The flat itself was nice and centrally-located, but the parking was a disaster. We followed instructions to park in the Q Park parking structure, which we were told would cost £9 for each 24-hour period. The discount coupon left by Castle Collection did not work, so we when went to collect our car on the 3rd day (to go out on a day trip), we were charged £38.50 for less than 48-hours of parking.
I contacted Castle Collection, but heard nothing back. I had already asked to be supplied more than one parking coupon, as we were had a day trip planned, but they never responded to that message either. When we left to go home another 2 days later, we were charged an additional £37.50 for parking.
Both my father and I contacted Castle Collection again after the trip ended, but got no response. I also contacted Expedia, but with no result.
The flat is large, clean and very comfortable, but it also lacked basic essentials, including hand soap in the bathroom, Kitchen roll and oven mitts - I nearly burned my hands taking food out of the oven!
The washing machine is incredibly noisy and does not dry well, and the shower is very slippery; my 70-year-old father nearly fell several times.
They also double-charged me, and I had to wait for the second charge to be taken off my card.
Could have been a perfect stay if a few small details were seen to, or even if communication had been better!