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Room options

View all photos for Deluxe Room (Family)

In-room safe, desk, free WiFi, bed sheets

Deluxe Room (Family)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, free WiFi, bed sheets

Deluxe Room (Family)

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room (Superior Twin)

Deluxe Room (Superior Twin) | In-room safe, desk, free WiFi, bed sheets

Deluxe Room (Superior Twin)

  • 31 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Terrace (Superior King)

Deluxe Room, Terrace (Superior King) | In-room safe, desk, free WiFi, bed sheets

Deluxe Room, Terrace (Superior King)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite, Terrace

Presidential Suite, Terrace | In-room safe, desk, free WiFi, bed sheets

Presidential Suite, Terrace

  • 100 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | In-room safe, desk, free WiFi, bed sheets

Junior Suite, Terrace

  • 37 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, City View (King)

In-room safe, desk, free WiFi, bed sheets

Deluxe Room, City View (King)

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Terrace (King)

Deluxe Room, Terrace (King) | In-room safe, desk, free WiFi, bed sheets

Deluxe Room, Terrace (King)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superior King)

View from room

Deluxe Room (Superior King)

  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (King)

Deluxe Room (King) | In-room safe, desk, free WiFi, bed sheets

Deluxe Room (King)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Twin)

Deluxe Room (Twin) | In-room safe, desk, free WiFi, bed sheets

Deluxe Room (Twin)

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, City View (Superior King)

In-room safe, desk, free WiFi, bed sheets

Deluxe Room, City View (Superior King)

  • 20 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

At a glance

Hotel size

  • 583 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • Electric vehicle charging point on site
  • Off-site parking within 0.9 mi (EUR 32.5 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre
  • 10 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1948
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • Seasonal outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Reviews

9.2

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent hotel, all the staff were very pleasant and helpful
Susan, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Great Hotel, mediocre bar.
We had an excellent stay at the Riu. We were unexpectedly upgraded to a junior suite with a beautiful view. The big draw here is the rooftop bar and honestly, we didn’t love it. Super crowded, overpriced drinks, and snobby waitstaff. There are so many wonderful places to have drinks in Madrid, I certainly wouldn’t waste your time at the rooftop bar. As for the rest of the hotel, it was great. FYI- for future travelers parking garage is at the back entrance of the hotel.
View from our room
Holly, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Everything was great EXCEPT there was not any hot water and we both ended up taking very cool showers. May be a common problem with such a large facility but everything else was superb! :-)
Amy, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ronald, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Hotel is on excellent location, clean, with excellent breakfast (with the best organization with two entrances). Rooms are clean, spacious. Everything is excellent!
Aleksandar, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Lucio Orestes, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Excellent location, nice rooftop bar. Breakfast was excellent
Hani, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

George, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best place to stay in Madrid
Best place to stay in Madrid, everything was great. Staff were wonderful. The breakfast buffet is unbelievable 😋
Alan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joanne, 2-night family trip
Verified Hotels.com guest review