Guests
All properties in Costa Mujeres, Quintana Roo, Mexico

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Beachfront property in Costa Mujeres with free water park, spa

  • Free buffet breakfast, free WiFi and free parking
From
£249

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  • Sundeck
  • Beach
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Vialidad Paseo Mujeres, Costa Mujeres, 77440, QROO, Mexico
8.2.Very good.
  • Fantastic new resort, however they need to get a bit more time to adapt all processes.…

    Aug 19, 2019

  • 5* hotel but unfortunately not a 5* service. The staff were very friendly, helpful and…

    Jul 13, 2019

See all 484 reviews

Official standards

This property advises that it adheres to Intertek Cristal (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Transport options
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 670 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • Ultramar Ferry Puerto Juárez - 7.8 mi / 12.6 km
  • Norte Beach - 8.8 mi / 14.2 km
  • Market 28 - 10.1 mi / 16.3 km
  • Dolphin Discovery - 11.9 mi / 19.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Garden View
  • Family Selection Junior Suite Beachside
  • Junior Suite Garden View Single Use
  • Junior Suite Poolside
  • Junior Suite Poolside Ocean View
  • Junior Suite Beachside
  • Junior Suite Beachside Ocean View

What’s around

Landmarks

  • On the beach
  • Ultramar Ferry Puerto Juárez - 7.8 mi / 12.6 km
  • Norte Beach - 8.8 mi / 14.2 km
  • Market 28 - 10.1 mi / 16.3 km
  • Dolphin Discovery - 11.9 mi / 19.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 47-min drive
  • Airport shuttle (surcharge)
map
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Vialidad Paseo Mujeres, Costa Mujeres, 77440, QROO, Mexico

At a glance

Size

  • 670 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free covered on-site self-parking
  • Free covered on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 8 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 10710
  • Conference space size (meters) - 995
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 6
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Accessible bathtub

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Memory foam mattress

Things to enjoy

  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • 55-inch Smart televisions
  • Netflix
  • Pay films
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

Zentropia SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Isla Blanca (ShowCooking) – Overlooking the garden, this buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Portofino (Italian) – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Dorado (Steak House) – This steakhouse specialises in barbecue and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Chang Thai (Thai Cuisine) – This theme restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sumptuori (Japanese) – This theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Tennis on site
  • Fitness classes on site
  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 8 AM to 8 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.

Also known as

  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Resort All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Costa Mujeres All Inclusive
  • Grand Palladium Costa Mujeres Resort Spa All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8 AM to 8 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, there are 8 on-site restaurants, featuring local and international cuisine and garden views.
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Palladium Costa Mujeres Resort & Spa - All Inclusive also has 3 poolside bars, 10 bars and a health club, as well as an arcade and a garden.
8.2.Very good.
  • 4.0.Fair

    Unpleasant stay, do not recommend this hotel at al

    The hotel itself is very nice, although it has a lot of flaws- They "ran" out of many food and drink items, they weren't able to provide certain drinks at the pool bar because they didn't have a blender. Spirit quality is disappointing, food it's not terrible but even for specialty restaurants there were things on the menu that weren't available to order. The wine included on the menus it was literally impossible to drink. Rooms wouldn't be clean until 4pm. Not a pleasant stay, I wouldn't recommend this hotel, specially when there are hotels with same price and waaaay better

    Lorena, 4 night family trip, Aug 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Bueno, la comida deja mucho que desear!

    En general estuvo muy bien, el hotel y las amenidades super bien cuidadas y de muy alta calidad. lastima que el servicio deja mucho que desear, la gente no sabe su trabajo. La comida es buffet, no es buena, y au que hay cena en restaurantes tematicos la verdad en general la comida deja mucho que desear.

    Dany, 6 night family trip, Aug 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Had an amazing experience at this reso

    Rose, 3 night family trip, Jul 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Excelente Hotel con área oportunidad en servicio

    Las instalaciones: excelente, todo muy bonito, bien cuidado y limpio. La calidad de los alimentos es buena, las bebidas deja mucho que desear. Los licores de lo más genérico y barato. En tiempos de COVID, no es broma, pero hasta los vasos desechables los estaban lavando. No tenían suficientes vasos. El acceso a la Playa muy muy descuidado, pocos meseros en la playa, por lo tanto mal servicio.

    RODRIGO, 5 night family trip, Jul 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Property is new (only about 2 yrs old) and beautiful. The only two minor complaints I have is they only serve DOS XX beer from keg (no cans/bottles) Lager or Amber only, and the food could be better. Restaurants are subpar to be honest. The staff is very friendly and helpful (they are short-staffed as well as everywhere in the world due to pandemic) Masks are required in all restaurants/buffets. Overall my family and I had an amazing time

    Jose, 6 night family trip, Jul 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    I never believed the place would be so lovely like that,it was awesome.

    4 night trip with friends, Jun 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The manager at The India restaurant was very rude, I made a reservation at 10 and I got there at 10:15, he didn’t let me have dinner with my wife ,he knew that we have to get transportation anywhere we going … besides that everything was very nice , I really enjoyed my time.

    3 night romance trip, Jun 20, 2021

    Verified Expedia guest review

  • 8.0.Very good

    It is a wonderful place, but I think there are many things that can be improved.

    5 night family trip, Jun 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Such a beautiful resort, the staff is excellent. I would’ve like better tasting food. However is a huge property with lots amenities and things to do

    5 night family trip, Jun 19, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Absolutely love this place

    2 night trip, Jun 18, 2021

    Verified Expedia guest review

See all 484 reviews