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Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5 star property
Upmarket beachfront resort with spa, near Puerto Morelos Town Square

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Photo gallery for Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Exterior
Couples treatment room(s), sauna, hot tub, steam room
On the beach, white sand, beach umbrellas, beach towels
Terrace/patio
Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old) | Premium bedding, down duvets, free minibar, in-room safe

Reviews

7.6 out of 10
Good
Escape to Palmar Beach Riviera Maya by Tafer Hotels and Resorts - All Inclusive, an upscale haven near Puerto Morelos Town Square. Treat yourself to a massage or facial at the Village Spa & Wellness Center, indulge in international cuisine at one of the 7 restaurants, and enjoy cocktails by one of the 6 bars.

Popular amenities

  • Bar
  • Non-smoking
  • Free breakfast
  • Laundry facilities
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 6 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free children's club
  • 2 outdoor tennis courts
  • 24-hour health club
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Pool bar

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private hot tub
The current price is £296
includes taxes & fees
1 May - 2 May

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old) | View from room

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 115 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
Premium bedding
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Family Suite - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
  • 58 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Studio King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Dining table
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
  • 120 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Swim Up King - Kids Free all year round (up to 12 years old)

View from room

Studio Swim Up King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
Premium bedding
  • 180 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old) | Premium bedding, down duvets, free minibar, in-room safe

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 115 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King - Kids Free all year round (up to 12 years old)

Deluxe King - Kids Free all year round (up to 12 years old) | Premium bedding, down duvets, free minibar, in-room safe

Deluxe King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Double Sofa Bed

View all photos for Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
Premium bedding
  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Dining table
Free minibar items
TV
Hypo-allergenic bedding
Sofa bed - double
  • 231 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 59 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Artists’ Cooperative - 1 min walk - 0.1 km
  • Puerto Morelos Town Square - 1 min walk - 0.1 km
  • Ojo de Agua Beach - 3 min walk - 0.3 km
  • Puerto Morelos Beach - 6 min drive - 3.4 km
  • Crococun Zoo - 8 min drive - 5.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive
  • Tulum Intl. Airport (TQO) - 120 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.5 miles/37.9 km

Restaurants

  • ‪Punta Corcho - ‬2 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬2 min walk
  • ‪MEM al Mare - ‬1 min walk
  • ‪Panna e Cioccolato - ‬2 min walk
  • ‪Hotel Hacienda Morelos - ‬3 min walk

About this property

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

At Palmar Beach Resort and Spa Riviera Maya - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll only be steps from Puerto Morelos Town Square. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Serving international cuisine, Caprichos is one of 7 restaurants and 6 bars/lounges. Other features of this luxurious resort include a free kid's club, a poolside bar and a 24-hour health club.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

At a glance

DONE

Hotel size

    • 435 units
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms (speed: 25+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Free uncovered on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 7 restaurants
  • 6 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games
  • Baby monitor
  • Baby bath
  • Changing table

What to do

  • On the beach
  • Tennis lessons
  • Kayaking

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Romance packages

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • 24-hour health club
  • 5 outdoor pools
  • Designer shops on-site
  • Full-service spa
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Banquet hall
  • Outdoor entertainment area
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Well-lit path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 50-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • In-room massage
  • Furnished balcony

Freshen up

  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps and 2-device limit)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Caprichos – This restaurant specialises in international cuisine.
Pinxos 32 – On-site restaurant. Open daily.
Davino – On-site restaurant. Open daily.
Al Forno – On-site restaurant. Open daily.
La Casona – On-site restaurant. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Frequently asked questions

Does Palmar Beach Resort and Spa Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Palmar Beach Resort and Spa Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.

What is there to do at Palmar Beach Resort and Spa Riviera Maya - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, and improve your game on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Palmar Beach Resort and Spa Riviera Maya - All Inclusive also has 6 bars and a 24-hour health club, as well as private indoor hot tubs and a garden.

Are there restaurants at or near Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Yes, there are 7 on-site restaurants, featuring international cuisine.

Does Palmar Beach Resort and Spa Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Palmar Beach Resort and Spa Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Palmar Beach Resort and Spa Riviera Maya - All Inclusive like?

Palmar Beach Resort and Spa Riviera Maya - All Inclusive is a short 1-minute walk from Puerto Morelos Town Square and 3 minutes' walk from Ojo de Agua Beach.

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Palmar Beach Resort and Spa Riviera Maya - All Inclusive Reviews

Reviews

7.6

Good

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

The staff so kind and nice
Keith, 4-night trip

8/10 Very good

Juanito was very friendly and attentive. The food was amazing.
Adriana Valdez, 5-night trip

8/10 Very good

l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
Jesse Taylor, 9-night trip

8/10 Very good

Great service and rooms

The corner room exceeded expectations. We had a butler and free room service daily. Staff super friendly and helpful from moment arrive to door. Thank you Janet and Freddie making it extra special. Food overall was good (just order steaks well done as were undercooked). Restaurant options were good. Overall totally enjoyed stay and facilities. Beach is disappointed just because of the location and not clear but by no fault of hotel. Location is a little isolated but we urbered around. If beach was better I would go here yearly:)
Laura, 6-night trip

10/10 Exceptional

Better than next door Hyatt Ziva. Clean beautiful, property with multiple pools, beach access, cabanas, all inclusive, unlimited 24x7 room service, in room jacuzzis etc
Juveria, 4-night trip

8/10 Very good

Nice staff!
James T, 5-night trip

2/10 Poor

It’s secluded
Almir, 6-night trip

8/10 Very good

Bad service in the restaurants. Excellent buffet. staff very friendly and helpful.
Peter, 4-night trip

8/10 Very good

Good overall
Rony, 8-night trip

4/10 Fair

The phones were not working, some restaurants were not open and doesn’t state on the website. Food buffet options were not the best. Staff were nice and friendly.
Honey, 5-night trip

4/10 Fair

Food was not good relative to the cost. Need tastier food
Waleed, 5-night trip

8/10 Very good

The property is beautiful and staff is nice. It recently changed management so they seem to be having some transitioning kinks. The pools were freezing and at the restaurants they didn’t have tables big enough for my whole family so we couldn’t sit together.
Jonathan Scott, 4-night trip

2/10 Poor

it was not very good. It was seven restaurants, but they were limited and only open 1-2 restaurants a day
Ervin, 5-night trip

4/10 Fair

No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Gerry, 4-night trip

6/10 Good

So the newly named Palmar Beach Resort and Spa has a ton of potential. The layout of the property is great. We went knowing it was operating on a limited basis as they aren’t fully operational yet. If the new owners are willing to put a decent amount of capex into the pools and rooms, it could be an absolute gem. The beach here is very small, covered in seaweed, and borderline unusable (I don’t think there is any amount to money you could spend to fix this). The best thing about this place was the staff. They were all INCREDIBLE. As it currently stands, this place is good for a budget vacation but has the potential to be to be so much better.
Jon, 4-night trip

6/10 Good

The staff were wonderful but we were limited to only one or two restaurants per meal and almost no activities. The designated teen area had a foosball table, ping pong etc but smelled musty and there was almost no one there. Lots of advertising for extras but no discount for all the things on the website that are not actually available.
Gail, 4-night trip

2/10 Poor

NO HOT WATER for 7straight days. Was given many different stories about the reason for no hot water but management NEVER responded. premium menu items were never available. Front desk was often unattended. beautiful view but would Never ever recommend staying here.
carolyn, 1-night trip

4/10 Fair

We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
Piotr, 5-night trip

10/10 Exceptional

.
Jhoander Ruiz, 4-night trip

10/10 Exceptional

The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
MIchelle, 4-night trip

10/10 Exceptional

Property was excellent IMO. Would def return. Its clean. food is great. friendly staff. That all you really need. Con: Its a lil bit out of the way from anywhere. If you do kot intend to go out of the resort, then its fine. If not, then taxis to anywhere is a bit pricey to me compared to the US. Tip: Do not listen to the people at the airport. IT IS LEGAL to book an Uber. We got ripped off by going with the taxi service. I already booked an uber, but they claim ubers cannot go to the airport. If you’re not an uber fan, then book with the hotel. They pricier than ubers but cheaper than the taxis at the airport. at least they’ll be better than giving money to the price gougers at the airport.
Thuan, 5-night trip

4/10 Fair

It's a nice resort with good service and staff. The food and drinks were good but to eat at the restaurants, there were always long wait times to get a table and also long wait time to get the food. Beach was full of sea weed, rocky, so we were unable to swim in it. It lacked activities. For example, we wanted to do kayaking but we were o ly able to do it on the last day of our stay and we had to pay. The guy in charge didn’t show up at 9 am (the time he is supposed to), but showed up at 10:30. If you are planning to go relax on the pool, that's a good resort but if you were thinking about doing so activities, it's not. You are really only paying for the room, food, pool, and drinks. The picturrs are not an accurate depiction of the beach and there is little additional fun or events thay are worth the money.
pascal, 4-night trip

6/10 Good

The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
Scott Richard, 7-night trip

10/10 Exceptional

An excellent resort I recommend it!!

The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
Nat, 3-night trip

6/10 Good

We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.
Michaela, 7-night trip