Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Photo gallery for Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, free pool cabanas, pool umbrellas

Overview of Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

4.5 star property
Upmarket beachfront property with free water park, near Mujeres Beach

7.8/10 Good

37 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 2 poolside bars and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 8 outdoor tennis courts
  • Fitness centre
  • Sauna
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mujeres Beach - 1 min walk
  • Playa Mujeres Golf Club - 12 min drive
  • Punta Sam Ferry Terminal - 7 min drive
  • El Meco Archaeological Site - 10 min drive
  • Cancún Underwater Museum (Cancún) - 10 min drive
  • Gran Puerto Pier - 14 min drive
  • Ultramar Ferry Puerto Juárez - 26 min drive
  • Garrafon Natural Reef Park - 92 min drive
  • Terminal Marítima Isla Mujeres - 95 min drive
  • Costa Occidental de Isla Mujeres National Park - 101 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

About this property

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

At Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and volleyball, plus you'll be 0.1 mi (0.1 km) from Mujeres Beach. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 8 restaurants, and the 2 beach bars are great places to grab a cold drink. Other highlights at this luxurious property include 2 poolside bars, a free kid's club and a fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 12 meeting rooms
  • Conference centre (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 1 building/tower
  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • 8 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Grab bar near toilet
  • Accessible bath
  • Well-lit path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Memory-foam mattress
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Private indoor hot tub
  • Furnished balcony/patio
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Spa

Zentropia SPA has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Beautiful property, top notch service. Entertainment team was fantastic.
Amanda, 4-night family trip
Verified Expedia guest review

4/10 Fair

6-night trip
Verified Expedia guest review

8/10 Very good

From entertainment- Samir and Elle did a fabulous job keeping us busy. Shows in the evening are top notch. Food was also good but due to Covid they did have to make many adjustments. The spa was fabulous and our stay included hydrotherapy for free so TAKE advantage of it! Room are very clean and modern. Large resort with a lot to do. Kids clue was incredible! Wendy and Becky are very nice and always keep the kids busy. So much to do here and I’ll definitely be back.
Levin, 6-night family trip
Verified Expedia guest review

2/10 Poor

8-night trip
Verified Orbitz guest review

6/10 Good

First of all the staff at the front desk was not friendly at all, so that was our first impression, we had paid for the family selection loft suite king bed, which is the most expensive option. when we got there, we went to the suite and it turns out to be 2 queen beds, there was staining on the floor, the mini fridge had rust and it did not look safe, I made a huge deal and had a manager come out, they switched us the next day to a better room with king bed, also to get an ocean front, its $50 a night extra...the food was not the best, they have 1 buffet open for breakfast, one buffet open for lunch and they serve the same exact food everyday, and for dinner they had only 4 restaurants open and every night you had to make a reservation between 2 restaurants cause they open 2 restaurants at a time and the next day they open the other 2 and so on. We only liked the japanese restaurant So we had a tough time with the food on the nights it wasnt open. Also if youre not in family selection, you pay $10 per for every room service. The pools are very nice and the overall look of the resort is very appealing
MinaT, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

4/10 Fair

This hotel will use 2 hours of your time/vacation to talk you into a membership "timeshare". The staff is trained to beg you to listen and walk some of the hotel rooms to convince you spend a hefty amount of money on their timeshare packages. The staff is super friendly and nice but I surely didn't appreciate the 2 hours my family lost listening to a couple of men trying to sell my husband and I a timeshare package.
Raquel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Love attention to detail from our concierge services ; Fernanda and all the friendly staffs - raffi, oscar...etc
Cyril, 12-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful property and outstanding amenities! Nothing is perfect but this was as near perfect as it could be. Lovely room. Awesome pools. Best and most consistently excellent customer service we have ever experienced, from golf cart drivers to family host, restaurant workers, bell hops..every one was accommodating, kind, and all seem to truly love there jobs
5-night romance trip
Verified Travelocity guest review