The staff were amazing. The really helped me out at 3AM when my heartburn flared up. They went to their sister hotel to get me some tums and then went to the ice machine and gave me a cup of ice. They truly did go out of their way for that. BUT…they have elevator issues. When we first got there, one of two elevators were out. The next morning, we found out the elevator was out because another visitor told us. No signage stating the elevator was out of service. We had to use the stairs. Some people might say whatever but for me, I just had two total joint replacements done on my knees. It was extremely difficult to walk down the stairs. For the hotel to be one years old, I find it bothersome that their elevators are already out of service. I wonder what could be next. When I finally made it downstairs I requested fora manager, whom there was no manager on duty, then to please call me. As of today, I still have not received a phone call. Very disappointed and I will not go back.