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Oakwood Hotel & Residence Surabaya

Suburban hotel with indoor pool, near Galaxy Mall

  • Free WiFi and free parking
From
£44

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  • Oakwood Hotel & Residence Surabaya
  • Oakwood Hotel & Residence Surabaya
  • Pool
  • In-Room Dining
  • Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya. Image 1 of 51.
1 / 51Oakwood Hotel & Residence Surabaya
9.2.Superb.
  • New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice…

    Jan 5, 2020

  • Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy…

    Sep 30, 2019

See all 8 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 144 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness centre
  • 4 meeting rooms

For families

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Galaxy Mall - 9-minute walk
  • Airlangga University - 20-minute walk
  • Sepuluh November Institute of Technology - 22-minute walk
  • Rumah Sakit Umum Daerah Dr. Soetomo - 2.3 mi / 3.8 km
  • Submarine Monument (Monumen Kapal Selam) - 3.1 mi / 5 km
  • Grand City Surabaya - 3.8 mi / 6.2 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

  • Premier Room, 1 Bedroom
  • Room, 2 Bedrooms
  • Deluxe Studio, 1 King Bed
  • Deluxe Studio, 2 Single Beds
  • Superior Twin Room
  • Superior Room, 1 King Bed
  • Executive Room, 1 Bedroom

Location

  • Galaxy Mall - 9-minute walk
  • Airlangga University - 20-minute walk
  • Sepuluh November Institute of Technology - 22-minute walk

What’s around

Landmarks

  • Galaxy Mall - 9-minute walk
  • Airlangga University - 20-minute walk
  • Sepuluh November Institute of Technology - 22-minute walk
  • Rumah Sakit Umum Daerah Dr. Soetomo - 2.3 mi / 3.8 km
  • Submarine Monument (Monumen Kapal Selam) - 3.1 mi / 5 km
  • Grand City Surabaya - 3.8 mi / 6.2 km
  • Surabaya Plaza Shopping Mall - 3.9 mi / 6.2 km
  • Tunjungan Plaza - 4.4 mi / 7.1 km
  • Surabaya Town Square - 5 mi / 8.1 km
  • Surabaya Zoo - 5.3 mi / 8.5 km
  • Royal Plaza Surabaya - 6.6 mi / 10.6 km

Getting around

  • Surabaya (SUB-Juanda) 16-min drive
  • Surabaya Pasar Turi Station 10-min drive
  • Surabaya Gubeng Station 20-min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 30 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Pool sunloungers
  • Fitness facilities

Working away

  • Number of meeting rooms - 4
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Lift
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Indonesian
  • Japanese
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch Smart televisions
  • Premium TV channels
  • Tablet computer
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Spice – This restaurant serves breakfast, lunch and dinner.

Deckside – On-site café. Open daily.

Small print

Also known as

  • Oakwood & Surabaya Surabaya
  • Oakwood Hotel Residence Surabaya
  • Oakwood Hotel & Residence Surabaya Hotel
  • Oakwood Hotel & Residence Surabaya Surabaya
  • Oakwood Hotel & Residence Surabaya Hotel Surabaya
  • Oakwood Hotel Residence Surabaya
  • Oakwood Hotel & Residence Surabaya Hotel
  • Oakwood Hotel & Residence Surabaya Surabaya
  • Oakwood Hotel & Residence Surabaya Hotel Surabaya
  • Oakwood & Surabaya Surabaya

Optional extras

Rollaway beds are available for IDR 350000.0 per night

Airport shuttle service is offered for an extra charge of IDR 500000 per vehicle (one-way)

Airport shuttle for children between the ages of 4 and 12 costs IDR 500000 (one-way)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 6 AM to 9 PM.

Parking height restrictions apply.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Oakwood Hotel & Residence Surabaya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking. Parking spaces may be limited.

  • Yes, there's an indoor pool. Guests have pool access from 6 AM to 9 PM.

  • Sorry, pets aren't allowed.

  • You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.

  • Yes, there's an on-site restaurant, Spice. Nearby restaurants include Holycow (5-min walk), Common Grounds (7-min walk) and Din Tai Fung (8-min walk).

  • Yes, an airport shuttle is available. The charge is IDR 500000 per vehicle one-way.

  • Oakwood Hotel & Residence Surabaya has an indoor pool and a fitness centre.
9.2.Superb.
  • 10.0.Exceptional

    Excellent hospitality

    Sawitri, 1 night trip, Mar 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Puas Selama Menginap Di Oakwood

    Kamar Bagus . Layanan Bagus . Bersih . Kamar Besar .

    Greggy, 2 night business trip, Jan 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Suhadi Wido, 6 night business trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Kim, 3 night business trip, Mar 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    5 night trip, Dec 8, 2019

    Verified Expedia guest review

  • 6.0.Good

    1 night trip, Oct 18, 2019

    Verified Expedia guest review

See all 8 reviews