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Hotel Riu Plaza España

4-star hotel with 2 bars/lounges, near Gran Via Street

  • Free WiFi
From
£93

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  • Outdoor Pool
  • Outdoor Pool
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C/ Gran Via, 84, Madrid, 28013, Spain
9.0.Superb.
  • We had a super stay here (Family of 4). The room was decent sized and comfortable. The…

    Jul 21, 2021

  • Stay was fabulous. Check out was super quick

    Jul 20, 2021

See all 1,258 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Walkable
Convenient
Dining options
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 583 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Rooftop terrace
  • Seasonal outdoor pool
  • 24-hour fitness centre

For families

  • Fridge
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Madrid Centro
  • Gran Via Street - 2-minute walk
  • Royal Palace of Madrid - 10-minute walk
  • Madrid Rio - 14-minute walk
  • Principe Pio - 14-minute walk
  • Puerta del Sol - 14-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room (King)
  • Deluxe Room (Twin)
  • Deluxe Room, Terrace (King)
  • Deluxe Room (Superior King)
  • Deluxe Room (Superior Twin)
  • Deluxe Room, Terrace (Superior King)
  • Deluxe Room (Family King)
  • Deluxe Room (Family Twin)
  • Junior Suite, Terrace

Location

C/ Gran Via, 84, Madrid, 28013, Spain
  • In Madrid Centro
  • Gran Via Street - 2-minute walk
  • Royal Palace of Madrid - 10-minute walk

What’s around

Landmarks

  • In Madrid Centro
  • Gran Via Street - 2-minute walk
  • Royal Palace of Madrid - 10-minute walk
  • Madrid Rio - 14-minute walk
  • Principe Pio - 14-minute walk
  • Puerta del Sol - 14-minute walk
  • Plaza Mayor - 15-minute walk
  • Thyssen-Bornemisza National Museum - 23-minute walk
  • Complutense University of Madrid - 24-minute walk
  • El Retiro Park - 27-minute walk
  • Prado Museum - 28-minute walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 31-min drive
  • Madrid Principe Pio Station 13-min walk
  • Madrid Recoletos Station 25-min walk
  • Calanas Station 6-min drive
  • Plaza de Espana Station 2-min walk
  • Ventura Rodriguez Station 5-min walk
  • Noviciado Station 6-min walk

At a glance

Hotel size

  • This hotel has 583 rooms
  • This hotel is arranged over 26 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • On-site garage

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Outdoor seasonal pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Pool umbrellas

Working away

  • Business centre
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (meters) - 3000
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1948
  • Lift
  • Rooftop terrace
  • Terrace

Accessibility

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Lobby Bar – This lobby lounge only serves light fare.

Sky Bar – This rooftop bar only serves light fare. Open daily.

Small print

Also known as

  • Hotel RIU Plaza España Hotel
  • Hotel RIU Plaza España Madrid
  • Hotel RIU Plaza España Hotel Madrid
  • Hotel RIU Plaza España Hotel
  • Hotel RIU Plaza España Madrid
  • Hotel RIU Plaza España Hotel Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The seasonal pool is open from June until October.

Pool access available from 10:00 AM to 7:00 PM.

Guests can rest easy knowing that there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Covid-19 Health Protocol (RIU) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Riu Plaza España does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spaces may be limited.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there's an on-site restaurant, Lobby Bar. Nearby restaurants include Bombay Masala (3-min walk), La Mordida (3-min walk) and Loving Hut (3-min walk).
  • No, this hotel doesn't have a casino, but Casino Gran Via (13-min walk) and Casino de Madrid (17-min walk) are both nearby.
  • Hotel Riu Plaza España has 2 bars and a seasonal outdoor pool, as well as a 24-hour fitness centre.
9.0.Superb.
  • 6.0.Good

    Let down

    Having stayed in Riu hotels through the world to many times to count I chose this one for my husbands 70 birthday. Hotel excellent and very busy . Great location, breakfast a little confusing but due to Covid restrictions. I booked the delux king with terrace overlooking the city ! that’s where we were let down room absolutely brilliant and very large terrace overlooking building work which we were not told about that was going all day so couldn’t sit out nor could we leave the balcony doors open due to the rat a tat tat going all afternoon !! Sadly this was a disappointment as only once in all our years going to Riu 3/4 times a year have we had a complaint this sadly was the second . The views from the 360 bar where lovely but as they let none residents in for a charge it was full of youngsters on their nights out so was rather rowdy but still worth a visit !!

    Beryl, 3 night trip, Jun 29, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Disappointingly Below Expections

    Our deluxe room (King) was described as having "City views", upon arriving in the room there was no 'City view' it faced onto another room, no view of anything other than concrete. We went to reception to request the room we had booked to be told, I am sorry that category doesn't exist and we are full. I had to request to speak to a manager and after some 40 minutes we were allocated a different room that did have a view of the city. Beware, they allocate you a breakfast slot - ours was 7.30am! We ignored it and went to breakfast when it suited us.Breakfast offering is great. The pool and sunbathing area is very small, you are allocated a 90 mins slot and exepct to be put on a waitlist. They have a securtiy guard at the pool who needs customer service training. It has the feel of a hotel that has only been open a few weeks and hasn't found its rythm yet, requests don't get actioned. It should be amazing but that wasn't our experience.

    David, 2 night trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    We had fail on electricity And no air condition Cleaning has not been performed because we Stayed in the room for all our journey No coffees or water provided it was necessary to make n numbers of call for Bottle of water Very poor services Plus we wasn’t capable to have any drinks put on the room was necessary immediately payment as we felt very uncomfortable and untrustworthy which isn’t good

    Maria, 3 night trip, Sep 15, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    There is active construction activities on site! Drilling 10 hours a day! This is a construction site! Dirty dusty entrance! No one care or help on hotel door! They are standing there and absolutely do nothing! Reception never answer phone Please do not book this until construction site and drilling finish!

    Aconcerncustome, 3 night family trip, Sep 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic hotel in the city of Madrid. Love every second :-)

    OleRay, 1 night business trip, Aug 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Strict infection control

    Strict infection control was adhered to and I felt very safe. Well done to all the staff in keeping everyone safe during the pandemic and making are stay as enjoyable as possible

    3 night trip with friends, Jul 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing

    It was amazing! The staff was extremely helpful and kind.

    Douglas, 4 night trip, Jul 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic stay

    My husband and I enjoyed 5 days in the Riu Plaza Espana. We were slightly apprehensive about staying in any hotel due to Covid-19 but the hotel were really well prepared. The hotel was super clean, with lots of measures in place to ensure the safety of both guests and staff. The buffet breakfast was fantastic, with all items individually wrapped and guests required to wear gloves. We were given an upgraded room with a fantastic view of both Plaza Espana and Gran Via. The view was second only to the panoramic views offered by the rooftop terrace. We felt very fortunate to have access to the 360 rooftop bar (the queues were down the street for non residents!) The hotel’s location is great, with most points of interest within walking distance. The staff could not have been friendlier or more helpful. We will definitely not stay anywhere else in Madrid in future.

    5 night trip, Jul 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent new hotel in the heart of Madrid.

    Excellent, brand new hotel in an historical building in one of the best locations at the heart of Madrid. Comfortable, clean, spacious rooms with everything you may need. Any person entering the hotel is submitted to a very strict protocol (hand and feet disinfection and thermal camera scan) for COVID-19. Sames measures plus the use of disposable gloves are applied to anybody having breakfast. All food is packed to avoid contact. Any manipulation (serving yourself coffee, etc.) must be done with disposable plastic gloves that continuously exchanged. Every precaution and measure is taking in the hotel for the safety of guests during this pandemic.

    Emilio, 1 night business trip, Jul 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stayed in Hotel Riu Plaza for 4 nights in July 20’ - the hotel was only recently opened following the covid pandemic. We had an absolutely fabulous stay - from the hotel staff, to the bedroom, the 360 degree views and the breakfast it was faultless, a really lovely city centre hotel with a great soul.. I was also amazed by the level of training, preparation and preventative measures implemented by the hotel to stop the spread of the virus - really is an eye opener to other countries ! One recommendation for the hotel is to consider putting another pool on the 21st floor to avoid overcrowding. A great hotel in a great city - We will be back

    Alan, 3 night romance trip, Jun 27, 2020

    Verified Expedia guest review

See all 1,258 reviews