Nice hotel, styled well with spacious rooms in a quiet neighbourhood. However, it seems a overpriced in comparison to other places we stayed all over Cuba for the same upmarket standard.
The main issue for us was the location, it is so far out which we didn't realise on booking and is 20mins in a taxi to the old town, or just over a 1hr walk. If it's your 1st time in Havana then I would advise that you stay in the old town area, as there are better value high end boutique hotels (mr&mrs smith) and avoid costly taxis back and to. If there are other places in Vedado you plan to visit like fabrique des arts, then maybe this place is convenient for you.
I would say service was OK, but often when we needed tips it was the manager who had them but she wasn't always there. Also, only the manager spoke English and we unfortunately do not speak Spanish, so there was a language barrier with other staff. It also seems like they are taking a large cut in service e.g. we asked for a tour in a classic car and were quoted $250 for a 3hr guided tour. We went into the old town in front of hotel inglaterre and cars are lined up for you to choose from and we only paid $30 for a guided tour ($55 for 2 hrs). The cash exchange they offered for gbp was the worse we had 90cup vs 120 we got elsewhere. Also they were unable to book collectivo taxis for us which was odd. Wifi also not the best.
Late checkout was nice though.
Hummingbirds in the garden were also beautiful. Breakfast was hit and miss.