Conrad Hamburg

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At Conrad Hamburg, you'll be a short five-minute drive from Miniatur Wunderland and Hamburg Cruise Center. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a fitness centre, a sauna and a steam room. The property is only a short walk to public transportation: Mönckebergstraße Station is steps away and Monckebergstrasse U-Bahn is 2 minutes.
Exceptional

Popular amenities

  • Pet-friendly
  • Parking available
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • Business centre
  • Limo/town car service

For families (6)

  • Free cots/infant beds
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
£241
includes taxes & fees
4 Oct - 5 Oct

Room options

Showing 20 of 20 rooms
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A modern living room with a blue sofa, a round dining table, and a flat-screen TV mounted on the wall.
A hotel room with a large bed, a bench, a desk, and a chair.
A neatly made bed with white linens, a dark green upholstered headboard, and a wall-mounted abstract art piece.

Deluxe Studio, 1 King Bed

  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A modern bathroom with a large bathtub, a separate shower area, and a vanity with a mirror.
A hotel room with a large bed, a chair, a small table, and a window with curtains.
A hotel room with a large bed, a chair, a small table, and a window with curtains.

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A modern living room with a blue sofa, a dining table with chairs, and a large abstract painting on the wall.
A hotel room with a large bed, a chair, a desk, and a window with curtains.
A modern room with a desk, two chairs, a lamp, a window with curtains, and a vase with flowers.

Suite, 1 King Bed

  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A modern living room with a round wooden table, blue upholstered chairs, a blue sofa, and a spiral staircase.
A modern hotel room with a large bed, a bedside table with a lamp, a small cabinet, and a framed picture on the wall.
A modern hotel room with a large bed, a nightstand with a lamp, a framed picture on the wall, and a view of the outside balcony.

Suite, Multiple Beds

  • 152 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a bed, a bench, a small table with a vase, a mirror, and a bathroom visible through an open door.
A hotel room with a large bed, a sofa, a small table, and a window with curtains.
A neatly made bed with white linens, a dark headboard, and a bedside table with a gold clock.

Executive Room, 1 King Bed

Exceptional
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a large bed, a sofa, a bench, a desk with a lamp, and a view of the city through large windows.
A modern bathroom with a wooden vanity, a bench, and a glass shower area.
A modern coffee machine and a small appliance on a table with two white cups and saucers.

Executive Suite, Multiple Beds

  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A modern living room with a dining area, a large window, and a flat-screen TV.
A hotel room with a curved blue sofa, a wooden desk, and a TV.
A hotel room with a large bed, a nightstand with a lamp, a framed picture on the wall, and a view of the outside through the window.

Suite, 1 King Bed

  • 129 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a bed, a nightstand, a lamp, a chair, a small table, and a view of the outside.
A neatly made bed with white linens, a blue lamp on a bedside table, and a framed abstract artwork on the wall.
A modern coffee machine and a small appliance on a table with two white cups and saucers.

Studio, 1 King Bed

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
Two framed artworks on a wall, a flat-screen TV to the right, and a marble-topped table with books.
A hotel room with a large bed, a chair, a small table, and a window with curtains.
A hotel room with a large bed, a chair, a small table, and a window with curtains.

Family Room, 1 King Bed, Connecting Rooms

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a large bed, a side table with a lamp, a chair, and a window with curtains.
A modern hotel room with a neatly made bed, a large abstract painting on the wall, a bedside lamp, a round mirror, and a view of the city through large windows.
A modern coffee machine and a small appliance on a table with two white cups and saucers.

Suite, 1 Bedroom

Exceptional
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a large bed, a bench, a desk, and a window with curtains.
A neatly made bed with white linens, a dark headboard, and a bedside table with a gold clock.
A modern coffee machine and a small appliance on a table with two white cups and saucers.

Premier Room, 1 King Bed

Exceptional
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern bathroom with a freestanding bathtub, a glass shower enclosure, and a marble vanity with a vase of flowers.
A modern dining area with a round table, black chairs, and wooden paneling.
A modern bedroom with a large bed, a bedside table, a nightstand, a wall-mounted light, and a view into another room.
A modern spa area with wooden benches and a large white bathtub.

Presidential Suite, 1 King Bed

  • 279 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a large bed, a chair, a small table, and a window with curtains.
A hotel room with a large bed, a chair, a small table, and a window with curtains.
A neatly made bed with white linens, a dark headboard, and a bedside table with a gold clock.

Deluxe Room, 1 Queen Bed

Exceptional
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a large bed, a chair, a small table, and a window with curtains.
A neatly made bed with white linens, a dark headboard, and a bedside table with a gold clock.
A modern coffee machine and a small appliance on a table with two white cups and saucers.

Deluxe Room, 1 Queen Bed, Balcony

Exceptional
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with a bed, a chair, a nightstand, a lamp, and a window with curtains.
A neatly made bed with white linens, a dark green upholstered headboard, and a wall-mounted abstract art piece.
A modern coffee machine and a small appliance on a table with two white cups and saucers.

Studio, 1 Queen Bed

Exceptional
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A modern hotel room with a large bed, a bedside table, a chair, and a wall-mounted artwork.
A modern coffee machine and a small appliance on a table with two white cups and saucers.
A modern room with a blue sofa, a white coffee table, and a painting on the wall.

Suite, 1 Bedroom

Exceptional
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
A hotel bathroom with a glass shower enclosure, a white sink, and a robe hanging on a rack.
A hotel room with two beds, a desk, and a window with curtains.
A hotel room with two beds, a nightstand, a wall-mounted light, and two framed artworks.
A modern room with a wooden cabinet, a marble countertop, a blue lamp, and a framed abstract painting.

Suite, Multiple Beds

Exceptional
  • 67 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
Two framed artworks on a wall, a television, and a marble-topped table.
A hotel room with a large bed, a chair, a small table, and a window with curtains.
Premium bedding, minibar, in-room safe, desk
A hotel room with a neatly made bed, a nightstand with a lamp, and a wall-mounted artwork above the bed.

Deluxe King Room-Accessible

  • Sleeps 2
  • 1 King Bed
A bathroom with a glass partition, a white towel, and a robe hanging on a hook.
A hotel room with a bed, bedside tables, a chair, a lamp, and a patterned floor.
A hotel room with a bed, a nightstand with a lamp, and a framed abstract artwork on the wall.
A compact kitchen with wooden cabinets, a built-in oven, and a small dining area with a chair.

Deluxe King Studio

  • Sleeps 2
  • 1 King Bed
A modern interior with a round table, chairs, and a sofa.
A hotel room with a large bed, a bedside table with a lamp, and a view of the city through the window.
A hotel room with a large bed, bedside tables, a television, and a door leading to a balcony.
A compact kitchen with wooden cabinets, a built-in oven, and a small dining area with a chair.

King Two Bedroom Duplex Suite

  • Sleeps 4
  • 2 King Beds

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About the area

Map
Bugenhagenstrasse 8, Hamburg, 20095

What's nearby

  • Moenckebergstrasse - 1 min walk - 0.2 km
  • Hamburger Kunsthalle - 7 min walk - 0.6 km
  • Inner Alster Lake - 7 min walk - 0.6 km
  • Jungfernstieg - 9 min walk - 0.8 km
  • Hamburg City Hall - 9 min walk - 0.8 km

Getting around

  • Hamburg Airport (HAM) - 39 min drive
  • Hamburg Finkenwerder Airport (XFW) - 45 min drive
  • Lübeck (LBC) - 68 min drive
  • Hamburg Central Station - 5 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • HafenCity Universität Hamburg Station - 20 min walk
  • Mönckebergstraße Station - 2 min walk
  • Monckebergstrasse U-Bahn - 2 min walk
  • Steinstraße Station - 5 min walk

Restaurants

  • ‪Mö-Grill - ‬2 min walk
  • ‪Tunnel Döner Station 1 - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Prego - ‬3 min walk
  • ‪Authentikka - ‬4 min walk

About this property

Conrad Hamburg

  • At Conrad Hamburg, you'll be a short five-minute drive from Miniatur Wunderland and Hamburg Cruise Center. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a fitness centre, a sauna and a steam room. The property is only a short walk to public transportation: Mönckebergstraße Station is steps away and Monckebergstrasse U-Bahn is 2 minutes.

At a glance

Hotel size

    • 283 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets allowed (1 total, up to 34 kg per pet)*
    • Service animals welcome

Internet

    • Free WiFi in rooms

Parking

    • On-site valet parking (EUR 49 per day)
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre

Services

  • 24-hour front desk
  • Limo or town car service
  • On-site car hire

Facilities

  • 1 building/tower
  • Built in 1998
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Double-glazed windows
  • Uses some LED lighting

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Separate bath and shower
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Uses some LED lighting

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open selected days.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 46 for adults and EUR 23 for children

Children & extra beds

  • Rollaway beds are available for EUR 100.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50

Parking

  • Valet parking costs EUR 49 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, fitness facility or hot tub

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Also known as

Hamburg Park Hyatt
Park Hyatt Hamburg
Park Hyatt Hamburg Hotel
Hamburg Hyatt
Hyatt Hamburg
Park Hyatt Hamburg Hotel Hamburg
Park Hyatt Hamburg
Conrad Hamburg Hotel
Conrad Hamburg Hamburg
Conrad Hamburg Hotel Hamburg

Frequently asked questions

Is there a pool at Conrad Hamburg?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.

Are pets allowed at Conrad Hamburg?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 34 kg per pet. There's a charge of EUR 50. Service animals are exempt from fees.

Is parking offered on site at Conrad Hamburg?

Yes. Valet parking costs EUR 49 per day.

What are the check-in and check-out times at Conrad Hamburg?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-out are available.

Is there an on-site casino at Conrad Hamburg?

No, this hotel doesn't have a casino, but Casino Esplanade (18-min walk) and Casino Reeperbahn (4-min drive) are both nearby.

What is there to do at Conrad Hamburg and nearby?

Conrad Hamburg has a spa and an indoor pool, as well as a steam room.

Are there restaurants at or near Conrad Hamburg?

Yes, there's an on-site restaurant.

What's the area around Conrad Hamburg like?

Conrad Hamburg is in Hamburg City Center, a short 2-minute walk from Mönckebergstraße Station and 18 minutes' walk from Miniatur Wunderland.

Have a question?

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Conrad Hamburg Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.2

Property conditions & facilities

What guests liked

  • Breakfast was consistently described as excellent, outstanding, sumptuous, and extremely enjoyable with a great selection. (18 reviews)
  • The pool was clean, inviting, and great, with some guests even mentioning it was fabulous and luxurious. (10 reviews)
  • The restaurant offered very good food and service with a helpful and friendly staff. (6 reviews)
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From real guest reviews summarized by AI.
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Verified review

10/10 Exceptional

The location of the hotel is great, walking distance to almost everywhere and nice restaurants and shopping areas. Breakfast was wonderful, room is spacious and clean.
Verified review

10/10 Exceptional

Staff were outstanding Breakfast excellent
Verified review

10/10 Exceptional

We had a great… the staff provided excellent customer service.,, Patric at the concierge was amazing and professional., definitely he is seven stars ⭐️. Thank you🙏‼️
Verified review

10/10 Exceptional

An exemplary hotel Genuine customer service Possibly the best layout of hotel room we’ve experienced Great location - shopping, restaurants & transport Great bar & staff Will definitely stay again when next in Hamburg
Verified review

10/10 Exceptional

Very very very very good service
Verified review

10/10 Exceptional

Very comfortable hotel right in the heart of the city.
Verified review

10/10 Exceptional

After traveling by planes and trains, Levante Spa at the Conrad Hotel Hamburg was a welcome respite. I had a 90-minute deep tissue massage with Reena, and couldn't have asked for a better experience. I get a lot of massages, and this one truly stood out — she was super friendly, clearly a pro, and worked with real care to make sure she hit all the spots I'd mentioned needed extra attention. Afterward, I got to unwind even further in the lovely sauna, steam rooms, and pool, which made for a truly great day of relaxation from start to finish. The hotel itself was lovely and special from start to finish. Our room was spacious, perfect, and spotlessly clean, with a balcony to enjoy. The staff were wonderful, and the food and drinks were excellent throughout our stay. The location couldn't be better either — perfectly central and an easy walk to Hamburg's main train station, plus nearby shops and restaurants. Highly recommend the Conrad Hamburg for anyone looking for a truly special stay.
Verified review

8/10 Very good

Staff very helpful. Room spacious and clean. TV unhelpful. No idea about the pool or spa
Verified review

10/10 Exceptional

Great hotel - Geoinfo
Verified review

10/10 Exceptional

Thanks for your hospitality, best place for Hamburg
Verified review

10/10 Exceptional

We will stay at this hotel again
Verified review

10/10 Exceptional

Just love this place
Verified review

10/10 Exceptional

Every one was helpful. Great hotel
Verified review

8/10 Very good

This is a truly spectacular hotel, from both an architectural and design perspective. Iconic and typical of Hamburg's art deco heritage. The pool and spa were fabulous: beautiful, luxurious and perfectly maintained. Breakfast was good and the staff friendly and very helpful (in particular at the conciergery where a lovely young woman managed to procure me a taxi in very tight circumstances entirely of my own making). All round a slick operation - would love to visit again.
Verified review

10/10 Exceptional

Top
Verified review

10/10 Exceptional

Super hotel
Verified review

10/10 Exceptional

This is a very nice hotel located in a promenade area. Lots of tourists and other pedestrians the moment you set foot outside the hotel, but also good shopping and restaurants right out side the hotel. The concierge was terrific. The hotel has an odd configuration that we did not love; you have to take an elevator up from the street level to reception and then a different elevator up to the rooms. Lots of elevators to get in and out of the hotel. Our room had an interior view only which felt claustrophobic. I would definitely recommend that you request an exterior view room.
Verified review

4/10 Fair

Room was not ready Wanted till 5.30 Say would be 10 minutes waited another 30 minutes Complained nothing heard back
Verified review

10/10 Exceptional

If you want a luxury stay in Hamburg, this is the place. Located in the middle of the shopping streets. Wonderful spa, and gym which you have to try. The breakfast was outstanding. Great and very helpful staff. Walking distance to Hauptbanhof, if you travelling by train or the train to the airport. Will for sure return
Verified review

10/10 Exceptional

Great pool facilities

Very nice place and the pool facilities was just great.
Verified review

6/10 Good

Room was lovely. Second night problem with the drains, room smelt like sewerage. We changed rooms. Next
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10/10 Exceptional

Go service
Verified review

10/10 Exceptional

Great location in Hamburg. Highly recommend stay. Small issue with A/C which the staff accommodated for. Breakfast buffet had the basics no frills but very tasty and filling. Staff service was excellent.
Verified review

2/10 Poor

Stuff terrible
Verified review

2/10 Poor

Don’t stay here during the summer this hotel does not have air-conditioning at all I kept on turning the air conditioner in the room down nothing was happening until an employee told me the next morning that this hotel doesn’t have air-conditioning. Their computer during checkout would break down and we had to wait extra long for them to type in all our information all over again. Three check out their printer wouldn’t work so they couldn’t print out any bill for us. At breakfast everybody was sweating because it was so hot. They blamed the situation on the old building however it is easy to install a retrofit air conditioning to the venting system in a supposed five star hotel