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All properties in Franklin, Tennessee, United States of America
1 room, 2 adults

Hilton Franklin Cool Springs

4-star4 stars
601 Corporate Centre Drive, Franklin, TN, 37067, United States of America

4-star hotel with restaurant, near CoolSprings Galleria
  • Free WiFi in the lobby and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 144 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • I called the hotel at 7 AM to ask if I could possibly check in at 2 PM instead of 3.…Sep 15, 2019
  • The hotel seemed understaffed. It always felt like there was no one there when you…May 13, 2019

Hilton Franklin Cool Springs

from £104
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Room, 1 King Bed, Corner
  • Room, 1 King Bed, Executive Level
  • Suite, 1 Bedroom
  • Room, 1 King Bed, Accessible, Executive Level (Hearing)
  • Room, 1 King Bed, Corner (Hearing)
  • Room, 1 King Bed, Accessible, Bathtub
  • Suite, 1 Bedroom, Accessible (Roll-In Shower)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Suite, 1 Bedroom, Accessible (Hearing)
  • Room, 2 Queen Beds, Accessible, Bathtub
  • Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)
  • Room, 2 Queen Beds, Accessible (Hearing)
  • Room, 1 King Bed, Accessible, Executive Level (Bathtub)

What’s around Hilton Franklin Cool Springs

Landmarks

  • CoolSprings Galleria (35-minute walk)
  • Aspen Grove Park (30-minute walk)
  • Goofballs Family Fun Center - 3.8 mi / 6.1 km
  • The Factory - 3.9 mi / 6.3 km
  • Boiler Room Theatre - 3.9 mi / 6.3 km
  • Fort Granger Park - 4.3 mi / 6.9 km
  • Crockett Park - 4.3 mi / 6.9 km
  • Brentwood Library - 4.6 mi / 7.5 km

Getting around

  • Nashville, TN (BNA-Nashville Intl.) 22-min drive
  • Smyrna, TN (MQY) 38-min drive
  • Nashville Riverfront Station 20-min drive
  • Nashville Donelson Station 22-min drive

At a glance

Key facts

Hotel size

  • This hotel has 244 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
  • Express check-in

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Pool umbrellas
Working away
  • 24-hour business centre
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 4576
  • Conference space size (meters) - 425
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Free local calls
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

HARTH – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Hilton Franklin Cool Springs’s small print

Also known as

  • Hilton Franklin Cool Springs Hotel
  • Hilton Franklin Cool Springs Franklin
  • Hilton Franklin Cool Springs Hotel Franklin
  • Hilton Franklin/Cool Springs TN
  • Hilton Franklin Cool Springs Hotel
  • Hilton Franklin Cool Springs Franklin
  • Hilton Franklin Cool Springs Hotel Franklin

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM
  • Guests can rest easy knowing that there's carbon monoxide detector and a smoke detector on site.

    Optional extras

    Breakfast costs between USD 10.00 and USD 17.00 for adults, and USD 8.00 and USD 12.00 for children (approximately)

    WiFi is available in guestrooms for USD 9.95 per day (rates may vary)

    Wired Internet access is available in guestrooms for USD 9.95 (rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

    Exceptional 9.4 From 311 reviews

    Poor 2.0
    I called the hotel at 7 AM to ask if I could possibly check in at 2 PM instead of 3. They said sure, no problem. I traveled 4 1/2 hours to the hotel. They had no rooms available and told me to come back at 3. When I came back at three they still had no rooms available even though that was supposed to be the normal check in time. When I threatened to go stay someplace else a room “magically” became available. I ordered some coffee from room service and it never showed up. The bald guy at the front desk was very rude and tried to charge me $27 for 2 cups of coffee that I never received. This was one of the worst hotel experiences I’ve ever had. Don’t waste your money on this place!!!
    us1 night trip
    Fair 4.0
    Underwhelmed and left wanting
    The hotel seemed understaffed. It always felt like there was no one there when you needed them when you found someone to assist you they were very nice and helpful. To order room service coffee took forever. I called the front desk for coffee but that took 2 calls and 50 min after the second call. Two days the room service line never picked up the phone. One day our room was never served. After being out for 11 hours our room was just as we left it. The pillows on the bed need to be replaced they are old and smell. At the end of our 4 days there all we received was a front desk "I'm sorry" at check out. Not one effort to make it right or encourage a return visit.
    Nancy, usFamily trip
    Good 6.0
    Beautiful hotel minor issues
    Ok where should I begin... the hotel is BEAUTIFUL! I loved it! My only only problem was when I got their they charged me a additional 150 dollars for any damages that may occur. Which is understandable. The thing is I called days before my arrival just to make sure everything is set. I asked about any charges that I should be aware of and they stated their were none and I was all set to go! If any charges are do please let ppl know because that was a huge inconvenience esp traveling so far.... also when requesting things they were extremely slow. Like hours slow. Lastly we request a late checkout. Hours before we are due to leave someone cane knocking on the side asking us are we checking out. I said yes we requested a late check out. She asked did we run it by the front desk which of course I did hours before!
    Aja, us3 night trip
    Very good 8.0
    Vacation In Tenessee
    We booked 2 rooms for 3 nights using hotels.com. We arrived past midnight and checkin took us few minutes because their system marked us no show. The hotel is new and only opened few weeks ago. The location is situated in a business district and can locate easily as it’s visible from the expressway. It is also near the shopping complex and restaurants in Cool Springs Franklin area. Downtown Nashville is 20mins away drive so it was a good alternative if you dont want to book hotels in downtown. We encountered a minor glitch in their system and hotels.com booking as I used the feature to add another person’s name of the 2nd room and didn’t feed the booking automatically that we already prepaid for the 2nd room. The supervisor is nice to take care and call hotels.com to resolve the issue. Overall, its a very nice hotel.
    us3 night trip with friends
    Very good 8.0
    Some service inconsistencies but nice hotel
    Property is very nice and fairly new. Bed was absolutely amazing! Best sleep ever. There were some bumps along the way with inconsistent service. They did not make-up our room one day and it was a challenge to get someone from the front desk to answer the phone. WiFi was horrible. I had to go outside the hotel to a restaurant to access WiFi so I could work. Bar and bartender were great. I only had breakfast and it wasn't what I expected. Everyone at the hotel is very friendly and they genuinely want to help but I'm not sure if they really knew how to make things right when things went astray. Overall, nice hotel.
    John, usFamily trip

    Hilton Franklin Cool Springs

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