10/10 Exceptional
Great staff and great service
Joseline
Joseline, 3-night trip
The Norfolk
City centre hotel within easy reach of Hyde Park
The Norfolk puts you in a great location, within a short 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Madame Tussauds Wax Museum are a short five-minute drive away. The property is only a short walk to public transportation: Paddington Underground Station is steps away and Lancaster Gate Underground Station is 7 minutes.
Good
Popular amenities
- Free Wi-Fi
- Air-conditioning
- Laundry facilities
- 24/7 front desk
- Non-smoking
Main amenities (7)
- Housekeeping once per stay
- 24-hour front desk
- Laundry service
- Concierge services
- Luggage storage
- Tour/ticket assistance
- Porter/bellhop
Feel at home (6)
- In-room climate control (air conditioning)
- Flat-screen TV
- Premium bedding
- Limited housekeeping
- Dry cleaning/laundry service
- Free toiletries
£71
includes taxes & fees
22 Feb - 23 Feb
Room options
Check availability for these dates
Cosy Double Room
Highlights
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Memory foam bed
Private bathroom
- 8 sq m
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Deluxe Double Room
Highlights
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Memory foam bed
Private bathroom
- 10 sq m
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Superior King Room
Exceptional
Highlights
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Memory foam bed
Private bathroom
- 12 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Lower Ground Deluxe Double Room
Highlights
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Memory foam bed
Free bottled water
- 1 bedroom
- Sleeps 2
- 1 Double Bed
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About the area
6-8 Norfolk Square, London, England, W2 1RS
About this property
The Norfolk
The Norfolk puts you in a great location, within a short 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Madame Tussauds Wax Museum are a short five-minute drive away. The property is only a short walk to public transportation: Paddington Underground Station is steps away and Lancaster Gate Underground Station is 7 minutes.
At a glance
Property amenities
Room amenities
Frequently asked questions
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The Norfolk Reviews
Good
8.0
Cleanliness
5.2
Amenities
6.0
Staff & service
7.2
Property conditions & facilities
2/10 Poor
Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Stuart
Stuart, 1-night trip
8/10 Very good
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Linda
Linda, 1-night trip
6/10 Good
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy.
I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this.
It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Helen
Helen, 1-night trip
4/10 Fair
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Clare
Clare, 1-night trip
6/10 Good
Shower was way too small!
SHANTELL
SHANTELL, 2-night trip
8/10 Very good
J
J, 1-night trip
8/10 Very good
Jenna
Jenna, 1-night trip
8/10 Very good
Ruben
Ruben, 3-night trip
4/10 Fair
Ashleigh
Ashleigh, 3-night trip
10/10 Exceptional
Rosemary
Rosemary, 2-night trip
10/10 Exceptional
Kento
Kento, 2-night trip
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