The property manager, Agust, went above and beyond. We arrived in Iceland at 5:00 AM and then at hotel approximately 6:30 AM for checkin. I failed to properly use the door bell system to alert him as I now realize (#01) is three key strokes, not simply push the "1" key. Though by pressing "1" illuminated a Green light, which made us think we had successfully signaled him, but this was not the case. After standing outside for a few minutes, we called Hotel.com 800# for customer service. Within a minute or so, CS rep called Agust, to alert him that we were at the door. We must commend both CS rep and Agust for the patience and courtesy they demonstrated at this early hour.
Additionally, I left a pill box behind with a week worth of prescription medication. I hadn't missed it yet, as we were still in week one of our trip. Agust contacted me through Hotel.com. At that time we were on a tour out in the countryside but would be returning to Reykjavik a day later to pick up pill box. Had he not found the box and contacted me, I would not have known where or when I lost it, or where to begin to find or replace them. His courtesy and professionalism saved our trip! Many thanks!