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Hotel Secreto

Photo gallery for Hotel Secreto

Outdoor pool
On the beach
Outdoor pool
Superior- Ground Floor King | Terrace/patio
Standard room (No Ocean View/Balcony) | Premium bedding, in-room safe, individually furnished, desk

Overview of Hotel Secreto

Hotel Secreto

4.0 star property
Upmarket beachfront hotel with outdoor pool, near Norte Beach

9.6/10 Exceptional

219 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is £202
Price available on 12/12/2022
Map
Sección Lote 11, Isla Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • Outdoor pool
  • Fitness centre
  • Spa services
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Lift
  • Premium bedding
  • Dressing gowns

Room options

About this area

What's nearby

  • On the beach
  • Norte Beach - 4 min walk
  • Ultramar Ferry Puerto Juárez - 96 min drive
  • Cancun Mall - 99 min drive
  • Puerto Cancun Marina Town Center - 101 min drive
  • Plaza Las Americas - 103 min drive
  • Turtle Beach - 107 min drive
  • Langosta Beach - 109 min drive
  • Tortuga Beach - 111 min drive
  • Cancun Convention Center - 117 min drive
  • Forum Beach - 117 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 130 min drive

Restaurants

  • North Garden - 3 min walk
  • Loncheria Alexia y Geovanny - 4 min walk
  • Fredy - 4 min walk
  • Qubano - 5 min walk
  • Angelo - 5 min walk

About this property

Hotel Secreto

Hotel Secreto puts you 0.2 mi (0.3 km) from Norte Beach. Guests can take a dip in the outdoor pool and indulge in massages. The helpful staff and location get great marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Spa services

Accessibility

  • Lift

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Refundable deposits

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Secreto Isla Mujeres
Secreto Isla Mujeres
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres
Hotel Secreto Hotel
Hotel Secreto Isla Mujeres
Hotel Secreto Hotel Isla Mujeres

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Secreto?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Hotel Secreto?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Secreto on 12 Dec 2022 start from £202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Hotel Secreto?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Secreto?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Secreto?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Secreto?
You can check in from 3 PM - 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel Secreto?
No, this hotel doesn't have a casino, but PlayCity Casino (8.5 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
What is there to do at Hotel Secreto and nearby?
Hotel Secreto has an outdoor pool and a fitness centre, as well as spa services.
Are there restaurants at or near Hotel Secreto?
Yes. Nearby restaurants include Loncheria Alexia y Geovanny (4-min walk), Fredy (4-min walk) and Qubano (5-min walk).
What's the area around Hotel Secreto like?
Hotel Secreto is a short 4-minute walk from Norte Beach and 4 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers love the hotel's prime location.

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.8/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Steven, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very helpful and friendly! Hotel was very clean and comfortable!
Gregory Kirk, 4-night family trip
Verified Travelocity guest review

10/10 Exceptional

We loved Hotel Secreto and would stay there again! Scott and Claudia were fabulous! A clarification: another reviewer said Scott (owner) likes anything with the Union Jack flag. This is NOT true. The reviewer was attempting to make a joke. (He failed.) Anyway, this hotel is a gem....great staff, environment is quiet and relaxing. So soothing to sit on the balcony and listen to the waves crash! Claudia arranged for us to rent a golf cart and it was a blast. (Much love to Claudia.) I hope to stay there again one day.
Cheryl L, 3-night trip with friends
Verified Travelocity guest review

10/10 Exceptional

Lidiya, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The staff was super friendly and so helpful. We enjoyed chatting with them and they seemed to genuinely care about us having a good time. Thank you all!
Kalee, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel with a wonderful staff and very relaxing atmosphere. I will definitely be going back.
Lisa, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay!
A great location for night life and close to downtown shopping. The pool is great and overlooks the ocean. The beach at the hotel is not a great beach to swim at for it is very rough. You are still only a couple blocks away from wonderful beaches with smoother waters. Just a quick ride if you have a golf cart! Overall, I loved this hotel and the people were very friendly and accommodating.
Angie, 6-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Heather, 1-night trip
Verified Expedia guest review

10/10 Exceptional

An amazing property. Great staff and location. Very clean with wonderful views.
Ian, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous quiet place
We loved it at Secreto. We had an ocean-facing room on the second floor and it was lovely. Huge room and the view from the balcony was gorgeous.
Sunrise
These birds loved the pool.
Christine, 7-night trip
Verified Hotels.com guest review