Hotels in Avenida Tulum

"Gustavo and Benjamin are the best bartenders around! Super nice, professional and easy to talk with! They were inviting and not pushy at all! "

"Clean room friendly staff takes care of you "

"Great Service Benjamin from azul and Orlando from the grill"

"This resort is in a prime location about 15 minutes from the airport, which is very convenient. It’s family-friendly, and my son really enjoyed the pool and beach. We did run into quite a bit of seaweed during our stay, but overall the beach was still nice. The resort itself is a bit outdated and could definitely use some renovations. The photos online seem more vibrant than what you actually see in person. The food was hit or miss out of about 7 restaurants, only 2 really stood out. The sushi spot was probably the best, but wait times were very long (1–2 hours to be seated and additional time for food), which is frustrating for an all-inclusive experience. The staff was friendly overall. One downside was the constant pressure from sales staff in the lobby trying to get you to attend presentations. It became overwhelming at times, even after saying no. On a positive note, the rooms were clean, housekeeping was consistent, and we had no issues there. Overall, the resort has potential but needs updates. I likely wouldn’t return, but once you leave the resort, the food and overall vibe are much better. I’d recommend checking Google for the most recent reviews before booking."

"Loved this place. We go every year and never a complaint and I’m picky with resorts"

"Great staff, friendly and helpful! Great location, close to activities and things. Great resort activities. Food was fine. Air conditioning great! A little can down, but pretty clean. Great for families!"

"We thought the restaurants were okay, but not great. A little rushed at the Italian. Apps came out separate. Same with entrees. Lunch, Sea Salt forgot about apps, never asked how food was, can we fill your water glasses( empty) or drinks(wife wanted another Zero Heineken. I fed feedback to mgmt about concern, yet was never interviewed by mgmt. "

"Staff all nice, friendly, helpful. Room is clean, nice pool view with cool mini bar. beach towel ,parasol. The property is old, the windows aren't sealed tightly; the sea breeze kept them rattling all night long. But at this price, there's nothing to complain about."

"I stayed at this resort and had such a great experience! Everything was so clean, and the staff stayed on top of every detail. The pools were spotless and never overcrowded, so I never had to fight for a spot by the pool. The food was also really good. Even after checking out at 12:00 PM, I never felt rushed or like they were trying to kick me out. I still had access to the amenities and food until 5:00 PM, which made the whole experience even better. It’s the little things like that that really make you want to come back."