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Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

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At Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. NOI Ristorante Italiano, one of 12 restaurants, serves Italian cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a rooftop terrace and a poolside bar.
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 12 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Fitness centre
  • Beach umbrellas
  • Beach towels
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

Feel at home (6)

  • Private hot tub
  • Furnished balcony
  • Daily housekeeping
  • Lift
  • Minibar
  • Digital TV service
£625
includes taxes & fees
6 Oct - 7 Oct

Why we love this property

Beachside bliss
White sand beach awaits at this seaside hotel. Amenities include beach towels and colourful umbrellas for a perfect day of sunshine.
Spa & massage haven
A full-service spa offers rejuvenating treatments from aromatherapy to hydrotherapy. Private outdoor hot tub and fitness room complete the wellness experience.
Dreamy sleep experience
Drift into serene slumber on hypo-allergenic, premium bedding with plush down comforters. Stargazing from furnished balconies meets private hot tub indulgence.

Room options

Showing 13 of 13 rooms
A balcony with wooden flooring, two lounge chairs with cushions, a small table with a glass of drink, and a view of a beach and ocean.
A modern hotel room with a large bed, a bedside table, a mirror, and a TV.
A modern hotel room with a desk, a red chair, and a view of the ocean.
Room

Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern spa with a glass wall, wooden flooring, and a large mirror.
A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.
A hotel room with two beds, a large window with a view of the ocean, a ceiling fan, and a flat-screen TV.
A hotel room with two beds, a desk, and a mirror.

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
A modern spa with a glass wall, wooden flooring, and a large mirror.
A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.
A modern bedroom with a large bed, a flat-screen TV, a sofa, and a mirror.
A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Suite 1 King Bed Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern spa with a glass wall, wooden flooring, and a large mirror.
A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.
A modern hotel room with a large bed, a bedside table, a mirror, and a TV.
A hotel room with two beds, a large window with a view of the ocean, a ceiling fan, and a flat-screen TV.

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
A modern bathroom with a glass shower enclosure, a vanity with a mirror, and a bathtub.
A modern dining area with a yellow accent wall, a round table, and two chairs.
A modern hotel room with two beds, a large window with a view of palm trees, a ceiling fan, and a minibar.
A modern hotel room with a large bed, a bench, a glass partition, a desk, and a chair.

Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
A balcony with wooden flooring, two lounge chairs with cushions, a small table with a glass of drink, and a view of a beach and ocean.
A modern hotel room with a large bed, a bedside table, a mirror, and a TV.
A modern hotel room with a bed, desk, and large windows offering a view of the sea.
A modern hotel room with a desk, a red chair, and a view of the ocean.

Ultra Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern spa with a glass wall, wooden flooring, and a large mirror.
A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.
A modern bedroom with a large bed, a flat-screen TV, a sofa, and a mirror.
A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern spa with a glass wall, wooden flooring, and a large mirror.
A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.
A hotel room with two beds, a large window with a view of the ocean, a ceiling fan, and a flat-screen TV.
A hotel room with two beds, a desk, and a mirror.

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
A modern spa with a glass wall, wooden flooring, and a large mirror.
A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.
A modern hotel room with a large bed, a bedside table, a mirror, and a TV.
A hotel room with two beds, a large window with a view of the ocean, a ceiling fan, and a flat-screen TV.

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
A modern bathroom with a glass shower enclosure, a vanity with a mirror, and a bathtub.
A modern dining area with a yellow accent wall, a round table, and two chairs.
A modern hotel room with two beds, a large window with a view of palm trees, a ceiling fan, and a minibar.
A modern hotel room with a large bed, a bench, a glass partition, a desk, and a chair.

Ultra Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room

  • Sleeps 8
A wooden deck with a table set for a meal, a bottle of mineral water, and a glass of water.
A hotel room with a bed, a TV, a sofa, a mirror, and a ceiling fan.
A hotel room with a bed, a desk, a TV, a mirror, and a view of the ocean.
A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

SUITE 2 QUEEN BEDS

  • 946 sq m
  • Sleeps 3
  • 2 Queen Beds
A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.
A hotel room with a bed, a TV, a sofa, a mirror, and a ceiling fan.
A hotel room with a bed, a desk, a TV, a mirror, and a view of the ocean.
A modern interior with a large mirror, a black chair, and a view of the sea.

ULTRA SUITE 2 QUEEN BEDS

  • 946 sq m
  • Sleeps 3
  • 2 Queen Beds

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About the area

Map
Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Beach - 14 min walk - 1.2 km
  • Mujeres Beach - 5 min drive - 2.9 km
  • Playa Mujeres Golf Club - 8 min drive - 5.3 km
  • North Beach - 46 min drive - 9.1 km
  • Dolphin Discovery - 55 min drive - 14.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Airport drop-off service

Restaurants

  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Mike's Coffee - ‬5 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Gourmet Hall - ‬7 min walk

About this property

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

  • At Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. NOI Ristorante Italiano, one of 12 restaurants, serves Italian cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a rooftop terrace and a poolside bar.

All-inclusive details

  • This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

At a glance

Hotel size

    • 10 units
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Free on-site valet parking

Transfers

    • Airport drop-off on request(available 24 hours a day)*

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach

Working away

  • 24-hour business centre
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Romance packages

Facilities

  • Built in 2024
  • Rooftop terrace
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • Smart speaker
  • 50-inch Smart TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Premium bedding

What to enjoy

  • Private outdoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

NOI Ristorante Italiano – This fine-dining restaurant specialises in Italian cuisine and serves breakfast and dinner. Reservations are required. Open daily.
The Rooftop – Overlooking the ocean, this restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Blanca Blue – Overlooking the pool, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Bocados Steak House – This poolside steakhouse specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Hiroshi – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle. Maximum occupancy 4

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Mousai Cancun Ocean Front
Hotel Mousai Cancun Ocean Front Adults
Hotel Mousai Cancun Ocean Front Adults Only Hotel
Hotel Mousai Cancun Ocean Front Adults Only Punta Sam
Hotel Mousai Cancun Ocean Front Adults Only Hotel Punta Sam

Frequently asked questions

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yes, there are 2 outdoor pools.

Are pets allowed at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yes, there's free valet parking.

Is an airport shuttle service offered by Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yes, a shuttle from the hotel to the airport is available. The charge is USD 50 per vehicle.

What are the check-in and check-out times at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

No, this resort doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive and nearby?

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive has 2 outdoor pools and 3 bars, as well as a spa and a fitness centre.

Are there restaurants at or near Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yes, there are 12 on-site restaurants, featuring Italian cuisine, ocean views and poolside dining.

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a outdoor private hot tub.

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive like?

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive is a short 14-minute walk from Punta Sam Ferry Terminal and 14 minutes' walk from Punta Sam Beach.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive Reviews

8.4

Very good

10

Cleanliness

9.8

Amenities

8.8

Staff & service

10

Property conditions & facilities
Verified review

8/10 Very good

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.
Verified review

4/10 Fair

After staying at Hotel Mousai in Puerto Vallarta for a week and experience the best service I'd experienced at a hotel I was excited to experience Mousai in Cancun. It cost noticeable more than my stay in Puerto Vallarta for the Ultra Corner Suite but I had no doubt I'd experience the same or better. I only came to Cancun for Mousai. I was disappointed that the qu
Verified review

10/10 Exceptional

Beautiful hotel. Love the arts.
Verified review

10/10 Exceptional

The personal attention was fantastic!
Verified review

10/10 Exceptional

Great service. Very nice room. Will be back!
Verified review

8/10 Very good

To far from the hotel zone
Verified review

4/10 Fair

I was disappointed in the price point compared to the overall service received. I'd stayed at Mousai in Puerto Vallarta where I booked the Ultra Corner Suite and thought the service would be the same. I felt no different than guests at the other hotels on the property despite having a "Butler" . It was a challenge getting rides, bar service and other things during my stay.
Verified review

10/10 Exceptional

My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.
Verified review

2/10 Poor

Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.
Verified review

4/10 Fair

Dissapointing

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Verified review

10/10 Exceptional

Tudo top
Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional