Skip to Main Content.
Shop travel
Shop travel
Cars
Deals
Holiday lets
Groups & meetings
Gift Cards
English
List your property
Support
Trips
Sign in
Hotels.com Rewards is now One Key™
Earn rewards across our family of brands with One Key
Sign in, it's free
Learn about One Key
Feedback
Information
Members will be transitioned to One Key™ between the 8th of July and 16th of September, 2024. You will earn rewards at the new One Key rate on eligible trips you take after becoming a member, and you’ll unlock new and exciting member benefits.
Learn more
Welcome to Help Centre
How can we help?
How can we help?
Search
Explore help articles
Refunds & Charges
Refund timelines, policies & processes
Get a receipt for your booking
Payment security and options
More
Lodging
Change your hotel or vacation rental booking
Cancel your hotel or vacation rental booking
Check in and out of your hotel or vacation rental
More
Car
Change or cancel your car rental
Car rental price quotes
Book a car rental
More
Account
View your booking
Update your account information
Changes to your account
More
Privacy
Update your account information
Information about your privacy
What privacy and data subject rights are available?
More
Security
Payment security and options
Responsible disclosure of web vulnerabilities
Beware of email scams (phishing)
More
Loyalty & Rewards
View and claim missing OneKeyCash and trip elements
VIP Access properties
Earn One Key tiers
More