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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

4.5-star4.5 stars
Ctra. Federal 307, Chetumal – Pto, Juarez, KM 335 Puerto Morelos, Puerto Morelos, QROO, 77569, Mexico

Beachfront property in Puerto Morelos with spa, beach bar
  • Free buffet breakfast, free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Perfect hotel if you just want to get away from it all. The staff were so friendly and…Nov 17, 2019
  • A beautiful hotel, the room was lovely, very large and I loved the jacuzzi on the balcony…Aug 3, 2019

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

  • Junior Suite Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite Swim-Out Partial Ocean View
  • Romance Junior Suite Swim-Out Partial Ocean View
  • Serenity Club Junior Suite Ocean Front
  • Serenity Club Romance Jr Suite Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

What’s around Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1-minute walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 6.8 mi / 11 km
  • Playa Coral - 8.4 mi / 13.5 km
  • Cancun Country Club - 9.2 mi / 14.8 km
  • Delfines Beach - 12.4 mi / 20 km
  • El Rey Ruins - 13.7 mi / 22.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 16-min drive

At a glance

Key facts

Size

  • 333 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scuba diving nearby
  • Nightclub
  • Swim-up bar
  • Tennis on site
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Business centre
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • German
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • On-site entertainment and activities
  • On-site live performances

Not included
  • Airport transfers
  • Laundry/dry cleaning services

Spa

My Senses Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and only serves breakfast.

Agua Bendita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Olios – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Vora Mar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.

Satsu – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only’s small print

Also known as

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

  • Does Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offer free cancellation for a full refund?
    Yes, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only currently open?
    This property is closed from 19 March 2020 to 30 September 2020 (dates subject to change).
  • Is parking offered at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there's free self and valet parking.
  • Is there a pool at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there are 5 on-site restaurants.

Recent reviews

Fabulous 8.8 From 538 reviews

Exceptional 10.0
Excellent, Brand New Resort
The hotel was only built in 2018 and opened in Q4 so everything is brand new and shiny. Had the best steak of my life in the Mexican & Steak restaurant. The all inclusive included all your middle shelf spirits and some top shelf - eg best Gin was Bombay and Vodka was Belvedere. Champagne however was not included. Sparking wine only. And a plus for non smokers - Smoking is only allowed in designated areas. Wifi was the fastest I’ve ever come across and it worked EVERYWHERE, even in the pool!
Matt, gb2 night trip
Very good 8.0
Ok Stay
Pros: Modern decor. Spacious rooms. Courteous staff. Cons: Be prepared for longggggg wait times at the restaurants and mediocre food. As well as, a stagnant water smell & damp sheets & comforters in your room. To the resorts credit once they were made aware they attempted to resolve.
us4 night trip
Very good 8.0
Beautiful with minor issues
Overall the stay with great with some minor inconveniences. The hotel is clean and beautiful with great pools and beach access. The rooms are large and well-air conditioned. Almost too much! The restaurants were hard to get a table at during the regular meal times due to not enough options available for the amount of people dining and when we did get seated it took over an hour to get our food. Also, it took until 730pm to get my room cleaned after calling several times. I would try another resort before staying again.
us2 night trip with friends
Very good 8.0
Pretty nice. Would book again, with caveats.
Our "garden view" swim-up pool did not get ANY sunlight at all (we were there in January), and was therefore not really worth the money, in my opinion. Also people on the floors above us said that their view was not of a garden at all, but of a sandy construction site. I think in order to get a room on the sunny side you need to get at least a Partial Ocean View. It might be best to call and ask. The food was surprisingly good (especially breakfast and lunch buffets). You can't make a reservation at any of the restaurants, so it's best to send someone from your party to put your names in early as the wait could sometimes be over an hour during peak times, and I don't think the resort was fully booked. Cocktails were great too The staff were all very friendly (Shout out to Luz in the coffee shop!) and while I speak Spanish, they all seemed very proficient in English. Cleaning service was odd. They often took away towels (which were on the floor because the marble was VERY slippery) and robes but didn't leave new ones. The room was the kind of nice that looks nice but is a little off, just small things like a flickering light in the bathroom, a closet door getting stuck shut, there was no Internet when we arrived (allegedly in the whole region of Quintana Roo). Safe was large enough to hold all of our electronics (two laptops, ipad, noise canceling headphones, money, passports). It's the kind of place you have to go put out towels super early to get a "good spot" by the pool.
Tay, us3 night trip

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

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