8/10 Very good
Ezer
29 Sept 2026It is a very good choice for a basic 1-2 night stay in the area near Gmunden. The room was modern, clean, comfortable. Breakfast at the outside restaurant 2 minutes from the hotel was very good. This is a hotel without a front desk. When we had a problem with our room, we called the emergency phone number at 10PM. The lady that answered was extremely nice and helpful and gave us a new room in 5 minutes. The tech-based automated check-in procedure was BAD. We booked through hotels.com, immediately got a message from the hotel saying we will get check-in instructions 3 days before our stay. No check-in instructions arrived. I tried the check-in section on their website -- it did not function. I called them on the phone -- the person was very nice, said they have a problem with one of the tech providers but, no worry, there are check-in terminals at the hotel. We arrive at the hotel, tried the first check-in terminal and we get a message that the system does not recognize our reservation. We were about to call them on the phone when my partner suggested to try the second check-in terminal and this one worked smoothly. In summary, it is a nice hotel with good value for money, but, if you rely to technology to replace humans, the technology BETTER WORK otherwise it is a poor customer experience.
