Guests
All properties in Costa Mujeres, Quintana Roo, Mexico

Riu Palace Costa Mujeres-All Inclusive

Costa Mujeres beachfront property with free water park, spa

  • Free buffet breakfast, free WiFi and free parking

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  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
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Blvd. Costa Mujeres, Costa Mujeres, 77400, QROO, Mexico
8.8.Fabulous.
  • hotel muy padre. falta atencion a los detalles.

    Jul 21, 2021

  • The property decor and cleanliness was excellent

    Jun 23, 2021

See all 736 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Dining options
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 670 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • 5 outdoor pools

Feel at home

  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area

What’s around

  • On the beach
  • Mujeres Beach - 44-minute walk
  • Playa Mujeres Golf Club - 3.2 mi / 5.2 km
  • Punta Sam Beach - 5.3 mi / 8.5 km
  • Punta Sam Ferry Terminal - 5.6 mi / 9 km
  • El Meco Archaeological Site - 7.1 mi / 11.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite, Garden View (B)
  • Junior Suite, Garden View (L)
  • Junior Suite, Garden View (U)
  • Junior Suite, Oceanfront (E)
  • Junior Suite, Oceanfront (U)
  • Junior Suite, Ocean View (B)
  • Junior Suite, Ocean View (E)
  • Junior Suite, Ocean View (L)
  • Junior Suite, Sea View (M)
  • Junior Suite, Ocean View (U)
  • Junior Suite, Partial Ocean View (B)
  • Junior Suite, Partial Ocean View (E)
  • Junior Suite, Partial Ocean View (L)
  • Junior Suite, Partial Ocean View (M)
  • Junior Suite, Partial Ocean View (U)
  • Junior Suite, Ocean View (Large, B)
  • Junior Suite, Ocean View (Grande, L)
  • Junior Suite, Ocean View (Grande, M)
  • Junior Suite, Ocean View (Large, U)
  • Suite, Oceanfront (L)
  • Suite, Oceanfront (U)
  • Junior Suite (Swim-Out, B)
  • Junior Suite (Swim-Out, L)
  • Junior Suite (Swim-Out, M)
  • Junior Suite (Swim-Out, U)
  • Junior Suite, Garden View (B2C-US)
  • Junior Suite, Partial Ocean View (B2C-US)
  • Junior Suite (B2C-US)
  • Junior Suite (Swin Ot, Adults Only B2C)
  • Junior Suite, Oceanfront (B2C-US)
  • Junior Suite (B2C-US)
  • Suite, Oceanfront (B2C-US)
  • Junior Suite, Accessible (B2C-US)
  • Junior Suite (M)
  • Junior Suite, Garden View (E)
  • Junior Suite, Partial Ocean View (B2C CAN)
  • Junior Suite, Ocean View (B2C CAN)
  • Suite, Oceanfront (B2C CAN)
  • Junior Suite, Accessible, Garden View (B2C CAN)
  • Junior Suite (Swim Out, Adults Only (B2C CAN)

What’s around

Landmarks

  • On the beach
  • Mujeres Beach - 44-minute walk
  • Playa Mujeres Golf Club - 3.2 mi / 5.2 km
  • Punta Sam Beach - 5.3 mi / 8.5 km
  • Punta Sam Ferry Terminal - 5.6 mi / 9 km
  • El Meco Archaeological Site - 7.1 mi / 11.4 km
  • Cancún Underwater Museum (Cancún) - 7.2 mi / 11.6 km
  • El Niño Beach - 8.3 mi / 13.4 km
  • Gran Puerto Pier - 8.9 mi / 14.3 km
  • Ultramar Ferry Puerto Juárez - 9.1 mi / 14.7 km
  • Garrafon Natural Reef Park - 9.8 mi / 15.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 37-min drive
map
See on map
Blvd. Costa Mujeres, Costa Mujeres, 77400, QROO, Mexico

At a glance

Size

  • 670 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-11:30 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 5
  • Waterslide
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Waterskiing on site
  • Free water park access
  • Beach towels
  • Pool sunloungers
  • Pool umbrellas

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkelling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Water fitness

Not included
  • Motorised water sports
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

Dining

Spaces – This buffet restaurant specialises in international cuisine.

Zarape – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

Japan – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Roma – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Steam room
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Waterskiing on site
  • Free water park access

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or checkout:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
  • Riu Palace Costa Mujeres All Inclusive
  • Riu Costa Mujeres Inclusive
  • Riu Palace Costa Mujeres-All Inclusive All-inclusive property
  • Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
  • Riu Palace Costa Mujeres-All Inclusive All-inclusive property
  • Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
  • Riu Palace Costa Mujeres-All Inclusive All-inclusive property
  • All-inclusive property Riu Palace Costa Mujeres-All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Riu Palace Costa Mujeres-All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 5 outdoor pools.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 4:00 PM - 11:30 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
  • Yes, there are 6 on-site restaurants, featuring international cuisine.
  • No, this property doesn't have a casino, but PlayCity Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.
  • Have fun with on-site activities such as kayaking, waterskiing and snorkelling. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Riu Palace Costa Mujeres-All Inclusive also has 2 swim-up bars, 2 poolside bars and a 24-hour health club, as well as spa services, a garden and access to a nearby outdoor pool.
8.8.Fabulous.
  • 10.0.Exceptional

    The hotel was beyond my expectations. It was extremely clean, staffs went above and beyond to make sure that we were enjoying our stay. Food was amazing. The drinks could be better tho. After, that everything was GREAT.

    3 night romance trip, Jun 21, 2021

    Verified Expedia guest review

  • 4.0.Fair

    I rarely write reviews but I was pretty disappointed. Apparently Mexico was orange tier, there was absolutely nothing to do after the night show ended as everything shut down around 1030 or 11pm. Wasnt many poolside activities like I’ve had at other resorts. Almost no music by poolside bars, travelers had to bring their own. Scammers would charge up to $100 for the 30min taxi drive into Cancun. I tipped bartenders and waiters VERY well and it didn’t improve the sub-par service.

    6 night trip, Jun 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean, staff is friendly, professional and efficient.

    6 night trip with friends, Jun 19, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Great service.

    The Junior, 7 night family trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My family and I traveled to Riu Costa Mujeres in June and loved it. Here’s a quick run down of my pros and cons. Pros: - Food was great. Lots of variation and mostly everything was tasty. Buffet and specialty restaurants do not require a reservation or fancier clothes - Lounge is open 24 hours and serves food! - Pools were clean and not overly crowded however it was sometimes difficult to find 5 empty pool chairs for our family - Staff was genuinely friendly and was always available when we needed something - No timeshare shenanigans - Minimal seaweed; traveled late June 2021 - Practices covid safety. All patrons entering dining area must wear a mask unless siting at dining table; hand sanitizer is everywhere - Drinks allowed in pool and can be ordered while in pool - Internet was free and super fast almost everywhere, except beach Cons: - Pillows are flat and not plentiful. For our king bed, we only received 3 semi flat pillows - No blanket; beds are equipped with fitted sheet and flat sheet only. There is a blanket stored in room, but it’s fleece and looks disgustingly used - Not enough towels, each room is only equipped with two bath towels, one of our rooms had 3 people. We would have to call housekeeping often to request additional towels - No currency exchange at hotel which sucks for staff caused I was never able to tip them. ATM machine is available but the fees are high to withdraw $ - Shows were Ok, we liked 1 out of 4.

    6 night trip with friends, Jun 18, 2021

    Verified Expedia guest review

  • 6.0.Good

    The employees were all excellent. They were so friendly and accommodating. Because of covid there was no in room liquor dispensers or room service but if you asked for a bottle of liquor or beer they would bring you some. We stayed in a swim out room which was really nice. My main complaint was the location and the food. Hotel is out in middle of nowhere so had to take taxi if wanted to see something other than hotel. And the food was terrible. We tried all the restaurants and buffets they had to offer and they all sucked.

    5 night romance trip, Jun 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was great

    4 night family trip, Jun 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff were so pleasant and I like that. They are so welcoming tutu out the day. Never pass by you without saying hello I will definitely go back and bring more people with me.

    3 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 8.0.Very good

    This resort is daily new! Staff and service is like no other! Buffet items absolutely delicious. Staff cleans resort around the clock. Kid friendly! Downside, bar drinks are expectedly watered down.

    7 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This all-inclusive resort was superb. There was a great selection of food options from a traditional buffet style to a selection of several restaurants. The drinks were awesome, all top-shelf alcohol and a good beer selection. The rooms were clean and beautiful, with a free mini-fridge kept stocked with Pepsi, bottled waters, and beer. The staff were attentive, friendly, and safe (everyone wore their masks properly). It is only 45m from the Cancun airport, and still decently close enough to all excursions like Chichen Itza, Tulum, and more. You have access to the beach, and several pools (some with swim-up bars). If you forget your bug-spray (which you DEFINITELY need on excursions) or run out of sunscreen, they have a gift-shop on the property that sells it all. It was our first time coming to Riu Palace and it won’t be our last!

    5 night romance trip, Jun 16, 2021

    Verified Expedia guest review

See all 736 reviews