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All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

All-inclusive beachfront property with spa, near Xplor Theme Park

  • Free full breakfast, free WiFi and free parking
From
£514

Image gallery

  • Suite - Guest Room
  • Suite - Guest Room
  • Beach
  • Infinity Pool
  • Suite - Guest Room
Suite - Guest Room. Image 1 of 78.
1 / 78Suite - Guest Room
9.4.Exceptional.
  • The staff on arrival (Carlos especially) were fantastic, as were most staff throughout…

    Aug 19, 2019

  • Excellent all inclusive resort. Hotel is newly built so it is fresh - not tired looking…

    Dec 27, 2018

See all 1,931 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Transport options
Dining options
Quiet
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 900 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 12 restaurants and 2 poolside bars
  • Full-service spa
  • 10 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Private bathroom

What’s around

  • On the beach
  • Xplor Theme Park - 16-min walk
  • Xcaret Eco Theme Park - 24-min walk
  • Playa del Carmen Maritime Terminal - 5.2 mi / 8.3 km
  • Playacar Golf Club - 5.8 mi / 9.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite Ocean Front Adults
  • Suite Ocean Front Family
  • Suite Garden
  • Junior Suite
  • Suite Ocean View
  • Suite River
  • Swim Up Ocean Front
  • Swim Up Garden
  • Junior Suite Adults
  • Suite River Adults
  • Suite River Spa Adults
  • Junior Suite Spa Adults
  • Suite Garden Spa Adults

What’s around

Landmarks

  • On the beach
  • Xplor Theme Park - 16-min walk
  • Xcaret Eco Theme Park - 24-min walk
  • Playa del Carmen Maritime Terminal - 5.2 mi / 8.3 km
  • Playacar Golf Club - 5.8 mi / 9.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 57-min drive
map

At a glance

Size

  • 900 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • Up to 22 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Free full breakfast daily
  • 12 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 6
  • Year Built – 2017
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • Italian
  • Korean
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Number of living rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Digital TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Not included
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.

LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Small print

Also known as

  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Service animals exempt from fees

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing that there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there are 10 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a maximum weight of 10 kg per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there are 12 on-site restaurants, featuring beachfront dining, Mexican cuisine and pool views. Nearby restaurants include Perché no (3.8 mi), El Gran Taco (4 mi) and Doña Aurelia (4.4 mi).
  • Have fun with on-site activities such as kayaking, rowing and fishing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive also has 2 swim-up bars, 2 poolside bars and a 24-hour fitness centre, as well as spa services and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Absolutely amazing

    Know how sometimes people say “it’s not for everyone, but it’s great”? I’m fairly sure Xcaret doesn’t need the caveat. It has something amazing for (basically) everyone! First of all, the food is amazing, basically matching high end restaurants. You get comprehensive buffets, brilliant a-la-carte and even a chef’s menu option with an evening show. If you want to splurge, they also have a high-end extra charge (but reasonably prices for the quality) restaurant in Ha. We tried it and found it well worth the price. However, what’s truly amazing is the Xcaret “all inclusive fun” package. Basically you get unlimited preferential access to their parks and tours. Their website has the comprehensive list, but there is something for everyone. From their main park with amazing high value shows, to a water park in a natural lagoon, an adventure park with 40m tall/800m long ziplines, tours around Mayan ruins, and so much more. And getting around is super easy. Not only are there regular buses to the parks, you can get a nice little river boat, a bike or simply walk around a lovely waterway. Add that to the unlimited access and the dedicated hotel entrances and you feel like the world is your playground! We stayed a week and always kept finding new and interesting things to do. Stop debating, just book your next vacation at Xcaret.

    Vlad, 6 night romance trip, Dec 9, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Paradise on earth HIGHLY RECOMMEND

    Absolute paradise, Cannot recomend this place enough, staff are so helpful and friendly, resort is brand new and maintained to perfection, so so clean absolutely amaizing best way to sum it up, great drink selection, heated and cold water pools, great food, access to all the parks which are out of this world, don’t waste time thinking about booking just go you will NOT be disappointed, only negative I can think of and this is really scraping the barrel is the WiFi which is naff unless your in reception,

    James, 1 night romance trip, Dec 2, 2018

    Verified Hotels.com guest review

  • 4.0.Fair

    They forgot to pick us up from the airport to start, so we spent our first 2 hours at the airport on the phone to the hotel, followed by the room not being set-up for 3 people until I’d complained 5 days in a row, the Michelin restaurant spilt an entire cocktail down my wife’s dress...and still had the audacity to charge us full price for dinner, workmen were working down the hallway one evening until 11:45pm, which woke us twice as they were using hammers and power tools, we weren’t informed that the parks (excluding Xcaret) were all closed on Sundays, so we didn’t get to all the parks we wanted, as it was too late to re-schedule. We were compensated with wine and cheese....with 2 glasses and enough cheese for 2 - completely ignoring the second issue we had which is that we went away with our adult son! My complaints fell on deaf ears, and I was told they’d take my feedback on board for future guests. We’d upgraded to a Casa Fuego swim-up suite so we we’re expecting that little extra attention to detail, when what we actually got was very poor customer service. Yes the parks are fantastic, and the Fuego restaurant and adult-only pool were a lovely addition, but we’ll be staying elsewhere when we return in April, simply due to the fact that our issues were not taken seriously by staff, even after being escalated. As you can see, nothing major went wrong but all of these things added up to a negative experience overall. It really isn’t worth the extra.

    Marcelle, 7 night trip, Oct 2, 2018

    Verified Expedia guest review

  • 4.0.Fair

    Poor service from hotel staff. Be careful!

    The hotel in itself was fine, but the location is more like a prison. You are totally fenced in and cut off from the outside world. Service was poor as we were sold a photo package and when the photos failed to appear on our designated webpage, the hotel staff could only refer to an email address, which after several days has not responded. The hotel would not comment on this during our stay and we could not reach a resolution before leaving the country. Very worrying as the package cost over $100 USD. Food was varied and in large quantities, but does not reflect the quality of Mexican food found in local establishments. the emphasis is very much on quantity.

    2 night romance trip, Sep 27, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This is an amazing place!!

    Our stay at Hotel Xcaret Mexico was just amazing! Every detail at the hotel is thought to make your stay great. There are many different spots with pools, bars and restaurants, or the beach, which is also beautiful. The possibility to go to all the parks and tours is incredible, they are all different, with many activities, nature, culture, and fun! The hotel helps you to organize your trips perfectly. And the best: the service! Every single person from she staff is amazing! Always trying to make your stay better. Very recommended!

    Daniela, 7 night romance trip, Sep 2, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Really Really Good - better than in the photos

    Its a well laid out, nicely designed hotel -- really warrants 5 stars fir location and setting. The decor is boutique without having tried too hard .. it never felt crowded -- the pools and rivers and beach / coves give lots of out door space. The staff are warm, friendly and try to please ... which they succeed in doing. The food is excellent and a great choice

    Paddy, 3 night trip, Aug 26, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Dream hotel

    This hotel is a must, perfect for couples and even better for families with kids. Get so much for your money. Food is excellent and so are the parks. Can't wait to go back

    3 night trip, Jun 26, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Best hotel ever.

    Jose, 4 night trip, May 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Check-out communication process must improve

    The check-out process was a bit frustrating. No clear communication on the check-out was given.

    Priscilla, 1 night trip, Apr 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great

    Alfonso, 5 night family trip, Mar 31, 2021

    Verified Hotels.com guest review

See all 1,931 reviews