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All properties in Kuala Lumpur, Malaysia
All properties in Kuala Lumpur, Malaysia

Hotel Istana Kuala Lumpur City Center

5-star5 stars
No 73 Jalan Raja Chulan, Kuala Lumpur, 50200, Malaysia

Luxury hotel with spa, near Jalan Alor
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 4,927 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Beach
Beautiful beach
Location
Great location
Food
Delicious food
Vibe
Vibe is not too good

Hotel Istana Kuala Lumpur City Center

from £57
  • Deluxe Room
  • Club Room
  • Club Suite
  • Deluxe Room (Twin Tower View)

What’s around Hotel Istana Kuala Lumpur City Center

Top spots nearby

Recommended by this property

  • Pavilion Kuala Lumpur (3-minute walk)
  • Jalan Alor (5-minute walk)
  • Berjaya Times Square (8-minute walk)
  • Kuala Lumpur Tower (8-minute walk)
  • Petronas Twin Towers (9-minute walk)
  • Petaling Street Market (14-minute walk)
  • Central Market (15-minute walk)
  • Mid Valley Mega Mall (3.2 mi / 5.1 km)
  • Batu Caves (6.3 mi / 10.2 km)

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) 37-min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) 45-min drive
  • Kuala Lumpur Masjid Jamek Station 22-min walk
  • Kuala Lumpur Pasar Seni Station 29-min walk
  • Kuala Lumpur Sultan Ismail Station 4-min drive
  • Raja Chulan Station 3-min walk
  • Bukit Bintang Station 7-min walk
  • Bukit Nanas Station 13-min walk

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Valet parking *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
Working away
  • Business centre
  • Number of meeting rooms - 15
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1993
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Bali-Bali Spa has 5 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Urban – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge – On-site coffee shop. Open daily.

Hotel Istana Kuala Lumpur City Center’s small print

Also known as

  • Hotel Istana Kuala Lumpur City Center
  • Hotel Istana
  • Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Valet parking costs MYR 25 per day

Rollaway beds are available for an extra charge

Buffet breakfast is offered for an extra charge of MYR 64 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8.2 From 505 reviews

Exceptional 10.0
Great Staff and Great Location
Breakfast is great as are the various eateries. Location is excellent
Nadeem, gbBusiness trip
Exceptional 10.0
Great Value
This is a superb hotel. The staff are very attentive and efficient. The club room is great value. It is handy for free buses and within walking distance of the Petronas towers. The breakfast in the International Restaurant is excellent and very extensive.
Graham, gb4 night romance trip
Good 6.0
Definitely not a 5 star hotel.
The main reasons which prompted me to book this hotel was because of its rating as a 5 star hotel/its customer review rank/location. It is definitely in a prime location - close to attractions such as the twin towers, shopping outlets, nightlife in Changkat. The lobby looks impressive befitting of a 5 star hotel and it certainly has the facilities to match. Where it lets itself down though is the state of its rooms. You can tell that it has been a few decades since the rooms have been refurbished. Looking nothing like the photos on the website. The telephone on the central desk looked like the plastic it was made of was about to crumble apart. Cleanliness was not the best. The shower head and shower area had traces of mold. The beds and pillows were not the most comfortable - and I had bite marks from sleeping on the bed. It was so dire that I had wanted to check out by the first night - a lack of options prohibiting this. If cleanliness and a modern room is what you are looking for avoid it at all costs. If location/decent service and facilities are all you desire - it is worth a try.
Daniel, gb2 night trip with friends
Fair 4.0
Not a palace(istana) anymore
I'm not coming back. Stayed here in January and came back to stay here again last weekend. Yet another disappointment. Once again the fridge was warm. Didn't notify the hotel as I was utterly disappointed that I'm experiencing the same thing. Check-in was slow as two staffs were attending to another guest who was have problems with his reservations. Waited 15mins standing at the counter w/o any acknowledgement from any stafd so I had to call for attention to do my check-in. Room definitely needs refurbishment. A fresh new coat of paint will be nice. Need a lot of work from service to comfort.
gb1 night trip with friends
Exceptional 10.0
Top dollar hotel
I have stayed here before on a few occasions - my base in KL. Close to everything - nightlife, rail station (for the Express to the airport) and business centres. Perfect - friendly staff - quick check-in and check-out. Great rooms and room service
Charles, gb1 night business trip

Hotel Istana Kuala Lumpur City Center

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