"The Hotel itself is a wonderful place to stop, rest and relax, and eat! But the real magic is the people, and it really makes the difference between a hotel and a memory of a family, connection, service and a truly caring staff. Andy is a shining example, his wonderful energy, humor anattentiveness are top notch. His smile and open nature are a feather in this hotels cap. He made us both feel welcomed and seen. Serenading us with some Elvis while never forgetting our needs is a rare quality and Palais de Chine is very lucky to have him. Continuing the excellent customer service and personal touch, Constantine helped me in a time of great travel uncertainty, the dreaded international flight check-in failure. His fluent Japanese and care, calling Japanese airlines and going the extra mile, hanging in when the call was going sideways and finding the crazy naming convention in my airlines middle initial, and switching between English and Japanese, he deftly led the help desk discussion and found the unique path forward so I could confirm my flight and rest easy. He was a smiling beacon of service on more than one occasion. Polly in the Executive Lounge was another excellent help and her competent and smiling attention to our lounge experience was another win for this quality team. Definitely going to return here on our next trip to Taiwan. This hotel is more like a family, than a collection of employees. It made our first trip to Taiwan a more memorable experience. Bobby G"
