Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Photo gallery for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, pool loungers

Overview of Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Mujeres Beach

8.2/10 Very good

608 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 10 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 8 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mujeres Beach - 11 min walk
  • Playa Mujeres Golf Club - 3 min drive
  • Punta Sam Ferry Terminal - 5 min drive
  • El Meco Archaeological Site - 7 min drive
  • Cancún Underwater Museum (Cancún) - 8 min drive
  • Gran Puerto Pier - 10 min drive
  • Ultramar Ferry Puerto Juárez - 24 min drive
  • Mercado 23 - 13 min drive
  • Garrafon Natural Reef Park - 90 min drive
  • Puerto Cancun Golf Course - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Airport shuttle (surcharge)

About this property

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

At Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll be 0.6 mi (0.9 km) from Mujeres Beach. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Isla Blanca (ShowCooking), one of 8 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket property include 10 bars/lounges, a free kid's club and a poolside bar. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 670 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • Free covered on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 10 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (late night)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 12 meeting rooms
  • Conference centre (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 6 buildings/towers
  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • 8 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Accessible bath
  • Well-lit path to entrance
  • Step-free path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels
  • Netflix
  • Films for purchase

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Memory-foam mattress
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

Zentropia SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Isla Blanca (ShowCooking) – Overlooking the garden, this buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Portofino (Italian) – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Dorado (Steak House) – This steakhouse specialises in barbecue and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chang Thai (Thai Cuisine) – This theme restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sumptuori (Japanese) – This theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 8 AM to 8 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

All the personnel everyone was so pleasant especially valentine and Teresa from the lobby bar and mauricio from poisiden restaurant those 3 were the nicest people ever … my only complaint would be no room service with out a fee this would keep me from coming back it was never noted at booking nor the adult only area until we arrived
Larry, 6-night romance trip
Verified Orbitz guest review

4/10 Fair

The food offered there was just not edible. Room service was the only time I could actually eat and it cost more money. What is the point of all-inclusive then... Also, I was 10min late for dinner and was told I can't go in, even though I made a reservation... I and my friends will never go back.
Laith B, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

The facility was beautiful and front desk staff was polite. However, the employees at the restaurants were VERY rude and the food was terrible. They also cancel your dinner reservation if your 3 mins late, so book accordingly. The only decent food was room service which is literally basic burgers, fries and quesadillas. Why I feel this place was unsafe is because multiple rooms over ours were rummaged through while we were in the pool/beach, as the workers keep an eye out on you and know when make an entry into your rooms. This was not the cleaning ladies, it was the male hotel staff that are walking around the resort. Make sure to use the safe daily because that is the only way to protect your property. They constantly ask for tips even if your food and experience is bad... overall would never go back to this place, but its upsetting because it was a beautiful resort.
Sameer, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Cleanest resort I've ever been to. Food options were tremendous and the quality was top notch. The staff were courteous and very very nice at all times. Best vacation experience I've ever had.
Christopher, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

This place was great!
Maycie, 4-night family trip
Verified Expedia guest review

8/10 Very good

.
Euitaek, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I am extremely picky. This resort exceeded my expectations. Main things to me are cleanliness and food and they were both excellent. I have zero complaints!
JULIA, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mccainly, 5-night trip
Verified Expedia guest review

8/10 Very good

Julie Kathryn, 5-night trip
Verified Expedia guest review

10/10 Exceptional

This is the cleanest and best run resort I have ever been to. The staff was incredibly friendly and helpful. The restaurants were clean, well presented and the food was excellent, even the buffet. I can not say enough great things about this resort.
Brian W, 5-night family trip
Verified Expedia guest review