4/10 Fair
25 Oct 2022
Royal Goat is a Royal Pain
This hotel looked OK in the pictures, but reality was something different. The hotel has 'history', but that's all. I don't think it's been updated since the 1950's. On top of that, we booked months in advance - but when we arrived they said we hadn't paid and had to pay again. We have since confirmed payment, but I have been trying (unsuccessfully) for months to get a refund of the duplicate payment. Beddgelert is a nice place and I would have recommended their sister property Saracens Head instead - except that they have also been stone-walling us on our attemp to get a refund. At this point, I would recommend avoiding both properties to be safe. A real low spot in an otherwise wonderful trip to Wales.
Richard
Richard, 2-night trip
Verified Hotels.com guest review