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Otter Hotel

Mountain hotel with restaurant, near Banff Centre for Arts and Creativity

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Otter Hotel puts you a short five-minute drive from Banff Centre for Arts and Creativity and Banff National Park Information Centre. Guests can visit the fitness centre for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Upper Hot Springs and Banff Gondola are within a short drive.
VIP Access
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
includes taxes & fees
2 Nov - 3 Nov

Room options

Showing 8 of 8 rooms
A hotel room with two beds, wooden headboards, and a carpeted floor.

Hotel Room 2 Queen Beds

Exceptional
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A hotel room with two beds, a wooden headboard, a large window, and a view of greenery.

Superior Room, 2 Queen Beds

Exceptional
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A modern hotel room with a large bed, wooden paneling, and a bench with robes.

Superior Room, 1 King Bed

Wonderful
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.

Superior Room, 2 Queen Beds, Mountain View

Wonderful
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
A hotel room with a large bed, a television, a desk with a chair, and a view of mountains through a window.

Superior Room, 1 King Bed, Balcony, Mountain View

Wonderful
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A modern bedroom with a large bed, wooden headboard, and a built-in window offering a view of greenery.

Superior King Suite

Exceptional
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
A modern hotel room with a large bed, a desk with two stools, and a view of a mountainous landscape through the windows.

Mountain View King Suite

Wonderful
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.

Superior Accessible Room, King

Exceptional
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Canada House Gallery - 5 min drive - 1.3 km
  • Central Park - 6 min drive - 1.7 km

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 20 min walk

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪Indian Curry House - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Yama Onigiri - ‬18 min walk

About this property

Otter Hotel

  • Otter Hotel puts you a short five-minute drive from Banff Centre for Arts and Creativity and Banff National Park Information Centre. Guests can visit the fitness centre for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Upper Hot Springs and Banff Gondola are within a short drive.

At a glance

Hotel size

    • 174 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free covered on-site self-parking
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Have a question?

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Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

What guests liked

  • The hot tubs and spa area were a highlight, offering stunning views and a perfect way to relax. (242 reviews)
  • The restaurant served high-quality food and offered a great dining experience with delicious meals and excellent drinks. (216 reviews)
  • The rooftop hot pools offered a perfect way to relax with amazing mountain views. (148 reviews)
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From real guest reviews summarized by AI.
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Verified review

10/10 Exceptional

Staff was very helpful, restaurant was very good, the hot tub/pools were very nice to end the day.
Verified review

10/10 Exceptional

Fabulous hotel, highly recommend. Staff was amazing, hottub outdoors area was the best. Rooms were comfortable clean and bright with great amenities, including daily coffee service.
Verified review

10/10 Exceptional

We thoroughly enjoyed everything about our stay. The staff were very knowledgeable and helpful, promptly assisting us with whatever we had need of. We liked the location as we preferred not being right in the busier downtown area and catching the shuttle right outside the hotel made going into town very easy. Our room was very nice with modern decor and features and a beautiful view of the mountains. We also really enjoyed the cozy outdoor fire pit/hot pool area in the evenings after long days of sightseeing. We had a wonderful experience and would definitely stay again!
Verified review

10/10 Exceptional

It was amazing, the food at the restaurant was high quality and very delicious. We had a great time.
Verified review

10/10 Exceptional

Great stay! Clean, beautiful rooms and friendly staff
Verified review

10/10 Exceptional

Amazing hot tubs, Clean rooms, Very supportive staff. Amazing place to stay.
Verified review

10/10 Exceptional

Nice hotel at the end of Banff Avenue . They give you a pass for roam transit to cover your stay which makes travel to the centre&other attractions easy if you don’t want to walk / drive . The centre and restaurants and very walkable. Would definitely recommend .
Verified review

10/10 Exceptional

Great location, clean rooms, and friendly staff.
Verified review

10/10 Exceptional

It’s always great coming back for a second time! They are very nice and welcoming. The parking is easy, the location is great, and the views are beautiful. Definitely a place I’d come back to again!
Verified review

10/10 Exceptional

Lovely stay, helpful and friendly staff. The restaurant is excellent and nice to have your breakfast in your robe before starting your day. Hot pools are lush after all the walking, was a great place to stay.
Verified review

10/10 Exceptional

we love staying here, so clean and all staff are nice. very convenient, we love that they give busses pass as well
Verified review

10/10 Exceptional

Really nice hotel. It is at the far end of the main road so it is quiet.
Verified review

8/10 Very good

Great hotel, excellent staff. Convenient location opposite the bus stop; about 15min walk to downtown if you don't take the bus. Hot pool was excellent after a day of hiking. Breakfast was delicious. Overall an excellent stay with spacious and clean rooms, excellent tea and coffee, small signs of wear and tear in the bathroom. The only thing that could be better is sound-proofing in the rooms, could hear everything in the hallway, especially when hikers start really early.
Verified review

10/10 Exceptional

The property was clean, well maintained, at a walkable location to everything and the staff was phenomenal. We had a wonderful stay there.
Verified review

10/10 Exceptional

Clean rooms, daily housekeeping and easy access to bus stop
Verified review

10/10 Exceptional

Loved our stay here! The vibe was so inviting, and the staff truly treated us like family with their warm smiles. The bedroom was super clean and comfortable, giving us the perfect spot to unwind after a long day. 10/10 recommend!
Verified review

10/10 Exceptional

The Bus pass given out by the hotel was fantastic and made getting around the city much easier. The view from the outdoor rooftop hot tub was absolutely amazing too
Verified review

10/10 Exceptional

The views are incredible. The whole hotel sp
Verified review

10/10 Exceptional

Great location, close to the Roam bus stop, hot tub was awesome, restaurant served delicious meals. Would definitely stay here again!
Verified review

10/10 Exceptional

Amazing hotel!! The hot tub on the rooftop and the Mountain View room was the highlight
Verified review

10/10 Exceptional

Everything was great. Especially the good folk restaurant.
Verified review

10/10 Exceptional

Super cute hotel at the end of downtown. Walkable to shops and restaurants, with a great rooftop outdoor hot tub/patio with mountain views. Would stay again!
Verified review

10/10 Exceptional

Rooms were very clean. Check in and check out were very organized
Verified review

10/10 Exceptional

Great hot tub! Super nice property and rooms.
Verified review

10/10 Exceptional

Great location. Restaurant and Hot Tub area was great.