8/10 Very good
Nic
Verified traveller
2-night trip
The Maxwell New York City
Romantic hotel with restaurant, near 5th Avenue
When you stay at The Maxwell New York City, you'll be in a great location, within a short 10-minute walk of 5th Avenue and Grand Central Terminal. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Heartbeat, which serves American cuisine and is open for breakfast, lunch and dinner. This romantic hotel is also within a short 10-minute walk of Rockefeller Center and St. Patrick's Cathedral. Public transportation is only a short walk: 51 St. Station is steps away and Lexington Av.-53 St. Station is 5 minutes.
Very good
Popular amenities
- Pet-friendly
- Free parking
- Internet access
- Restaurant
- Connecting rooms available
- Air-conditioning
Main amenities (12)
- Daily housekeeping
- Restaurants and bar/lounge
- Breakfast available
- 24-hour fitness centre
- Valet parking
- 24-hour room service
- Babysitting
- Business centre
- 10 meeting rooms
- 24-hour front desk
- Computer station
- Front desk safe
Feel at home (6)
- Children stay free
- Babysitting services
- Connecting/adjoining rooms available
- Private bathroom
- Cable/satellite TV service
- Daily housekeeping
Room options
Check availability for these dates
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About the area
541 Lexington Ave, New York, NY, 10022
About this property
The Maxwell New York City
When you stay at The Maxwell New York City, you'll be in a great location, within a short 10-minute walk of 5th Avenue and Grand Central Terminal. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Heartbeat, which serves American cuisine and is open for breakfast, lunch and dinner. This romantic hotel is also within a short 10-minute walk of Rockefeller Center and St. Patrick's Cathedral. Public transportation is only a short walk: 51 St. Station is steps away and Lexington Av.-53 St. Station is 5 minutes.
At a glance
Property amenities
Room amenities
Special features
Dining
Heartbeat – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.
Living Room Lounge – This cocktail bar only serves light fare. Open daily.
Frequently asked questions
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The Maxwell New York City Reviews
Very good
8.6
Cleanliness
9.0
Location
8.6
Staff & service
8.4
Property conditions & facilities
10/10 Exceptional
What a lovely and well-located hotel! Room was small but very nice. The staff were friendly, especially one of the waiters in the restaurant. The vouchers for the bar/restaurant were great! Our only complaint was that the bathroom door in our room was broken. We had to ask twice, but after the second time, somebody was sent up promptly to fix it. Wait-time for breakfast varied day to day. On our last morning, there was too long of a wait, so we went somewhere else. Overall we really enjoyed our stay!
Verified traveller
3-night trip
10/10 Exceptional
Excellent! 100/100 would definitely recommend, super clean and great staff
Verified traveller
2-night trip
8/10 Very good
The stay was nice.
Just be mindful of the daily resort/destination fee that is applied by hotel.
Verified traveller
3-night trip
10/10 Exceptional
Perfect place to stay, amazing location, costumes services 5 stars.
DouglasTorret
DouglasTorret, 3-night trip
10/10 Exceptional
Loved the lobby. Ambiance was relaxing and very comfortable. Bar staff was friendly and very attentive.
Verified traveller
2-night trip
6/10 Good
This was our second time stayed at this hotel when we visit NYC. Our first time experience was pleasant that’s why we decided to stay here this time again.
However this time the experience didn’t go so well this time.
First, the check in staff is not friendly at all. And just want to get over with it. After we get our room, the room is noisy due to the flag outside be hitting the windows and make large sound. We called the reception so many times for hours and no one pick up our call. The next day, when we check in for the breakfast, we waited at the waited area, and the staff just forget our waiting number and been calling people who arrived later than us to get seated. We waited more than 45 min when there was only four group waited in front of us. When we notify the staff that our number got missed the staff even accuse us that we didn’t come when he call the number. We were seated right beside the entrance and been listen to each number he called. He didn’t even apologized that he wrote the wrong number on the waiting sheet. Very disappointed for the service here.
However, the good side of this hotel is that they provide some voucher that u can use for the bar on first floor or dry cleaning service. We went to the bar on first floor. It’s a little bit hard to find a spot during weekend. But the staff is superior. Super friendly and helpful.
Lucia
Lucia, 3-night trip
10/10 Exceptional
The Maxwell staff was incredibly friendly and the atmosphere was great.
Verified traveller
2-night trip
8/10 Very good
Needs a bit of updating however excellent staff great location
Verified traveller
4-night trip
10/10 Exceptional
Great stay
Previous the NYC flagship W. Great hotel and staff
Verified traveller
2-night trip
4/10 Fair
Brown water was terrible and the temperature took forever to get hot.
Verified traveller
2-night trip
10/10 Exceptional
Excellent location and proximity for first time visit to NYC.
Verified traveller
3-night trip
10/10 Exceptional
Beautiful lobby and bar area, clean rooms. Bar and reception staff good but found waiter’s in the restaurant quiet room and impatient, not good customer service
Steveandchris
Steveandchris, 4-night trip
6/10 Good
Ok for one night
The hotel is ok. I did not have a feeling of cleanliness, the carpet was a bit run down and did not feel clean as well as the shower floor.
Terrible lighting in the room!
It is ok for one night but the rooms certainly need a fresh coat and a warmer cleaner look.
Laurence
Laurence, 1-night trip
8/10 Very good
Tiene muy buena ubicacion. Puedes ir caminando a varios sitios de interes para visitar.
Verified traveller
2-night trip
10/10 Exceptional
I liked that the property offered late checkout upon enrollment in their free rewards program, the customer service, the cleanliness, the free water bottles daily, the bathroom of the room, and the drinks at the bar.
Verified traveller
2-night trip
8/10 Very good
Nice hotel.
Accommodations were very satisfying. Rooms are small but comfortable. staff very friendly and food was very good.
DeBorah
DeBorah, 4-night trip
8/10 Very good
I like the location and the overall appearance of the
Verified traveller
2-night trip
6/10 Good
I like that tapas food and drinks at the hotel. Nice vibe.
However, the gratuities were included in the final bill, which I didn't know and I paid the extra tips. Next time, I know.
Mansoor
Mansoor, 3-night trip
10/10 Exceptional
Great experience. Only thing is bathroom sink pipes need to be cleaned out. Bathroom a bit tight for 2 but loved the service & room
Nivine
Nivine, 3-night trip
8/10 Very good
The rooms were clean, and the check in process was very easy. They even upgraded me to the superior room. My only issue was when I had breakfast in the hotel restaurant, my coffee cup had someone else lipstick on it. I told the waiter and he immediately got me a clean cup. Overall the service was good and my stay was pleasant.
SC
SC, 3-night trip
10/10 Exceptional
Excellent hotel close by everything, staff very friendly and welcoming.
Verified traveller
2-night trip
10/10 Exceptional
There is a nice bar at the lobby, my room also had a nice view.
Nikki
Nikki, 2-night trip
10/10 Exceptional
The room was nice and roomy. Definitely will go back
Dhanyram
Dhanyram, 2-night trip
10/10 Exceptional
The Maxwell is an amazing hotel, my husband and I had a great time. Beautiful, perfect, better impossible and all the hotel staff very attentive and friendly. We will definitely return. Thank you for such hospitality.
Verified traveller
2-night trip
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