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St Charles Coach House, Ascend Hotel Collection

Art Deco hotel connected to a railway/underground station, within easy reach of National World War II Museum

  • Free WiFi and free parking
From
£93

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Interior Entrance
  • Interior Entrance
  • Standard Room, 1 King Bed, Non Smoking - Courtyard View
  • Room, 1 King Bed, Accessible, Non Smoking - Bathroom
  • Interior Entrance
Interior Entrance. Image 1 of 52.
1 / 52Interior Entrance
8.8.Fabulous.
  • Very nice small hotel.

    May 17, 2021

  • I loved my room at this hotel! Very comfortable bed and bedding, wonderfully updated,…

    May 17, 2021

See all 180 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice), SafeStay (AHLA - USA), Ecolab (third-party expert - Global), COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Convenient
Transport options
Easy parking

The following facilities or services will be unavailable from February 1 2021 to October 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
    • Free parking
    • Free WiFi
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 44 smoke-free guestrooms
    • Daily housekeeping
    • Room service
    • 24-hour business centre
    • Terrace
    • 24-hour front desk

    For families

    • Free cots/infant beds
    • Fridge
    • Connecting/adjoining rooms available
    • Private bathroom
    • Premium TV channels
    • Television

    What’s around

    • In Central City
    • National World War II Museum - 20-min walk
    • Ernest N. Morial Convention Center - 23-min walk
    • Mardi Gras World - 25-min walk
    • Port of New Orleans - 27-min walk
    • Smoothie King Center - 27-min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Standard Room, 1 King Bed, Non Smoking
    • Deluxe Room, Non Smoking
    • Room, 2 Queen Beds, Non Smoking
    • Room, 1 King Bed, Non Smoking, Balcony
    • 1 King Bed, Nonsmoking, Upgrade
    • Room, 2 Queen Beds, Non Smoking
    • Room, 1 King Bed, Accessible, Non Smoking

    What’s around

    Landmarks

    • In Central City
    • National World War II Museum - 20-min walk
    • Ernest N. Morial Convention Center - 23-min walk
    • Mardi Gras World - 25-min walk
    • Port of New Orleans - 27-min walk
    • Smoothie King Center - 27-min walk
    • Canal Street - 28-min walk
    • Mercedes-Benz Superdome - 31-min walk
    • Loyola University New Orleans - 2.9 mi / 4.6 km
    • Tulane University - 2.9 mi / 4.7 km
    • Audubon Zoo - 4.1 mi / 6.5 km

    Getting around

    • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 20-min drive
    • New Orleans Union Passenger Terminal 18-min walk
    map

    At a glance

    Hotel size

    • This hotel has 44 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
    • Minimum Spring Break check-in age is 21

    Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • On-site parking only available on request
    • Free covered on-site self-parking
    • Covered on-site extended parking (USD 15 per day)
    • On-site parking is limited
    • Height restrictions apply for on-site parking
    • On-site garage

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Food and drink

    • Room service (during limited hours)
    • Coffee/tea in a common area
    • Microwave in a common area

    Things to do

    • Use of nearby fitness centre (discount)
    • Golfing nearby

    Working away

    • 24-hour business centre
    • One meeting room
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Number of buildings/towers: 1
    • Year Built – 1927
    • Lift
    • Safe-deposit box at front desk
    • Garden
    • Terrace
    • Library
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Assistive listening devices available
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Handrails in stairways
    • Braille signage
    • Lever door handles

    Languages Spoken

    • English

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • In-room massage available

    Freshen up

    • Private bathroom
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 43-inch TV
    • Pay films
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Free long-distance calls

    Food and drink

    • Fridge

    More

    • Daily housekeeping
    • Connecting/adjoining rooms available

    Small print

    Also known as

    • Clarion Hotel Grand Boutique New Orleans
    • St Charles Coach House, Ascend Hotel Collection Hotel
    • St Charles Coach House an Ascend Hotel Collection Member
    • St Charles Coach House, Ascend Hotel Collection New Orleans
    • St Charles Coach House, Ascend Hotel Collection Hotel
    • St Charles Coach House an Ascend Hotel Collection Member
    • St Charles Coach House, Ascend Hotel Collection New Orleans
    • Clarion Hotel Grand Boutique
    • Clarion Grand Boutique New Orleans
    • Clarion Grand Boutique
    • Clarion New Orleans
    • St Charles Coach House Hotel New Orleans
    • St Charles Coach House Hotel
    • St Charles Coach House New Orleans
    • St Charles Coach House

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Covered extended parking costs USD 15 per day

    Rollaway beds are available for USD 15 per day

    Safes in guestrooms can be used for USD 1.75 per night

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Noise-free guestrooms cannot be guaranteed.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Parking height restrictions apply.

    Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, on-site parking and high chair.

    Guests can rest easy knowing that there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless checkout is available.

    Enhanced food service safety measures are in place.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

    This property affirms that it adheres to the cleaning and disinfection practice of: SafeStay (AHLA - USA); COVID-19 Guidelines (WHO); COVID-19 Guidelines (CDC); Ecolab (third-party expert - Global).

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards and debit cards. Cash is not accepted. 

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:
    • Tourism fee: USD 1 per accommodation, per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, St Charles Coach House, Ascend Hotel Collection does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Parking spaces may be limited.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
    • Yes. Nearby restaurants include Blind Pelican (5-min walk), Zea (6-min walk) and Voodoo BBQ (7-min walk).
    • No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (8-min drive) and Boomtown Casino (15-min drive) are both nearby.
    • St Charles Coach House, Ascend Hotel Collection has a garden.
    8.8.Fabulous.
    • 2.0.Poor

      Had to pay for first night but refused to stay here! A whole string of homeless people were camped in front of the hotel and beside garage entrance. As a senior woman, I did not feel safe enough to even get out of my car!

      Sherrie, 3 night trip, May 9, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great experience!

      Great location, clean room, and the front desk staff (Dawn) was friendly and very helpful. Will definitely stay here again!

      Ava, 2 night family trip, Apr 16, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Adequate but not Outstanding

      Good Location. Nice place. Adequate service. Understood no onsite breakfast available due to covid. But morning hot water & tea selection would have been an easy and considerate option to provide. Also, homeless/scavenger person sitting in front of the building during most of our stay.

      1 night family trip, Apr 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great room @ great price.

      Great room & the location is both convenient and nice. Love that we had a tub for a special needs granddaughter.

      1 night family trip, Mar 30, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      The room was good. Maid service was fair. The night check in person was not friendly and he parked in handicap space that was for clients. Which was us for mother in law is handicap. Daytime clerk was very polite and friendly. Will use a different place next time.

      Tammie, 3 night family trip, Mar 25, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      We had a very comfortable cozy stay, the only issue was our room was right next to the elevator and did interrupt our quiet evening throughout the night. Besides that, the bed was very comfortable and the room was really nice. Would stay again, but will make sure that the room is away from the elevator.

      Kelly, 1 night trip, Feb 13, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great place to stay while in New Orleans. Easy access to most entertainment centers. Definitely a recommend worthy place.

      Jobe, 3 night trip, Jan 29, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      It was super clean! The staff was great! Would definitely recommend this place.

      1 night romance trip, Jan 22, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Try somewhere else first

      Hotel needs to be touched up. Rooms were ok. Had to beg for towels. Room sleeps four, had four in room, and only had two towels. Waited over an hour to get more

      Angela, 3 night family trip, Jan 14, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      I can’t really comment on the amenities since all public spaces are currently closed due to COVID. The room and bathroom were sparkling clean, there was a Keurig in the room as opposed to those awful old coffee pots. Linens were clean but the pillows are tiny and the beds are very uncomfortable. Springy and hard. We didn’t sleep well at all. There was a lot of air in the pipes so it sputtered in the sink and the toilet made a lot of noise when refilling. The hot water in the shower took (literally) 7 minutes to get hot. We timed it. But the shower was huge and the shower head was really nice. An absolutely wonderful breakfast spot called Surrey’s is a short walk away. Overall not bad but we won’t come back only because of the uncomfortable beds.

      1 night family trip, Jan 2, 2021

      Verified Expedia guest review

    See all 180 reviews