Cosmo Apartments Passeig de Gràcia

My problem was not with the hotel, but with hotels.com. Even though kids were supposed to be free, my room with one kid was 60 euros cheaper than the other two rooms that had 2 kids. Sure seemed like a switch for me. Trying to contact you from the office ended after 30 minutes on hold and transfers, with being hung up on. So there was an extra 240 euros I didn't expect to spend.

Since I booked through this website, I assumed it was "hotel-style" apartments, but there is NO reception at this location!!! That is a big problem, especially because I had no way of contacting them other than sending emails; the phone in the room never went through to the reception despite my numerous emails about this! Not having a reception on site means that when the lift wasn't working as we were leaving with our 3 suitcases, I had no way of contacting them and my husband had to bring down our suitcases 4 flights of stairs instead! It also means, you have to go to a different location to check-in and wait for a long time to take a shuttle to this location or pay for your own taxi. We were staying for 4 nights and basic maintenance was not included!!! They don't even take out the trash and only gave us another set of towels after I sent an email with a strong request! I paid a lot for this place, nearly 1000 Euros for 4 nights and I am extremely unsatisfied! While the location is good, in that it is well connected by public-transport to all the main tourist attractions, it's not phenomenal and other than Casa Batllo and Casa Milo, not much is truly in walking distance with small kids. This is minor, but the shower stall didn't close properly, but as always, I had no one to discuss this with. Do not stay here, especially if you are travelling with kids!

It was a nice place. My only concern was our shuttle driver. He made us a bit nervous in the traffic.

It is quite inconvenient to have to go to an office to pick up the "key" then be transported to the apartment after a cab fare from the airport. The apartment was lacking extra blankets in the closet as is "Common" in other places. No welcoming coffee and was instructed to take out my own garbage. I have been to several AirBnB's and hotels without such instructions. In my 3 weeks traveling in Spain and Portugal I was not comfortable. The sofa bed mattress was in questionable condition, uncomfortable and had multiple stains. Despite the beautiful area, I regretted the booking.

This is a company managed apartment. The photos do not match the actual apartment you get, so beware of getting something entirely different from what you expect. Otherwise, it is OK, average apartment.

When checking in, I was robbed. I turned my back to my luggage while seated at the couch area I was directed to by check in staff from the front desk to fill out paperwork. During that time, someone stole my small roller bag which was attached to my main bag. Cosmo staff reviewed security cameras and indicated that the position of my bag was not in their camera view. They offered to walk me over to the police station to file a report which I decided not to do after being in a state of shock, a long journey behind me, contents of the bag not being irreplaceable things and having a 5.5 year old freaked out by the whole thing. I was disappointed that the hotel did not check back with me during my 4 day stay just to see how we were doing. I would have expected them to be more caring of its guests and work better to protect us against unreasonable risk of harm, including this criminal act. Since Barcelona is a city with high likelihood of crime that may be committed against a hotel guest, I felt that more extensive safety measures should have been taken by them. They failed to provide adequate security measures and have a lobby/check in area and check in process that invite a robbery to happen. My paperwork was not handled at the front desk but rather I was directed to the couch area to the side/back of desk, away from my standing luggage. I was not directed to move it. Also, I had my year old with me who was playing in their play area- a good distraction for her and me as parent

It was grate

The apartments were ok to good. The location was fantastic. The apartment was comfortable enough. As we had a baby we wanted to be able to cook, so I would stay again for that, but last time we visited Barcelona we stayed in a hotel for similar price that was much nicer.

The room is big. clean and modern. Only thing i missed was clean new towels everyday. I enjoyed that the AC was very good. Very central area, with many stores around. We got driven with a private driver to the place also.

Great location. Spacious, comfortable apartment. Living room furniture could use refurbishing, but I’m nitpicking. While, it lacked the intimacy of a personal host or the services of a hotel the property was more spacious than a hotel. Could feel a little isolating for a solo traveler not already familiar with BCN.