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Upmarket beachfront property with golf course, near La Isla Shopping Mall
Fantastic family holiday with teenage son (16 yrs). Hotel facilities were excellent.…
Oct 15, 2019
The room was nice and clean. We loved the pool with swim up bar and the loungers set on…
Aug 15, 2019
This property advises that it adheres to Yes, No, Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Hotel Zone is recognised for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighbourhood in Cancun is well known for its restaurants and bars.
A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.
This property affirms that it adheres to the cleaning and disinfection practices of:
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
The right of withdrawal under European consumer law does not apply when you book accommodation. Supplier cancellation policy will apply.
*See fees & policies for additional details or extra charges
I think management needs to be more on top with their employees. A lot of lack of service and delays. Had to request things several times before getting there. Bartender at pool area is great tho
Michelle, 3 night family trip, May 15, 2022
Verified Expedia guest review
facility is good. But room is small.
Jianing, 2 night trip with friends, May 10, 2022
Verified Expedia guest review
The resort is pretty outdated especially the rooms, but I can tell they’re slowly updating it. The esthetics of the lobby and outdoor area are beautiful, but rooms not so much.
Christina, 5 night trip with friends, May 8, 2022
Verified Expedia guest review
The service was outstanding as well as friendly. The amenities and activities were excellent. I would recommend this property to all who haven't yet visited the Riviera Maya.
Geoffrey, 5 night family trip, May 7, 2022
Verified Expedia guest review
Staff is not very helpful. They are quick to say no
Sara, 2 night family trip, May 6, 2022
Verified Expedia guest review
We paid for the King size bed and ocean view room on Expedia but when we checked in we were told that the king bed was a request and not guaranteed. The woman at the front said only two queens were available. I asked if we can upgrade because we paid for the king and she said she will check back later at 3pm when the rooms are ready. Turns out they did upgrade us to the villa for free. And that was the way to go! It’s way more private and spacious with upgraded amenities. They let us look at the other room in the hotel too but we picked the villa. The pool and building itself was great. The beach was warm and the sand is pretty clean and smooth. We loved the pool bartenders, shoutout to David and Fredy! My boyfriend and I stayed for 3 nights but we were told all the dinner reservations were booked for one of the nights. We tried checking back throughout the day but apparently no one canceled so we had to eat at the buffet, which was ok. The hibachi restaurant was good. The Mexican was ok, could have used more flavor. We never got to try the steakhouse or Italian. So I’m not sure when people are booking these but we tried to book right when we got our room number and they were already fully booked. Overall, we had a great experience!
Catherine, 3 night romance trip, May 4, 2022
Verified Expedia guest review
My room had ant's the entire time. The ice machine on the 4th floor never worked.
Burnis, 5 night romance trip, May 3, 2022
Verified Expedia guest review
Amazing place.
Amna, 4 night family trip, May 1, 2022
Verified Expedia guest review
Overall great experience. Great food and great services. Rooms and hallways a little outdated other then that pretty good 👍
Julian, 3 night family trip, May 1, 2022
Verified Expedia guest review
This property was beautiful and the staff were very nice. The food was GREAT, however, this is not a place to go if you want a nice, quiet and relaxing and or romantic vacation. The music was loud and it went on late into the night.
Carol Jean, 5 night romance trip, May 1, 2022
Verified Expedia guest review