"We stayed at the Mövenpick Aswan for 3 nights in two king rooms (#1111 & #1101). Both faced west, and unfortunately, the AC in those rooms could not cool below 21°C. The hotel reception team was very accommodating and sent technicians several times to try to resolve the issue. By the third night, we accepted their suggestion to move rooms. While it was frustrating to spend part of our vacation packing and unpacking again, the east-facing room (#1120) and another west-facing larger room cooled properly. I especially enjoyed the east-facing suite on our last might as it offered lovely city views without the intensity of the hot west Summer sun.
The property itself is beautiful, a peaceful oasis with Dubai sailing by. The free shuttle boat across the Nile is convenient, and staying on Elephantine Island feels special. The pool area was great for relaxing, the spacious lobby has plenty of seating, and the outside views are truly fantastic. Breakfast was plentiful with a nice buffet, including eggs made to order. The spa is located near the pool level and makes for a nice retreat.
A tip for future guests: take advantage of the laundry and dry-cleaning service. A full bag returned the same day, pressed and folded, cost only $12 USD – an incredible value.
We also splurged on dinner at the panoramic restaurant located on the 13th floor of the high-rise building. The meal included steak, filet, fish, wine, and beer – all served with attentive care by Mahmoud. "
