Karma Kandara

The best beach

My experience at Karma Kandara certainly didnt meet my expectations of a luxury resort. Although the design of the resort if beautiful, the staff’s awaremess of certain industry standard service quality is weak, e.g. when we called them for a buggy, they somply told us to wait for 15min wothout giving a reason, AND, when we waited waited and called and waited, a buggy finally appeared but the driver told us we were not his assigned guests... Also, as we were traveling with a young baby, we requested for a late checkout. While the staff promised us to check with his supervisor and get back the next day, he never did (we ended up calling the front desk to chase and had to explain our situation to another staff all over again). The same issue happened with our booking of in villa bbq. Toothbrush was missing when we checked in. Also, check in was a bit chaotic as rhe front desk was small and guests weren't told who was first or how long they would have to wait for their room. Staff at the beach was friendly though.

Undoubtedly an amazing beach and beautiful resort. Villa was a little run down and my friend got badly bitten by bed bugs on the last night. When we told them, they just apologised and stared at us. They ran out of most items on the menu at the beach club, the day after an event. Just not what you'd expect at a 5 star resort. For the amount you pay service could be much better overall.

Resort with all villas and not much shared facilities beside a very small restaurant and spa. Spa rooms are nice with ocean villa, same with restaurant. They were not allowing you to bring your own food & drinks from outside (i.e our duty free alcohol bought from airport were "detained" at the check-in counter -- pretty ridiculous). The view is nice, the villa can use better upkeep, there is a small ants problem in the master bathroom. Service is good, but the check out experience is slow.

This is my second stay in 6 months. Very disappointed that I was not informed prior that the beach tram is under maintenance and upgrading works and beach accessibility is totally inconvenient and unfriendly. One of the plus point is the private beach access, without which it takes away the unique feature of Karma Kandara. I would not have booked if I had known I can’t access the beach conveniently. In addition, I thought the villa is a little run down, with the toilet systems not functioning properly and falling apart. Another feedback is that the restaurant should serve some bar bites/snack food.