly, but that’s it, otherwise it was excellent. Beautiful facility and great vibes. Very accommodating and hospitable. I would stay here again.

    5 night romance trip, Jun 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    This is a very pretty resort with lots of potential. Need to step up service and some sprucing up of the rooms as far as upgrading and cleanliness. For example went for coffee at 8:00 and no coffee ready yet.

    Adele, 5 night trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location and very friendly/ helpful staff. Would highly recommend Coco Hacienda if you're looking for a cozy and relaxing place in Tulum centro.

    Haian, 2 night trip, May 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service and friendly staff. The hotel is located in the downtown Tulum. The hotel it is little far from the beach

    5 night trip, May 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Such an oasis. The staff were so good to us. The food at the restaurant was fantastic. Everything was beautiful.

    3 night romance trip, May 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Coco Hacienda was amazing! I'd spent a few days on the beach and wanted a more authentic experience in town. It was like an Oasis. So quiet, beautiful, the room was amazing, the pools perfect, great service and I felt very safe. I really enjoyed my stay and would highly recommend. It was an easy walk or bike ride to food, shopping and neighborhoods to stroll in City Center.

    Candice, 2 night trip, May 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This was our first time visiting Tulum so we weren’t

    Leeshanda, 5 night trip, Apr 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing!! Absolutely loved it! Will be back for Sure

    Vanessa, 1 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was amazing and made it a very memorable time. Me and my friend stayed by the pool and felt welcome from the moment we walked in. We definitely will be coming back 💜

    3 night family trip, Mar 11, 2021

    Verified Expedia guest review

See all 86 reviews