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Playa Maroma All Hotel

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Private beach, white sand
Private beach, white sand
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of Playa Maroma All Hotel

Playa Maroma All Hotel

4.0 star property
All-inclusive beachfront property with spa, near Maroma Beach

7.8/10 Good

726 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Carr Fed 307 Chetumal Pto Juarez km306, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Swim-up bar
  • Coffee shop/cafe
  • Terrace
Feel at home
  • Children stay free
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • On a private beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 13 min drive
  • El Camaleon Mayakoba Golf Course - 13 min drive
  • Quinta Avenida - 18 min drive
  • Gran Coyote Golf - 19 min drive
  • Mamitas Beach - 27 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 22 min drive
  • Playacar Golf Club - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 16 miles/25.7 km

Restaurants

  • La Laguna - 9 min drive
  • Restaurante el Tapatío - 10 min drive
  • Lobby Bar Acuarium - 14 min drive
  • Snake Bar At Iberostar Maya - 13 min drive
  • Tequila Bar

About this property

Playa Maroma All Hotel

Playa Maroma All Hotel is a great choice for your beach stay in Playa del Carmen. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. El Pajarito, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket property include 4 bars/lounges, a free kid's club and a fitness centre. Fellow travellers like the helpful staff and beach.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 407 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Playground
  • Local/corner shop
  • Lifeguard on site

What to do

  • On a private beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 36-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

El Pajarito – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Toscana – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Adelita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Grill – On-site theme restaurant.
Ayami – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Catalonia Playa Maroma All Inclusive All-inclusive property
Catalonia Playa Maroma All Inclusive Playa del Carmen
Catalonia oma Inclusive inclu
Maroma All Inclusive Carmen
Catalonia Playa Maroma All Inclusive
Playa Maroma All Hotel Playa del Carmen
Playa Maroma All Hotel All-inclusive property
Playa Maroma All Hotel All-inclusive property Playa del Carmen

Frequently asked questions

Does Playa Maroma All Hotel offer free cancellation for a full refund?
Yes, Playa Maroma All Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Playa Maroma All Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Playa Maroma All Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Playa Maroma All Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Playa Maroma All Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Playa Maroma All Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Playa Maroma All Hotel and nearby?
Playa Maroma All Hotel has 4 bars, a private beach and a spa, as well as an outdoor pool, a steam room and a garden.
Are there restaurants at or near Playa Maroma All Hotel?
Yes, there are 7 on-site restaurants, featuring international cuisine and garden views.
What's the area around Playa Maroma All Hotel like?
Playa Maroma All Hotel is located a short 1-minute walk from Maroma Beach. Travellers say that this property is in a good location.

Reviews

7.8

Good

8.7/10

Cleanliness

8.3/10

Staff & service

7.7/10

Amenities

8.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Overall I was pretty happy with this hotel. The beach is nice, drinks are good, service is good, shows are also good. Area around is green and nice. Lots of animals. There is not much to do for kids. Hotel is relatively small, so walking is no bad. If you need to relax in a quiet place and good beach then this is a good place. If you need lots of entertainments then maybe its not the best place. Taxi from the lobby is $51 to the aiport. From the airpot to the hotel, if you get at the aiport between 60-85$. This is not a van, just a car. Pros: Nice area, wild animals around, food, beautiful beach, shows, drinks, cleaning. Things for improvement: - Food is good but pretty much the same every day - A/C is working but week. It needs constant running. If turned off for the day, then it takes forever to cool down the room - There been drinking ppl next to us making noise most of the night. Calling reception did not do anything. Had to call the guys ourselves - Would be nice to have a tub in the room. We had small babies and bathing wasn't an option.... but this is not a big deal.. and they are not going to redo the hotel now :) -
Verified Expedia guest review

8/10 Very good

I loved the size of the property, that it was not too big, and that each building was separate and set back. The walkway thru the jungle to the beach was magical!
Verified Expedia guest review

10/10 Exceptional

Palm trees on beach
Verified Expedia guest review

10/10 Exceptional

Great resort, small and quiet but still have stuff to do. The rooms are a little tired, but do the job. The pool and beach are amazing - one of the best beaches I’ve ever seen. The food and drinks were good. Service and staff where great. We will be back!
Verified Expedia guest review

10/10 Exceptional

Robert J, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Gabrielle Alysyn, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Beach was beautiful staff was friendly and helpful rooms were clean food was very good. A la carte Meals were available every night which were really good.
Karen, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Liked cleanliness and how friendly and helpful staff were Didnt feel enough things to do on or close to property had to go long distancese to do things Buffett food same most days maybe change it up some
Tina, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Paige, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Glenda, 7-night trip
Verified Expedia guest review