Discover the benefits of being a Gold member

  • Gold Exclusives
    You’ll have access to lovely stuff such as free breakfast, airport transfers and spa vouchers during your stay at selected properties. Just keep an eye out for the gift box icon when booking.
    VIP Access
    Our VIP Access properties have been highly rated for excellent service. You’ll enjoy guaranteed free WiFi* and don’t forget, you’ll get Gold Exclusives too.
    VIP free room upgrades and more
    As a Gold member you can enjoy a complimentary room upgrade as well as early check-in and late check-out (subject to availability) when staying at our VIP Access properties.
  • Priority customer service
    As a Gold member, your call will always be prioritised, so you speak to a specially trained agent
    Price Guarantee Plus
    If you find a better price on exactly the same stay, we’ll match it and refund the difference
    Hassle Free Travel Guarantee
    Need to change or cancel your booking? No problem. We’ll help minimise property charges or cancellation fees right away

1 year

Strive for Gold

Become a Gold member by booking and staying 30 nights or more during your current membership year

Benefits at a glance




Secret Prices
Collect 10 nights, get 1 reward* night
Priority customer service
Hassle Free Travel Guarantee
Price Guarantee Plus
Silver and Gold exclusives
VIP Access
VIP free room upgrades and more

It’s free to join and takes less than a minute

Already a member?

Enjoy the benefits

As a member, the more nights you collect, the more rewards you’ll get. See the benefits for® Rewards, Silver and Gold membership.

Got a question?

How do I collect nights?

Where’s my missing night?

How do I redeem nights?

How do I unlock Secret Prices?

For answers to questions like these and more, check out our articles. They have all the information you need.

Terms and Conditions

*Standard WiFi is complimentary, Premium WiFi may be available for an extra charge.® Rewards is for guests aged 18+ who sign up with a valid email address. Book and stay 10 nights at eligible properties to get 1 reward* night to redeem anytime, anywhere at eligible properties, based on the average value of the 10 nights collected. You just pay taxes and fees. This includes a fee when redeeming your night on our desktop/mobile website but we won’t apply this fee if you redeem on our app. If you choose to redeem your reward* night on a higher priced room, you pay the difference. You can’t collect or redeem nights for package bookings, or bookings made using a discount coupon. Read full terms and conditions.

Secret Prices are available to app users,® Rewards members and individuals subscribed to by email. Secret prices will be shown where the "Your Secret Price" banner is displayed on your search results. Available on selected hotels and selected dates only. Subject to full terms and conditions.