Grand Ion Delemen Hotel

Photo gallery for Grand Ion Delemen Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
Deluxe Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Overview of Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

5.0 star property
Luxury hotel with indoor pool, near SkyAvenue

7.6/10 Good

440 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is £68
Price available on 16/10/2022
Map
Jalan Ion Delemen 1, Genting Highlands, 69000
Main amenities
  • Daily housekeeping
  • Restaurants
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • 10 meeting rooms
  • Airport shuttle
  • 24-hour front desk
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Television
  • Garden

Choose dates to view prices

About this area

What's nearby

  • Genting Highlands Theme Park - 10 min drive
  • Genting Highlands Premium Outlets - 18 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 75 min drive
  • Kuala Lumpur International Airport (KUL) - 103 min drive
  • Batang Kali Station - 45 min drive
  • Rasa Station - 49 min drive
  • Kuala Lumpur Gombak Station - 52 min drive
  • Airport shuttle (surcharge)

About this property

Grand Ion Delemen Hotel

5-star luxury hotel in a shopping district
Near Genting Highlands Theme Park, Grand Ion Delemen Hotel provides a round-trip airport shuttle, a corner/local shop and a coffee shop/cafe. The on-site fine-dining restaurant, Hugo's In The Sky, features international cuisine. Enjoy the gym, as well as activities, such as rock climbing, ziplining and hiking/biking. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks include:
  • An indoor pool and a children's pool
  • Breakfast (surcharge), smoke-free property and 10 meeting rooms
  • Luggage storage, a lift and a 24-hour front desk
  • Concierge services, wedding services and a front desk safe
  • Guest reviews say good things about the convenient parking, helpful staff and overall condition
Room features
All guest rooms at Grand Ion Delemen Hotel include thoughtful touches, such as air conditioning and dressing gowns, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews say good things about the overall comfort, size rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 611 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 7:00 AM to 10:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Coffee shop
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Children's pool
  • Playground
  • Local/corner shop

What to do

  • Hiking/biking trails
  • Rock climbing
  • Ziplining

Working away

  • Business centre
  • 10 meeting rooms
  • Conference space (4896 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • An indoor pool
  • Arcade/games room

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hugo's In The Sky – This fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required.
Kembali Kitchen – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Fairy Tales – This café serves dinner and light fare. Reservations are required. Open daily.
Dinetopia – On-site fine-dining restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • To-go breakfast is offered for an extra charge of MYR 40 for adults and MYR 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 280 per vehicle (one-way. Maximum occupancy 3)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 11:00 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Does Grand Ion Delemen Hotel offer free cancellation for a full refund?
Yes, Grand Ion Delemen Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Ion Delemen Hotel?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Grand Ion Delemen Hotel on 16 Oct 2022 start from £68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Ion Delemen Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grand Ion Delemen Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 11:00 AM.
Are pets allowed at Grand Ion Delemen Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Ion Delemen Hotel?
Sorry, there's no on-site parking at Grand Ion Delemen Hotel.
Is an airport shuttle service offered by Grand Ion Delemen Hotel?
Yes, an airport shuttle is available from 7:00 AM to 10:30 PM on request. The charge is MYR 280 per vehicle one-way.
What are the check-in and check-out times at Grand Ion Delemen Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Grand Ion Delemen Hotel and nearby?
Have fun with on-site activities such as rock climbing, zip-lining and hiking. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre and an arcade. Grand Ion Delemen Hotel also has a garden.
Are there restaurants at or near Grand Ion Delemen Hotel?
Yes, Hugo's In The Sky offers international cuisine. Nearby restaurants include Old Town White Coffee (3.1 mi), Dragon-I (3.2 mi) and Good Friends (3.3 mi).

Overall score and ratings

7.6

Good

7.7/10

Cleanliness

7.9/10

Staff & service

6.9/10

Amenities

7.5/10

Property conditions & facilities

6.6/10

Eco-friendliness

8/10 Very good

Md NorArif, 1-night trip
Verified Hotels.com guest review

4/10 Fair

KOICHI, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hoi lim, 1-night trip
Verified Hotels.com guest review

6/10 Good

Gek Choong, 2-night trip
Verified Hotels.com guest review

6/10 Good

Horrible Shuttles services
Don't think this is a 5 star hotel as they claimed. The shuttle to/fro frm hotel to Genting highland entertainment complex is a BIG BIG DISAPPOINTMENT!!! You hv to pay RM5 per way and need to book in advance. Often fully booked, hence alternative is a Scam Taxi ride.. RM40 per way for a 7 mins ride. Ridiculous fare! Why can't the hotel mgt arrange more shuttles and do away with the booking while extending the time to at least 10pm and 2am final return trip.
Khoo, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Tan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I'm a returning custer because I like the atmosphere of the environment away from the crowded First World.
Steve, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Overall a so-so experience. Not that grand.
Toilet had an odd pungent smell when we first checked into the room. Bad sleeping experience when i was awoken by the fire alarm at 530am when someone apparently smoked at the staircase landing (saw cigarette butt on the floor when i went to investigate on my own). Called the counter desk staff to inform situation, and luckily the alarm was deactivated within 10 minutes to avoid further disturbance to other guests. Would not stay in this hotel again although the area is considered peaceful at night.
Chun Hong, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Only have 1 toilet n shower facility for 2Bedroom. We are all tired n need to take turns to shower. We reached 2pm got passport checkin but no room n have to come back at night after our lunch dinner n some fun in Genting theme park n casino. Quality of door no good; can hear upstairs tak out hanger. The double bed is not sturdy; kids prob ok for lightweight. Expensive for such room types to pay. We see buildings in construction WIP from our rooms. Bf is ok nothing to shout about but at Rm60 is expensive. I can get 4 nice rooms in Malacca of 4 star for de price paid one night in Ion delemen. Plus point is de nice environment of nature to feel like de autumn breeze
Serene, 1-night family trip
Verified Expedia guest review

8/10 Very good

Short family hiatus
There a couple of towers at the hotel, as we'd booked the family suite, it's located at tower 4. There's buggy service however it's also just a couple of minutes walk to the main building. Room is clean & well-maintained. Bed was most comfortable. Suitable for family as it has an indoor-pool. Now the location of this hotel is slightly off from the theme park and you'll have to pay (RM5/way/person) for the shuttle between. Booking is recommended but not necessary. You may also take the taxi but cost double. For people who are adventurous, i suggest taking a morning hike to view (take photo of) the scenery and feel the cool breeze.
Yvonne, 1-night family trip
Verified Hotels.com guest review