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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Cancun All Inclusive

4-star4 stars
Great for familiesThis property has good facilities for families.
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Upmarket beachfront property with spa, near Forum Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect™ Rewards nights here
  • We stayed for 3 nights . From checked in through bars and restaurants we expired bad…Jan 5, 2019
  • Great location, good views. Dont bother with the all inclusive option as the food is…Nov 5, 2018

Krystal Cancun All Inclusive

from £162
  • Standard Double Room, 2 Double Beds, City View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Luxury Double Room, 2 Double Beds, Balcony, Ocean View
  • Luxury Double Room, 1 King Bed, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Sea View
  • Club Krystal Ocean View
  • Club Krystal Ocean View King
  • Standard Room, 1 King Bed, City View

What’s around Krystal Cancun All Inclusive


  • In Zona Hotelera
  • Tortuga Beach (39-minute walk)
  • La Isla Shopping Mall (42-minute walk)
  • Cancun Interactive Aquarium (43-minute walk)
  • Forum Beach (1-minute walk)
  • Caracol Beach (2-minute walk)
  • Cancun Convention Center (3-minute walk)
  • Delphinus Dreams (4-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 29-min drive

At a glance

Key facts


  • 200 rooms

Check-in and check-out

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • 3 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Kayaking nearby
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Business centre
  • Number of meeting rooms - 5
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Lift
  • ATM/banking
  • Garden
  • Television in common areas
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Harmony has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.


Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves lunch and dinner. A children's menu is available.

Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Krystal Cancun All Inclusive’s small print

Also known as

  • Krystal Cancun All Inclusive Cancun
  • Krystal Cancun All Inclusive All-inclusive property
  • Krystal Cancun All Inclusive All-inclusive property Cancun
  • Krystal Cancun All Inclusive Cancun
  • Krystal Cancun All Inclusive All-inclusive property
  • Krystal Cancun All Inclusive All-inclusive property Cancun


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.2 From 184 reviews

Poor 2.0
2 days we did not have water and when it came back it was only cold water... The list of the bed things is to long so I'll not write everything...
ofir, il3 night family trip
Fair 4.0
Extra charges at check out
Good location. Hotel could use some updates. Only 1/2 elevators worked, ATM inside hotel not working, atm out side hotel charged me 70$ to pull money. Could use some paint here and there, pool had some tiles missing but over not bad and I would return if we did not have such a bad experience at check out. At check out they had a sign saying they required a 25$/night government tax to be paid. We gave them a hard time for springing this charge on us, we paid for a couple room beverages we used during our stay at check out and I thought we were through. As we walked out with our bags we were asked for a check out slip. I was pretty worked up over a surprise charge that sounds like a scam and told the guy I have already paid and we are headed to the airport to catch our plane. As we keep walking the bag guy grabbed wifes bag and her arm saying no you can’t leave leave. I saw red told him to get his hands off her, and when he backed off I marched back up to the counter waited in line for 3 minutes that felt like an hr asked the check out lady for this slip and she directed me to another manager we explained what just happened he signaled the bag men we were ok to leave and we were off. Think many people would have handled that differently. This slip I’m sure was to collect the extra money and be sure the hotel gets an opportunity to sell you on their own overpriced taxi ride back to the airport.
Chris, us4 night trip
Very good 8.0
Lindo lugar con excelente playa
Lindo lugar, muy buen ubicado cerca de todo con una playa increíble, necesitas actualizar algunas áreas del hotel y el personal no tan proactivo, además necesitan standarizar las bebidas, ejemplo cada bar prepara el mismo trago con licores distintos.
Serafin, us5 night family trip
Good 6.0
They need better customer service
I will start with the good things about the hotel: The service in the restaurants was really good, especially the waiter named Venustiano, he gave us great service. The food was excellent, there was a great variety of food in the buffet and gourmet restaurants, especially in the restaurant "Hacienda el Mortero", an excellent Mexican gourmet restaurant with delicious dishes. The bad things about the hotel: Front desk employees did not give precise information about logistics and schedules of the hotel, the hotel needs to train its employees, every time we asked a question everyone said something different. There were 2 elevators, one of them did not work, the whole week was out of service, they never repaired it. The bath towels were very rough. Our bathroom ran out of water many times. The building and facilities are very old. I hope this review is helpful
Jose Rodrigo, us3 night romance trip

Krystal Cancun All Inclusive

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