2/10 Poor
Jordi
6 Oct 2026Terrible experience with Hotel Stendel and Hotels.com.
Room 102 (Superior Hill View) was unlivable:
Crusted feces in the toilet, broken seat, cistern leaking water non-stop, and black hair all over the floor and shower drain (I have blonde hair).
The mirror was cracked and smudged, and there was a spider on the curtains.
An external generator ran right next to the room all night until 9 AM, making sleep impossible.
Hill View only overlooked parked cars and construction.
Front desk was rude and refused a room change.
Hotels.com offered no real support, only a useless 5 EUR credit. I am processing a bank chargeback.
Avoid both.
Pésima experiencia con Hotel Stendel y Hotels.com.
La habitación 102 (Superior Hill View) estaba inhabitable:
Heces incrustadas en el váter, tapa rota, cisterna perdiendo agua sin parar y pelos negros en suelo y ducha (soy rubio).
Espejo roto y sucio, y una araña en la cortina.
Un generador al lado de la habitación funcionó toda la noche hasta las 9 AM, impidiendo dormir.
Vistas a coches y obras.
Recepción borde, negándose al cambio.
Hotels.com no da soporte y solo ofrece 5 EUR. He solicitado un chargeback a mi banco.
Evitad ambos.
