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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

4.5-star4.5 stars
Ctra. Federal 307, Chetumal – Pto, Juarez, KM 335 Puerto Morelos, Puerto Morelos, QROO, 77569, Mexico

Puerto Morelos beachfront property with spa, beach bar
  • Free buffet breakfast, free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 803 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • A beautiful hotel, the room was lovely, very large and I loved the jacuzzi on the balcony…Aug 3, 2019
  • It’s a quiet resort, but it’s nice to have that peace. The rooms are amazingJun 21, 2019

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

from £242
  • Junior Suite, 1 King Bed, Balcony, Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite, Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite, Swim-Out, Partial Ocean View
  • Romance Junior Suite, Swim-Out, Partial Ocean View
  • Serenity Club Junior Suite Ocean Front
  • Serenity Club, Romance Junior Suite, Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

What’s around Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Landmarks

  • On the beach
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 6.8 mi / 11 km
  • Cancun Country Club - 8.9 mi / 14.3 km
  • Delfines Beach - 12.4 mi / 20 km
  • El Rey Ruins - 13.7 mi / 22.1 km
  • Aquaworld - 14.8 mi / 23.8 km
  • Galenia Hospital - 13.5 mi / 21.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 16-min drive

At a glance

Key facts

Size

  • 333 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Caters to adults only
  • All-inclusive
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Swim-up bar
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scuba diving nearby
  • Nightclub
  • Tennis on site
Working away
  • Business centre
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • On-site entertainment and activities
  • On-site live performances

Not included
  • Airport transfers
  • Laundry/dry cleaning services

Spa

My Senses Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and only serves breakfast.

Agua Bendita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Olios – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Vora Mar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.

Satsu – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only’s small print

Also known as

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Policies

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.0 From 410 reviews

Exceptional 10.0
Excellent, Brand New Resort
The hotel was only built in 2018 and opened in Q4 so everything is brand new and shiny. Had the best steak of my life in the Mexican & Steak restaurant. The all inclusive included all your middle shelf spirits and some top shelf - eg best Gin was Bombay and Vodka was Belvedere. Champagne however was not included. Sparking wine only. And a plus for non smokers - Smoking is only allowed in designated areas. Wifi was the fastest I’ve ever come across and it worked EVERYWHERE, even in the pool!
Matt, gb2 night trip
Exceptional 10.0
Great hotel with the best ocean view
mx3 night trip with friends
Exceptional 10.0
Perfect Escape
I wanted a destination where I could relax and unwind with as much or as little activity as I wanted, and Haven was perfect. I was upgraded from my swim-up garden view to swim-up partial ocean view, and between the 24 hour room service, the serenity pool and my patio, I had an amazing stay. If anything, I was occasionally annoyed because staff checked on me *too* often (I had 3 people come to my door within my first hour there). The spa was also an absolutely incredible experience. Your I had a hydrotherapy treatment prior to my massage, and could have gone straight to sleep by the time it was all over. The staff was lovely and accommodating, facilities were great, and the resort wasn’t crowded. I just suggest bringing bug spray!! I’ve referred it to other folks and would definitely return.
Naima, us1 night trip
Very good 8.0
Birthday weekend
The resort was amazing... great spa (a must when there). The food was delish and a huge buffet! The only down for me was the bed was a little to firm for my liking. Overall it was lots of fun and will go back again!
Veronica, us3 night romance trip
Poor 2.0
Utter disregard for the wellbeing of guests
During my stay, I was walking on Haven’s beach barefoot and stepped on a syringe that then became lodged in my foot. I quickly removed the syringe and motioned to the lifeguard. I showed him the syringe and he was quite shocked. Although I was extremely shaken up by this because obviously I have no idea what kind of pathogens, diseases, or drugs could be in the syringe, I thankfully took a picture of it. As soon as I did, the lifeguard confiscated it from me and said he would give it back later. He then wrapped it up in a plastic supermarket bag (really?) and said it was “protocol” for him to take possession of it. I was unsure of what to do since I was in a foreign country and was leaving the next day, so I called my doctor who advised me to make sure I brought the syringe back to the US so that it could be tested. This would ensure that I would only get the treatment necessary and would not need to undergo potentially unnecessary protocols to prevent very serious infectious diseases. The hotel management, including Vanessa Tabibnia, refused to give me the syringe and actually claimed they lost it. They showed no regard for my wellbeing whatsoever, and had no compassion about letting me get the syringe tested. Since this day, July 9 2019, I have had two visit two emergency rooms and several doctors to get many vaccines, anti-HIV medication, and will have weekly blood tests. Haven should be ashamed of themselves!
Daniel, usRomance trip

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

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