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All properties in Almaty, Almaty Province, Kazakhstan
1 room, 2 adults

Mercure Almaty City Center

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
53 Abylai Khan Avenue, Almaty, 50004, Kazakhstan

4-star hotel in Almaty with 2 restaurants and bar/lounge
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • I like Mercure because their rooms and facilities are always modern and clean. This hotel…Feb 21, 2020
  • Had 6 nights at the hotel. Modern, clean and great service. Excellent Sep 8, 2019

Mercure Almaty City Center

from £56
  • Standard Double Room, 1 Double Bed
  • Standard Room, 2 Single Beds

What’s around Mercure Almaty City Center

Landmarks

  • MEGA Park - 11-minute walk
  • Zenkov Cathedral - 15-minute walk
  • Almaty Cathedral - 20-minute walk
  • 28 Panfilov Heroes Memorial Park - 23-minute walk
  • Almaty Opera House - 23-minute walk
  • Nedelka Park - 24-minute walk
  • Central Park of Culture and Leisure - 33-minute walk
  • St Nicholas Cathedral - 34-minute walk

Getting around

  • Almaty (ALA-Almaty Intl.) 24-min drive
  • Almaty Station 12-min walk
  • Almaly 20-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 117 rooms

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help you with the supporting documents needed to obtain one *

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast on weekdays (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter
Facilities
  • Lift
  • Designated smoking areas (fines apply)
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Russian

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Premium bedding
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
Be entertained
  • 42-inch LED TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Gourdet – This restaurant specialises in international cuisine and serves lunch and dinner.

Barkhan – On-site lobby lounge. Open 24 hours. Open daily.

Mercure Almaty City Center’s small print

Also known as

  • Mercure Almaty City Center Hotel
  • Mercure Almaty City Center Almaty
  • Mercure Almaty City Center Hotel Almaty
  • Mercure Almaty City Center Hotel
  • Mercure Almaty City Center Almaty
  • Mercure Almaty City Center Hotel Almaty

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of KZT 5600 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Almaty City Center

  • Does Mercure Almaty City Center offer free cancellation for a full refund?
    Yes, Mercure Almaty City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Mercure Almaty City Center?
    Yes, there's free self parking. Parking spaces may be limited.
  • Are pets allowed at Mercure Almaty City Center?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Mercure Almaty City Center?
    You can check in from 2:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Mercure Almaty City Center?
    Yes, there are 2 on-site restaurants.
  • Is an airport shuttle service offered by Mercure Almaty City Center?
    Yes, an airport shuttle is available. The charge is KZT 6000 per vehicle one-way.

Recent reviews

Superb 9.2 From 50 reviews

Exceptional 10.0
Brand new hotel with excellent facilities/service
Hotel is brand new, Net was good, walking distance (15 mins) to huge mall, service was top notch...a minor downside was lack of Eng channels but its ok
gb1 night business trip
Exceptional 10.0
Wonderful hotel at the city center for reasonable price
Yuliya, gb4 night business trip
Exceptional 10.0
Loved it!
Amazing stay... I didn’t want to leave!
John, gb1 night trip
Exceptional 10.0
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
ATUL, us2 night trip
Good 6.0
Great hotel mostly except issues at check out
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
sg3 night business trip
Exceptional 10.0
GOOD
Farouk k, ie1 night romance trip
Exceptional 10.0
A Pleasant Stay in Almaty
This new hotel has a minimalist and functional design but with a nice vibe. It is on the edge of town but you can still walk (or take a quick Uber ride) to almost all of the places in the city. Not to be missed is the very nice spa on the top floor with particularly outstanding views of the city at sunrise and sunset.
Joe, us3 night trip
Exceptional 10.0
Good location and the concierge staff were very nice
hk3 night trip with friends
Exceptional 10.0
A great city center hotel with reasonable rates.
A great new hotel in the city center close to good food and shopping. Walking distance to the cathedral, Green Bazaar, Rahat Chocolate Factory, War Memorial. Travellers will like the excellent wifi in the rooms. Improvements could be done for the toilet amenities, such as provision of toothbrush, shavers, cotton butts, etc.
Kheng Hua, sg3 night business trip
Exceptional 10.0
Would stay again
Everything was great. Very comfortable room and bed. Service at the front desk and restaurant was outstanding. The front desk staff speaks excellent English and is really helpful in arranging taxis, etc. Breakfast was pricey but it was very good.
us2 night romance trip

Mercure Almaty City Center

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