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In Mountain

Photo gallery for In Mountain

Exterior
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
Terrace/patio

Overview of In Mountain

In Mountain

3.0 star property
Santa Cruz country house with spa and outdoor pool, aimed at LGBTQ guests

6.8/10 Good

24 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Microwave
The price is £47
Price available on 7/2/2023
Map
Caminho do Telegrafo, 17, Santa Cruz, Madeira, 9125-258

Room options

About this area

What's nearby

  • In Canico

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 15 min drive
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • Vista D Antonio - 9 min walk
  • La Terraca - 4 min drive
  • O Laranjinha - 6 min drive
  • Nova Onda - 6 min drive
  • Snack-Bar Neptuno - 6 min drive

About this property

In Mountain

Adjacent to a golf course, In Mountain is a great choice for a stay in Santa Cruz. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a poolside bar and a hot tub are other features. The pool and helpful staff get great marks from fellow travellers.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 3 rooms

Arriving/Leaving

  • Check-in time starts at 1:00 PM
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets stay for free
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible van parking on site
  • On-site carport

Off-site

  • Area shuttle*
  • Beach shuttle*

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Fireplace guard

What to do

  • Beach shuttle (surcharge)
  • Scooter/moped hire
  • Private winery tours
  • Beach nearby
  • Ecotours nearby

Working away

  • Co-working spaces
  • Conference space (750 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • 18 holes of golf
  • An outdoor pool
  • Art gallery on site
  • Arcade/games room
  • Full-service spa
  • Hot tub

Accessibility

  • In-room accessibility (selected rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in hallways
  • Handrails in stairwells
  • Hand-held shower heads
  • No lift (single-level property)
  • Well-lit path to entrance
  • Pool access ramp on site

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Travel cot
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Hydromassage shower head
  • Shower only
  • Hairdryer (on request)
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Mini fridge
  • Microwave
  • High chair
  • Spices

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the country house's full-service spa. Services include deep-tissue massages and massages. The spa is equipped with a spa tub. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of approximately EUR 9 for adults and EUR 6.50 for children
  • Local area shuttle and beach shuttle services are offered for an extra charge

Children & extra beds

  • Cots/infant beds are available for EUR 30.0 per stay
  • Rollaway beds are available for EUR 10.0 per day
  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pet deposit: EUR 50 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global).

Policies

<p>This property caters to LGBTQ guests.</p><p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and debit cards. Cash is not accepted.</p>
Property registration number AL238 2018

Also known as

Mountain Country House Canico
Mountain Canico
In Mountain Santa Cruz
In Mountain Country House
In Mountain Country House Santa Cruz

Frequently asked questions

Does In Mountain offer free cancellation for a full refund?
Yes, In Mountain does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at In Mountain?
As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at In Mountain on 7 Feb 2023 start from £47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at In Mountain?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at In Mountain?
Yes, there's an outdoor pool.
Are pets allowed at In Mountain?
Yes, pets stay free. A deposit of EUR 50 per stay is required. Service animals are exempt from fees.
Is parking offered on site at In Mountain?
Yes, there's free self parking.
What are the check-in and check-out times at In Mountain?
You can check in starting at 1:00 PM. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
Is there an on-site casino at In Mountain?
No, this country house doesn't have a casino, but Madeira Casino (24-min drive) is nearby.
What is there to do at In Mountain and nearby?
In Mountain has a spa and an outdoor pool, as well as an arcade and a picnic area.
Are there restaurants at or near In Mountain?
Yes, there's an on-site restaurant. Nearby restaurants include Vista D Antonio (9-min walk), La Terraca (2 mi) and Nova Onda (2.6 mi).

Reviews

6.8

Good

7.1/10

Cleanliness

7.3/10

Staff & service

5.3/10

Amenities

6.5/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Fair

Michal, 1-night trip
Verified Hotels.com guest review

2/10 Poor

It was the worst stay I have had in years. No heating in the room and the weather was not warm as usual, so I literally freezed in that room for 4days. Owner not responsive and rude. No hot water for 3 days. No wifi working due to some works on the street. they are not prepared for any kind of unexpectable situations or weather. The shower leaked every time you took a shower. the room was old and the fireplace was stinking. They advertise it as soundproof walls but you can literally hear everything, and having an old wooden door does not help as well. Awful accomodation and owner. Would never recommend someone to go there.
Marinela, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Really good for value
enjoyed the stay! Marco was really nice and helpful. Room was clean and general areas were good. Would definitely recommend and will book again.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kestutis, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Small establishment with no office/reception, Our room was OK but a few changes would make much improvement. I tried but could not make my suggestions to anyone. Shared kitchen not available during ongoing refurbishment. Cafe/restaurant very cheap for full meals. Up in the hills with excellent views. Recommend a hire car because bus service is limited.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Feel yourself local
Delicious and healthy local and Brazilian food for every taste, attentive and very helpful staff. Fantastic views... The hotel is constantly developing its territory and improving, great respect to the owners.
Serge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Secret places with excellent Portuguese cuisine
Great choice! Reasonable prices, incredibly tasty and inexpensive food, attentive and very helpful staff. Stunning views of the ocean and mountains, fresh air, birds singing, ambient music and ... complete relaxation. Walking, relaxing by the pool, patio, excellent restaurant with grill-fireplace styled as a chalet are available. As a result I stayed here much longer...
Sergei, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

Sijainti syrjässä, suihkut toimi huonosti, epäsiistiä huoneessa.
7-night trip
Verified Hotels.com guest review

6/10 Good

Align expectations before booking
There is so much potential in this place! First the really good things: Marco and the rest of the staff were great! They attended to all our needs. Cars are available for rent very easily and cheaply - just ask! The view is stunning! Unfortunately that's about it. A lot of the things listed on hotels.com wasn't there, and if we had known, we would have booked another hotel, since we didn't have a car. There restaurant was closed, and there was a very limited food supply. There was a microwave and a fridge, but we had to ask for cutlery - which, when used, we put on the balcony, because we had to rinse it in the bathroom sink and then had nowhere to put it. The bathroom had no door and a glass wall - I love my girlfriend, but sometimes you need privacy. The other toilets on the premises didn't work... Toilet paper had to be thrown in the trash, which is fine, except the trash wasn't emptied. In fact, our room wasn't cleaned once in the four days we were there. The only trash can was the tiny one in the bathroom, so we also had to come up with another solution for trash. The water from the shower ran into the living room/kitchenette and soaked the floor. And there was only one light switch, which turned on ALL the light - not great when there is no bathroom door/wall and you need to go to the bathroom at night! We did still have a pleasant stay, just make sure to align expectations before booking.
Nikolai, 4-night trip
Verified Hotels.com guest review